Microsoft

Dear Ms***,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaintsI receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.Skypeprovides different
methods of assistance if you wish to resolve the issues withSkype Customer ServiceDifferent methods how to contact support can be foundhere: https://support.skype.com/en/faq/FA1170All Skypesubscriptions are recurring by defaultYou can cancel your subscription at anytime on your Skype My account pageDetailed instructions can be found on oursupport page here when you follow this link: https://support.skype.com/en/faq/FA1881I’m happyto look into this and assist you furtherUnfortunately the email addressprovided isn’t linked to a Skype account with recurring paymentsPlease kindlylet me know the Skype account name you have experienced issues with and I willgladly look into this.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,*** CustomerRelations OfficeSkype

Complaint: ***I am rejecting this response because:I sent the photos twice and both were sent as photo attachments You guys took a week and I talked to four different people over thirty dollars and nothing has been resolved which is why I took it to the Revdex.comand still nothing is getting resolved and my son hasn't gotten anything backhis dollars was wasted with your company who was unresponsive and un helpful as well as the store I purchased it from I sent pics of our receipt and all three of the cards which I told everyone person I spoke to How far does this have to go before you guys actually do something ?Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges on your account. The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft's policy regarding refunds we consider this matter
closedWe apologize that we are unable to provide refunds for purchases made over days prior, and therefore are unable to fulfill your request
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have tried Xbox live support that's why I'm contacting Revdex.com.That it was bt charging my credit card when it wasnt supposed I got email saying update my credit card infoI didn't cause I bought a month card online and the charged a different card that wasn't on my automatic renewal it cost me over for 12months so thats why Revdex.com is involvedThe email that my xbox live is under is ***@yahoo.com Sincerely,*** ***

Complaint: ***I am rejecting this response because:contact me via email pleaseThanks
Sincerely,*** **

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows activation issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows activation issue
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I’m very sorry to read that you have experienced issues with Skype and I will gladly assist you further.We have look into the complaint and have unblocked the accountYou are
able to use paid services on the account again.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: ***I am rejecting this response because: I talked to them last month about this and it was rezoved so I thought when it came out of my account again this month I contacted the Revdex.com first thing that day when I say that it was taken out of my account> I fill that I should not have to talk to any one about this rather then the Revdex.comI all so fill that Microsoft should not of thaken that $9,out of my account for the month of June for $also I fill that I am intitled to the refund of $for the month of April 2015, May of $9.99, Also the month of June for $in witch a total of $for the months is was taken out of my accountTahnk you for your time/Sincerely,*** ***

Hello,
Thank you for your reply
When you make a purchase on www.skype.com and choose the Unlimited World trial you will see all the Terms that apply on the pageYou can see written twice that you agree with the following terms
Including the following:
*Offer subject to availabilityOnly one Skype Unlimited World subscription can be claimed per customerTo qualify for the offer, you must have or create a Skype account and provide valid payment detailsYour first month is completely free, and unless you cancel your subscription within days from the start of your free trial, your subscription will automatically continue and the current rate will be automatically charged to your credit card at the end of your free trial and every subsequent subscription term
Unlimited World subscription excludes special, premium, and non-geographic numbers, and includes calls to mobiles in countries/regions and landlines in over 60; see country list aboveRequires valid payment detailsUnless you cancel your subscription within days from the start of your free trial, your subscription will automatically continue and the current subscription rate will automatically be charged to your credit card at the end of your free trial and every subsequent subscription termFor information on how to change or cancel your subscription, click hereTo determine the monthly cost of your subscription, go to the subscriptions page, enter the name of the primary country you wish to call, and scroll down to Unlimited WorldBroadband and Skype account required; internet and mobile fees may apply
Please see the following page: https://www.skype.com/en/offers/unlimited-world-calling/
As goodwill, we have refunded, in addition to the last reversed payment, three last ordersFunds will be returned to the credit card
We hope this response has been helpful
Kind regards,
Kaisa
Customer Relations Office
Skype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with harassment. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with advertising. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***Hello,
I've reached out to your customer support and received the same response I was given when I called - since it's a prepaid card we cannot refund itThe store refuses to provide a solution as well - here's the ticket number you requested: ***
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.comFor help with your issue please visit the following sites: (https://support.skype.com/en/skype/windows-desktop/) (https://support.microsoft.com/en-us)Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: They can cancel the purchases and give me back my money
Sincerely,
*** ***

Hello ***,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Hotmail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Hotmail account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation