Microsoft

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your refund. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: it clearly states that as a temporary suspension.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/12/09) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe have reviewed your situation and while we understand your frustrations we are unable to take the action
you've requestedWe consider this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for responding regarding this issueOnce again we sincerely apologize for the error and appreciate your patience with this matterWe assure you that you will be contacted shortly by an agent on the Global Escalation Services team to discuss your concerns and work with you directly toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: *** Dear Microsoft,In response to your request for a number, please refer to: Service Request number: ***As a reminder, the repair techs refused to service the unit, stating it had been opened previouslyThis is true, it had been opened, BY MICROSOFT when it was in for repair in September! No one in customer support was willing to acknowledge this fact.A number I have for the previous time the unit was in for repair is ***
Sincerely,
*** ***

I've received the message from an agent today and have begun sending her all the information she needsThank you for working with me to resolve this problem. Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2014/12/17) */
Dear Ms ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read
that and I will gladly assist you further
Unfortunately the email address provided isn't linked to the Skype accountPlease kindly provide me with the Skype account name you have problems with or email address you have used to contact Skype Customer Service and I will gladly look into this in order to assist you further
I hope this response has been helpful
I will be waiting for your reply in order to assist you further
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Initial Business Response /* (1000, 5, 2014/12/22) */
Dear Mr ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I'm very sorry to read that you have experienced issues with Skype and I will gladly assist you further
I
appreciate your feedback regarding Skype Customer Service and I have forwarded this to the appropriate department
Easiest way to recover lost password is to request a password recovery token here: https://login.skype.com/recovery
If you are still experiencing any further issues, I'm happy to help you furtherIn order to do so, please kindly let me know the Skype account name you are experiencing issues with and I will gladly assist you further
I hope this response has been helpful
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This situation is a bit more complicated than a simple log-inIf you have forgotten even which e-mail address was used to create the account, you cannot get past the initial security to recover anythingWhat is wrong with a simple phone call from a technician that knows how to verify the possible options, check basic things to verify account ownership, and get on with it? This should be resolved within hoursWe are into the weeks now, with all my contacts buried behind an "account suspended" attempt at log-inImportant phone messages are not being received/returnedIt is a paid account, and I need more assistance than their web-site help is able to provideI was even informed by one of their e-mail responses that my account has been "targeted." There is no excuse for this
I have provided my new phone number to their techniciansThat's all I ask personal contactI did their web form THREE times, and I have stated I am NOT doing it againThe definition of insanity is trying the same thing, over and over, expecting different resultsNot being insane, I am DONE with the web formWe need an escalated method of customer support to resolve this
***
Final Consumer Response /* (4200, 11, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You state: "Upon checking our records I can see that the Skype account linked to this email address provided is fully functional and in use."
Yet you do not state for which e-mail address
There are no less than THREE Skype accounts now connected to me as a person, which could have any of several e-mail addresses connected to themI am only concerned with my ability to access the skype account connected to phone number XXX-XXX-XXXXI am unable to access it, because it is SUSPENDEDIf it is in use, it is not by meI cannot get past the lto collect my contact list, nor to make any calls with it
I have a new e-mail server, and all old e-mail addresses are uselessSending any contact info to them will result in nothing, as the domains are not under my controlIf I cannot get into the account to change contact information, another means MUST be provided by SkypeYou are failing in specific performance to provide access to this paid account of mine
There is no way I can receive a call on the *** extension if you were to call itI CANNOT LOG IN
I think this should be plain to you
For that reason, I have created an entirely NEW accountOtherwise, I would be totally without phone service
It would be fully appropriate to put call forwarding on that phone number (the inaccessible one) so that all messages would come to the NEW numberI certainly cannot do that if I cannot log inI need my messagesI need my contactsI have access to neitherIf you can make that forwarding happen, and send all messages from the past month+ (since suspension took place), that would be acceptableI would also like to have access to collect the contact list so I can transfer those phone numbers into my new system
Resolution would therefore include:
Any calls coming in to XXX-XXX-XXXX should be forwarded to XXX-XXX-XXXX
All existing messages residing at the number should likewise be forwarded/transferred to my new number (XXXX) as well
An e-mail should be sent to my correct e-mail address containing the full contents of my contact list from the *** account
The password should be reset on the *** number, and I should be advised how to properly lto have access to it
All contact about this situation should go only to my NEW e-mail address (***@shermaninstitute.net)
This situation is NOT resolved until I can physically lto that account from this new systemThat means someone has to reset the UN/PW, and advise me of the new credentials
***
Final Business Response /* (4000, 14, 2015/02/12) */
Dear Mr ***,
Thank you for your reply and for the information provided
I have found your second Skype account with the Skype Number +***
At Skype, we take customer safety and security very seriouslyWe have identified a potential compromise with your Skype account: "***" and we have temporarily suspended access until you reset the account's password
Email notification has been sent to the email address registered on the Skype account "***" with the necessary instructions
Alternatively, if you still know your password, you can reset your password by typing skype.com/changepassword in your browserThen enter the username and password and you are automatically asked to change the password
If you no longer have access to the email address associated to the account, we are happy to verify you as the account owner, help you change the email address and you will then be able to request a password recovery token to the email
I hope this response has been helpful
Again, we apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Dear *** ***,
Thank you for contacting Microsoft Corporation regarding concerns with charges to your accountFor the fastest possible resolution, please contact Microsoft Customer Support at support.microsoft.com regarding this issue
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I have 100% proof that I should not have been banned Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office product. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft has clearly sent a "canned response" and did not even read the complaint. The complaint was in reference to their Technical Service Group that I paid for via a one year subscription. Their canned response requests that I visit Microsoft's online Support.com link which clearly not help because I have gone to that suggested link and it suggest various corrective action towards software problems, but clearly does not address the issue of poorly trained, unknowledgeable Technical Service technicians. It is further substantive proof that Microsoft's customer service is non-existent even if they are taking money for their services. Thank you.Sincerely,*** ***

Complaint: ***I am rejecting this response because it is clearly a canned answer and does not address the issues I raisedThis response is indicative of my observation that Microsoft's Enfircement program is grossly under-managed. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Obviously microsoft does not care about its customers and offers no resolution
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I am waiting to be sure this case is fully resolvedOnce I have my refund in hand, I will close this disputeNearly months of absolutely no resolution leaves me very skepticalI'm sure you understandHowever, yes, I have been in contact with an agent and she has confirmed all that you stated in your response.
Sincerely,
*** ***

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this is the only resolution they can offerSincerely, *** ***

Complaint: ***I am rejecting this response because: I have tried to contact Microsoft support but there is no way to do so through microsoft.com!!! READ MY COMPLAINT!Sincerely,*** ***

Dear ***,
Our Technical Support Escalations team has determined on service request *** that we are unable to assist with the hardware failure of your device Its recommended that you address the hardware failure with your tablet manufacturer
Sincerely,Microsoft Corporation