Microsoft

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft productWe have offered multiple options to resolve this matter, all of which have been refusedWe are unable to provide any further assistance at this time, and due to Microsoft policy we are unable to fulfill your request for a refund (please refer to the citation below from the Microsoft Services Agreement, or go to https://www.microsoft.com/en-us/servicesagreement for further clarification)We will no longer be responding regarding this matter, as Microsoft considers this case closed
gRefund PolicyUnless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundableIf you believe that Microsoft has charged you in error, you must contact us within days of such chargeNo refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretionIf we issue a refund or credit, we are under no obligation to issue the same or similar refund in the futureThis refund policy does not affect any statutory rights that may applyFor more refund information, please visit our help topic
Sincerely,
Microsoft Corporation

Hello *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account banSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: It is lacking the information needed to know the cause of the issueWithout knowing the reasoning behind this, there is no way to guarantee this wont occur again The Enforcement website refuses to release this information as wellDue to the down time, and the lack of information, I would like a reimbursement to my services that were notable to be used for the time.
I will accept a credit to my Gold LIve account for the time downIn addition, I will split the monthly Netflix cost since you changed my parental settings to that of a year old and would not allow me to view movies of a PGrating or higherNetlfix is $7.99/month so I would like a $cost You also blocked my use of Twitch, which I pay monthly fees of $and subscriptions of $4.99.
I will accept half the reimbursement of each, since the unauthorized suspension lasted weeks/half a month.
This is ludacris that you think you have the authority to alter a physical device, that you do not own, or advertise as doing thing, and then removing such features, that I purchased the device because ofThis is considered a Bait and Switch tactic.
Sincerely,
*** ***

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the unauthorized access of your Xbox Live Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox game issueUpon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our
policyDue to this reason we consider this case closed and will no longer be respondingPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: About two rounds back Microsoft was going to contact me. Microsoft asked for my phone number where I could be reached, I provided this information and have been waiting better than a month for a call from Microsoft. No calls have ever been make to my phone
My Microsoft complaint ended up with Revdex.com because initially I attempted to call Microsoft and explain the situation how Windows was downloaded on my computer without my permission. I never was able to connect with a human being after wasting a significant amount of time attempting to make this phone call
Now we are playing a childish game of tag with email through the Revdex.com organization
I have determined my next computer will be an *** loaded computer, not a computer loaded with Microsoft. MS has cost me money to get my computer fixed and tuned with the "Free" Windows program. Microsoft apparently does not wish to stand behind the free "Windows 10" that cost me significant dollars to repair plus my wife's computer which has not been mentioned until now. Both computers cost over $to have tuned and repaired after Windows installation
What else does the Microsoft group need to have explained.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/07/22) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft SurfaceWe would like to assist you with your claim, we were unable to gather enough information from your claim or after locating your account
If you have one,
please provide your most recent service request number (SR) from the replacement drive sent to you by our support team and we will be able to proceed from there
If you do not have an SR, please provide your device serial number, as we do not see a Surface device registered to your accountThis helps us in creating an SR and lets us know the Surface model as well
Once this information is provided, we will be happy to help
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Microsoft Surface Pro 3. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/29) */
Dear ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I
will gladly assist you further
In order to look into this and identify the Skype account in question, please kindly provide us with the following information: exact date and time of call/s and the number(s) the calls were made to
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I will be waiting for your reply in order to assist you further
Kind regards,
***
Customer Relations Office
Skype

this matter is not closed *** there was a crack in the laptop which was covered by warranty accidental breakage okay I sent a picture in your agent stated that it was covered by warranty furthermore the package was damaged buy FedEx FedEx claiming Microsoft did it all I want is a replacement with no money out of my pocket this matter is far from closed this can easily be handled to the Revdex.com this will negatively reflect your statusComplaint: ***I am rejecting this response because:Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your downloadable content. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account ban. We have reviewed this matter and verified that your son’s account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.
Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your son’s account banSincerely,Microsoft Corporation

Revdex.com:I was contacted by Microsoft and they helped, and installed the softwareThey were very considerate and professional and I appreciate their helpYou can consider this matter resolved to my satisfaction
Sincerely, *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that the agent working with you on this case has cancelled the e-card order and set up a physical gift card to be mailed to youHis next follow up is scheduled for today (8/29), so please consult him at that time with any further requests or questions regarding this matter
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We have thoroughly investigated your account ban and found that the account was in violation of our terms of useAt this time, due to our investigation, Microsoft considers this matter closedSincerely,Microsoft Corporation

Revdex.com:Another representative of Microsoft has finally provided a resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I contacted support on March 29th at around 7PM Central Time, but was not given a case or reference number for my chat sessionI have attached a copy of the session I took at it's conclusion.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Elite controller The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation