Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges for Office 365. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade issues. The Technical Support Escalations team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** I appreciate your help and have been able to log back in to my account Can you please unlock the paid services on the account? Also, will the money that I already had on the account be returned to the account once paid services are unlocked? Sincerely, *** ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Hello,Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I spoke to a representative named Drei on 8/9/After I explained the issues with the Microsoft band, Drei asked for photosThe Microsoft representative was fully aware of all defects with the band prior to approving it to be sent backHe also assured me I would get a replacementPer representative Drei "all calls are monitored and recorded" therefore Microsoft should be able to pull phone records up for referenceIn turn after the band was sent back I received an email stating a replacement is on its way and had been shipped alreadyAgain, dishonesty on Microsoft's part because at that point they knew they were sending me my old band backI have attached emails as proof Microsoft said they were going to replace the bandThere was never a question as to the damage to the band all of which was due to poor craftsmanship and design of the Microsoft bandIf this can not be resolved here a small claims court complaint will be made and a letter will be addressed to the president of Microsoftalso my band was returned in worse condition than when I sent it; The battery cover was pulled back and the clasp that was partially attached is now fully torn away from the band I know what I was told and also know all damage was caused as a result of defects that should be covered by Microsoft as they were made aware prior to approving me to ship the band backAlso there is no wording in the limited warranty stating that these issues I had with this band were not covered.
Sincerely,*** ***

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office billing issue. The Accounts and Billing escalations team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your account, our records indicate that only one charge per month was charged to your account; there are no double chargesPlease visit http://commerce.microsoft.com to view your account
transactions to ensure that you have been charged correctly.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for responding regarding concerns with the Windows upgrade. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype accountAs stated previously, the Global Escalation Services team has thoroughly investigated tis case and has done all we can to resolve this issueWe apologize that we are unable to provide your desired resolution, however, charges over days old are unable to be refunded, and even if we could we would need a record of fraudulent charges on your account to proceed
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: There isn't a estimated response date.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,

Complaint: ***I am rejecting this response because: This "resolution" is exactly why I contacted the Revdex.com in the first placeI don't want Xbox live gold anymore, and I certainly don't want to pay for a years worth of gold membership to immediately downgrade my account to silver eitherIn fact, if this were an acceptable resolution- I never would have needed to contact Microsoft eitherMicrosoft's "resolution" is the scamI am willing to pay only for the two months that Microsoft mistakenly gave to meI would add that two single months of Xbox live gold, which I am willing to pay for, costs more per month than a full year membership does per monthAny "resolution" involving me paying for more than the two months that were mistakenly given to me, is unacceptable.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mail accounts. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Hello ***,
We apologize for the delay in responding to your Revdex.com complaint. You mentioned in your reply that you were able to get this issue resolved. If this is in fact not resolved, please reply and we will reach out to assist you further. For any future issues, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Groove Music Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Windows issue
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: it's a software problem caused by Microsoft that started all this I feel like Microsoft is not standing behind there products You talking about a warranty My xboxone was only like a month out of it when all this started By the way I am a yr old so I know how to take care of my thingsI look forward to hearing back from you guys Sincerely,*** ***