Microsoft

Revdex.com:I have uploaded photos of the groupon that I used as they requesetd in reference to complaint ID ***, and nothing has been done yetStill waiting on them.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is unsatisfactory to meI feel like I have received the run around and no one at Microsoft caredI find the handling of this case to be HIGHLY unacceptable, however I have a working box in my possession and I am ready to be done with it.Sincerely, *** ***

Complaint: ***I am rejecting this response because: I have contacted xbox both online and by phone, both times I was told "there is nothing we can do about it" and to "contact the store or game maker" I was not offered any claim number either timeI have also contacted the game maker who says to "contact xbox or the store." Best buy was willing to return and replace the xbox but they are currently out of stock on the peggle bundle pack.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Surface ProWith the information you provided in your claim we were able to locate your account and a service request for this issueOur records
indicate that an agent is working on your case, and will escalate it to the Tech lead once they receive the requested photos of the devicePlease provide these photos at your earliest convenience to continue working toward resolution of this issue
Sincerely,
Microsoft Corporation

Hello *** *.,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Xbox Listening and Advocacy team has thoroughly investigated this issue and due to the Xbox One Elite Controller being out of warranty we are unable to provide the requested exchangeWe
consider this matter closed per our Xbox One Warranty Terms (see link below)
Xbox One Warranty Terms: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ /> Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is about what I might have expected. The company has outgrown its customers
The response includes a web page directly related to my issue - phishing/scammers/euphemism-of-the-day. The page offers little or nothing for those affected by people impersonating Microsoft: a survey to complete that holds no potential benefit to the customer and a link that looks promising to "Get help with phishing scams, lottery fraud, and other types of scams"; that link, on my machine at least, goes absolutely nowhere
So, if it takes two years to point me to a page with a survey to replicate the contents of my complaint and a broken link, well good job, thanks a bunch and our work here is done.Sincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your BandAs the warranty terms state, if a device has damage that is caused by something other than a manufacturing default, such as wear and tear, the Service Center is may
be unable to repair itBecause the crack on the screen was a similar case, this is most likely why your Band was returned to you
If you would like to dispute this claim, please let us know in your reply and we will assist in creating a case for youWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
No one will present evidence of this "infraction in question" everyone is just saying there was a violationbut without showing us what this violation was, how can we be 100% sure it will not occur again I demand to see written proof of why this occurred, as so far, this was unwarranted and I feel I am owed a refund for my time down and for a $machine basically being a large paperweightSincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live Chat Ban. We have reviewed this matter and verified that your profane language was in violation of our Code of Conduct and subsequently you have banned from
live chat. Please understand that the Enforcement link below is the only avenue to receive more information regarding your live chat ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your live chat ban
Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent ordersWe have reviewed your situation and we understand your frustrations, however sales tax on orders is calculated by the shipping address and where the
product will be received, instead of the billing addressBecause New York is not exempt, the sales tax was still applied to your purchaseThis policy is outlined in the 'Shipping and Tax' section of our payment and pricing page at microsoftstore.comPlease see the link provided below for more detailsWe apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackhttps://www.microsoftstore.com/store/msusa/en_US/DisplayHelpPaymentPrici...⇄ Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to note, however, that it took a total of weeks, my being asked to change, and changing, my password over times in that period, and the involvement of your agency in order to gain a resolution and regain access to an account I have had for nearly years I still have not been told why it was locked in the first place, but I do now have access again
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com. After reviewing your account history it is apparent that your controller is out of warrantyWe are under no obligation to grant you a refund per our refund policyDue to this reason we consider
this matter closedPlease refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g.): “No refunds will be given for any charges more than days oldWe reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: ***
I will be contacting to attorney general of Washington
I am rejecting this response because:Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because you did not do anythingThe Bing case number for the company in question is ***, perhaps you can locate it that wayThis is so simple, we just don't want the listingWe will relist with you when we have completed our return move to Russia.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
BBecause of excessive wait times, inability to get into contact with an operator, and my account is very easily accessedI don't know the reference number because I cant get ahold of one nor was I ever provided with oneIf you, sokeone from microsoft wants to settle the dispute via phone you can reach me at *** *** *** or through hereMy complaint stands until it is resolvedTry harder microsoftOnce refund is issued I will accept resolution
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your service request number it appears one of our GES agents is currently assisting you and sent their most recent email on (7/27)They also called on (7/27)
and left a voicemailPlease respond to our agent’s most recent email with the information they have asked for to set up an appropriate time to chatSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueAfter reviewing your service request number (***) it appears that during your recent contact with one of our customer service agent’s, they were able to
resolve your issue on 12/by enabling a metered connectionIf you are still experiencing issues, you may contact our technical support directly with the number you have been providedThere may be a fee involved for technical troubleshooting if your issue is more complexWe will not be waiving that fee if you wish to take advantage of our technical supportPlease refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g), Section 12, Section 7, part (b) and the Windows License Terms, Section 6: “We reserve the right to issue refunds or credits at our sole discretion.” “You understand that use of the services is at your own risk and that we provide the services on an ‘as is’ basis ‘with all faults’ and ‘as available’You bear the entire risk of using the services.” “Sometimes you’ll need software updates to keep using the ServicesWe may automatically check your version of the software and download software updates or configuration changesYou may also be required to update the software to continue using the Services.” “The software periodically checks for system and app updates, and downloads and installs them for youYou may obtain updates only from Microsoft or authorized sources, and Microsoft may need to update your system to provide you with those updatesBy accepting this agreement, you agree to receive these types of automatic updates without any additional notice.” (https://www.microsoft.com/en-us/servicesagreement) (https://www.microsoft.com/en-us/Useterms/OEM/Windows/10/UseTerms_OEM_Windows_10...⇄ Sincerely,Microsoft Corporation