Microsoft

Complaint: ***I am rejecting this response because:
I never received a digit number. I tried to resolve the issue by calling this number multiple times: (206) 834-0680, which is a service used to screen calls before being transferred to the staff at the U Village store (where I made the purchase). They could not resolve the issue or disconnected me. Because the Revdex.com does not list the U Village store as a source to file a complaint, I filed it directly with the Redmond office. If this is in error, please let me know how to fix it. Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim or with the information you have providedIf you have a
Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.If you have not yet contacted support about this issue, please call *** *** Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your e-mailWe apologize that we are unable to fulfill your request at this time, however the Global Escalation Services team will continue to investigate this issue
At this time, Microsoft considers this case closedWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft product. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory enough to meI'm not completely satisfied, but I'm okay with it since my account is blockedThey will not let me unblock or cancel itThey keep telling me they can't verify my identity even though I've given them everything that I canThey are obviously never going to answer my direct questions and tell me why they can't verify my identityI have already opened a new account because I needed to make a Skype callI'm through dealing with themIf I could use another provider, I wouldUnfortunately, my contacts only use SkypeSincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox subscription. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: The merchant/Microsoft has not provided me, the citizen/civilian/consumer/victim of this malicious algorithm, with the protocol for submitting a service request What is the protocol to submit a service request specific to my civilian/citizen/consumer complaint and how long will it take to fix the problem? Furthermore, why is a service request needed to address and fix the merchant's/Microsoft's malicious search engine (Bing.com) coding and online algorithm? I'm concerned that there are other unsuspecting citizens/civilians/consumers who are affected by this malicious coding and are unaware of it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I did receive an email from Microsoft and I am hoping that we can resolve my issueI will be satisfied with response as soon as I speak with Microsoft and we come to some kind of resolution
Sincerely,
*** ***

Dear Joby B***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueAfter reviewing your complaint, Microsoft Credit cannot be used to purchase Xbox Live subscriptions as outlined by Microsoft gift cards terms and conditionsWe will also not be able to refund the credit as the code has already been redeemedIf you wish to purchase a code for Xbox Live you may visit the following site: (www.microsoft.com/en-us/store/collections/xboxlivegold) Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Microsoft gift cards terms and conditions, Section 2, part and part 2.2: “You may use your account balance to purchase Merchandise at Participating Stores only.” “…once redeemed, you acknowledge that no refund will be made.”(support.microsoft.com/en-us/help/10562/microsoft-account-gift-card-term...⇄ Corporation

This is to inform you that I am completely satisfied with the resolution of the Skype company and wouldconsider this matter settled I appreciated the Revdex.com's help in resolving this matter.I will also send you a copy of the letter I e-mailed which you said you did not receive In that letterI said I was happy with the company's response.Thanking you in advanceSincerelyO'Retha P*** *** *** *** *Beavercreek, Ohio 45431Telephone: *** *** *** *** *** *** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your unauthorized purchase issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issueAfter reviewing your complaint, we do offer out of warranty service for the Surface, but there may be a fee involved per the Surface Limited warrantyYou may
register your device on the following site to set up a service repair order and see what fees may be applied for the out of warranty service: (https://support.microsoft.com/***) Please refer to the snipped quote below from the Surface Limited Warranty, Section 3, part (e): “If Your Microsoft Hardware or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kind. After the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems.” (https://support.microsoft.com/en-us/help/***) Sincerely,Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If
you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:I am not rejecting it as much as providing the information they requestedOne case # is ***I am working with Rob, a supervisorThat has gone nowhere fast. Since he was ineffective I have opened another case with corporate supportThat case # is ***I am working with RodneyHowever that has just startedSo I am not complaining about their participation. We could probably expedite this issue if you were to call meMy number is below
Sincerely,
*** *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** *** Now that we finally received a service request number from microsoft [***] & have been contacted by their support team at my Email address [which apparently was good enough], we have started moving toward a solution of sorts to the problem
The assistance by technician Sayed H*** by phone on July & got my Win operating system back in operation, but only by a new custom install
Unfortunately, this install lost around half of my files & my dual-boot with Win XP, but Sayed did manage to save the other half of my files for meHis help was highly appreciated by me!
Some of the info I received confirmed that microsoft had indeed received my letter of May concerning this failed Win download to which microsoft never responded!
At this time, I now have Win back, not near as great as my dual-boot with XP & my old files complete, but as good as I could expect after a crash of this magnitudeThus, this case may be marked as resolved & closed with my undying thanks to the efforts of the Revdex.com!

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate that Aditya has sent a closing e-mail to you regarding this caseThe Bing Support team has thoroughly investigated this issue, but have come to the conclusion that there is no more action to be taken here as Bing search results are products of a complex algorithm by which incorrect searches will be adjusted over time
We understand this may not be the resolution you were hoping for and apologize that we are unable to provide it. At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
For further questions regarding closure of this case, please feel free to reply to Aditya's e-mail as she will have more in depth information regarding the investigation of this case
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***