Microsoft

Complaint: ***I am rejecting this response because: I can see this is getting no where and it's just as I have figuredDon't worry I will be sure to never trust Microsoft with any information since u cannot keep it safe or really do not care about protecting your consumers sensitive information It's not about the money It's about the account that was stolen from us and the information on that account While someone else is enjoying our account I had set up for my kids I can see this was a big waste of my time and money I will tell you one thing I will never again buy a Microsoft product again or trust any information with your companyWe have switched our gaming and online to other companies We are deeply regretful that your company does not care about the consumer or the unwilliness to keep our accounts safe and private Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I have yet to receive any word from the businessThey have not at all addressed my issue or concerns
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your replacement order. With the information you have provided we were able to verify your account and locate a service request for this matterOur records indicate you were in contact
with customer support, who issued an order for another replacement device and waived the $service fee for you. As this was the root of your complaint, Microsoft considers this matter closed as resolvedWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: they still make no attempts to address there horrible and incompetent customer service.Sincerely,*** ***

Initial Business Response /* (1000, 10, 2014/10/21) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for compensation due to a recent service outageWe have reviewed your situation and while we understand your frustrations
we are unable to take the action you've requestedWe consider this matter closed
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. We have created a case for this issue under the service request number ***. The Global Escalation Services team will investigate this
matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding account access issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
***-*** ***

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.At Skype,we have systems and
processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our Users.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudstersThe necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account passwordPassword changecan only be done after successful verification.Forautomatic account recovery you can go to: https://support.skype.com/en/account-recoveryAnd formore information about blocked accounts and how to recover an account pleasevisit: https://support.skype.com/en/faq/FA10946Uponchecking our records I can see that you have successfully restored the accountaccess through the automatic recovery and have access to your Skype accountagain.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kind regards, *** CustomerRelations OfficeSkype

Complaint: ***
I am rejecting this response because: To Mrsor Mror MsMicrosoft Corporation (failures and lackeys always hide behind the Corporate name, and do not put their name on letters/responses) if you read the complaint, I already did that What you told me to do, is exactly why I filed this complaint It does not work Why are you further destroying the Microsoft name? Won't you unlock my account so I can get my legal documents out of my e-mail? Won't you provide me with the drivers/patches so I can use my printer (there is nothing wrong with my Canon printer, it works on my machine that has Microsoft XP) in Windows 10?
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I was not provided a service request number or am not aware that there was ever oneWhen I called Microsoft last week, the representative that I spoke with was able to locate my information via my email address ***@yahoo.comShe transferred to a very rude member of the Xbox DeptI can call your rep again to get what ever information she has or obtained from using my email addressPlease let me know if this is necessaryI have been billed for four months and wouldl like to be refunded $39.96.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent activity claim on your Microsoft account. After reviewing your service request number, it appears that your issue has been resolvedIf this is not the case please
update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate furtherSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Office 365 University purchaseOur records indicate that an agent spoke with you via phone on 06/06/to assist you with your purchase and created a
case for you under the service request number ***. According to our records, a successful purchase of Microsoft Office 365 University was made on the same day on your account, therefore this case has been closedIf you are still experiencing issues, please confirm and we will reopen your case
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: We have numerous tickets as follows: 100% OF THESE TICKETS ARE FROM THE EXACT SAME ISSUE*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently temporarily banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:
My complaint against the Microsoft Technical Support Center was not resolved to my satisfaction
I expect to be compensated for the expenses of getting my computer repaired and for the loss of my Norton Security system which was damaged and corrupted beyond repair. A technician had to remove the computer tower from my home and take it to his shop to work on it but was unable to repair it as it rejected the Norton Security. Therefore, I had to purchase a new tower and a new Microsoft Windows Operating System with the installation of a new modem.In addition to losing some important photographs and personal information, my security was compromised and my tower was invaded and contaminated by an unknown virus or malware
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint:
***I am rejecting this response because: I was never given a time frame regarding the time in which I will be notifiedSince you have a "global escalation team", I assume you global issues to address with other consumers such as myselfThis is a quick fix and your automated message does not meet my satisfaction toward getting my issue resolved.Sincerely,*** ***