Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live membership. Our Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your Revdex.com complaint, we will not be able to provide you a refundMicrosoft now considers this cased closed and will no longer be respondingPlease refer to
the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft claims they the can't locate any information in accordance with the reference number you(Revdex.com) gave them. My computer is still LOCKED! Sincerely,*** ***

Complaint: ***I am rejecting this response because: Microsoft has, through chat, refused to deal with this issueIf you want the company's details send an email and we will provide them.Sincerely,*** ***

Dear * *,Thank you for contacting Microsoft Corporation via the Revdex.com. We appreciate the time you have taken to provide your honest feedback regarding the support you receivedYour comments have been recorded and we appreciate your continued support of Microsoft products and services. Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Advanced ExchangeUpon review of your recent Service Request with Surface Tier Support, it was found that the Surface Tier Escalations Team is attempting to honor all
of your requests but you have stopped responding to their phone calls and emails. Please continue to work the Tier Surface Support Team to resolve this matter
Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Thank you both to the Revdex.com and to Microsoft for taking care of this for meMuch appreciated

Complaint: ***I am rejecting this response because:
The most recent complaint number they are asking for is the same complaint number they assigned me from the very start, and is listed in the complaint - ***.Sincerely,*** ***

Complaint: ***Microsoft should know better that there is no way to contact Hotmail support and get a case number since they removed any way possible to contact a human being for customer supportThen they added the Chat support which I tried to use in order to resolve this issue, but the person was completely unwilling to help me and of course did not provide me no case numberMicrosoft should take responsibility and starting trying to help customer solve issues. Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
I have reviewed the message from Microsoft and I do not accept itIt is a LIE.I was here all day on Sunday and no one from Microsoft called between 1:30-3:PM CST.I had my phone (917-833-0092) right beside me all day and there is not one voice message from Microsoft if they were unable to reach me.They are liars! This is the 3rd time they have scheduled an appointment and blew me off!I have filed a formal complaint also the the Attorney General of the State of Washington as well (attached letter).This is all unacceptable.I want someone from Microsoft's Corporate Office to call me regarding these problems.Thank you,Danielle Sincerely,
*** ***

Dear *** * ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your permanent account suspension. As I stated previously, we have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently was permanently suspended from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have not received a reply and my complaint is still not resolved
I have been unable to access my email Microsoft account and it's caused severe stressMicrosoft service is poor no one has assisted me fairly
Sincerely,*** ***

Thank you! I got the email confirming it will be shipped to me!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Live account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Microsoft,
Thank you so much for your quick reply I'm hoping I have the right number here, it's the only one I could see in the email response *** first received from your support team; ***
We really appreciate your help in resolving this unfortunate experience
Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I have not had any contact other than from a tech person asking if I need assistanceI have had to resolve my computer problems on my own and insist on a refund of the costs for the windows Pro my wife was forced to purchaseI want this over with now
Sincerely,
*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding potential scammers claiming to be Microsoft. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Dear *** *** *** Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments about our customer service. We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued
support of Microsoft products and servicesSincerely,Microsoft Corporation

I have tried reaching out to Microsoft before and they flat out refused to take care of thisManager on duty said if I don't use it, then I'll lose and there is nothing they can doEven said there is no one that can help me with thisHorrible experience. Complaint: ***I am rejecting this response because:Sincerely,*** ***