Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate furtherIf you have not contacted support regarding this issue, please visit support.microsoft.comSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***The number they gave me on the phone was ***In reference, the previous order that was $(that I am very happy with) is order #***
I am rejecting this response because: Issue not resolved
Sincerely,
*** ***

Hello,Thank you for your reply and for the information provided.I have checked our records and opened the Skype accountYou can use theaccount for calls and paid services again.I hope this response has been helpful.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: ***I am not rejecting just updating the complaint as Microsoft has requested more info and only given options to accept or rejectThe service repair number is SR# *** and the comments from Microsoft support dated on Dec 12th stating there would be no cost as pasted below
Genesis: Yes I do understand that ***, after all, it's not just a small amount of moneyDon't worry, I'm checking possible alternatives here so you may not be able to pay for repair hereGenesis: We'll do whatever that we can to resolve this issue for you if not we'll check the options for you with thisGenesis: I can see here that you're a Preview Member, ***Are you aware of it?***: yesGenesis: Was it reflecting on your Dashboard before that you're a Preview Member?***: not sure why? where would I see it oh well can see it now Genesis: No worries, it's reflecting here as well on my end.Genesis: So since you're a Preview Member here, we can ask for an Advance Exchange of your Xbox console for free hereThis means that the Preview Program will be sending first a replacement Xbox console and once you've received it, you will send back the defective Xbox console that you have on the box used.***: okay ***: is it refurbished as well?Genesis: To tell you honestly, yes it was a Certified Microsoft working console that they'll be sending to you, ***.***: okay better than paying $i geuss.sure lets do that I appreiate itGenesis: You're welcome, all for you, ***We don't want our customer's to get frustrated with our services, now that we supposedly offer fun and enjoyment to our customers.Genesis: So let me just check here the process so we can request for a replacement.***: kGenesis: So here's what we need to do for us to request for an Advance Exchange.Genesis: Since you are a Preview Member, we need you to access the Preview Program page that only members like you can access and then you'll need to post on the page regarding you're issue.Genesis: Don't worry, I'll provide this reference number of our chat to support your statement there.Genesis: Surely, they'll be replacing your console with no charge at all, ***.***: sure do you have link and what shoud I postGenesis: I truly appreciate your full cooperation here.Genesis: Please check this link, ***.Genesis: http://support-origin.xbox.com/en-US/xbox-one/system/xbox-update-preview-faqGene...⇄ On the part "Where can I give feedback about the current software update and get help?" there is a link "Xbox Early Access forum" in green font, please click it.***: k then where***: report a problem?Genesis: Yes please, ***.Genesis: And please include this reference number, SR# ***.***: thats just a faqGenesis: Where you able to access the "Xbox Early Access forums"?***: yes there are individual forumnsGenesis: May I know the names of the forums? I'm sorry but I can't access the page since it's exclusive for preview members only.***: which one do I go into none of them seem relevant***: Preview program registration support***: accessing preview program forumns***: using the xbox preview dashboard***: xbox one preview awards***: other preview program questions***: I geuss using the xbox preview dashboard would be most relevantGenesis: Hmm, how about creating a new thread, ***?Genesis: Was that possible?***: nope can only post in thread are you sure your instructions are rightGenesis: I may not be able to access the link, but I'm definitely sure about it, ***Genesis: Then let's choose the "Other Preview Program Questions", ***.***: k***: make a new post in there?Genesis: Yes please, then please indicate the issue and all we have done to resolve thisPlease also include the reference number SR# ***, to support your statement, ***.***: what do I call the post***: Xbox powers on but no video display on the tvGenesis: Perfect! And also include "Requesting for Xbox Replacement - Advance Flight Exchange".***: k just writting up nowGenesis: Excellent! Now that you have posted on the page, it'll be assisted for sure.Genesis: Anyway, is there anything else I may help you with your Xbox for the meantime?***: hows this ***: "Requesting for Xbox Replacement - Advance Flight Exchange"***: lol one sec***: Hello as per case reference number SR# *** and "Requesting for Xbox Replacement - Advance Exchange" I am having issues with Xbox will power on but no video display on tvThis happend when trying to launch Ori and the Blind Forest the first timeI tried restarting it the xbox powered back on but no video inputSo tried restarting xbox by holding down power for seconds then staring up againNothingTried unplugging everything then plugging in nothingTried unplugging power cord then holding down power button for seconds then plugging back in and nothingTried holding eject and power for seconds nothingTried different input on tv nothing, tried different hdmi cord nothing, tried using same hdmi cord on another device and that device workedI have gone through everything possible to troubleshoot and nothing seems to work***: anything else need to addGenesis: You may also include your frustrations as well =) If that'll helps you to vent out.***: so when do they send out the console...sorry still bit confused how this worksGenesis: You may also include your email and phone number on the post so they will know where to contact you for feedback but you'll be having a response on your post on the page within hrs.***: I would just prefer to put in email***: as this would be visible to other postersGenesis: Great thinking, ***=)***: k done posted so are you sending one out or they do?Genesis: The admins of the Preview Programs will do the process hereBut what In can help out here is to make a follow up regarding this case.Genesis: I'm glad we chatted *** and have this concern movingHopefully this issue be resolved as soon as possible.Genesis: Do you need me to help you with anything else?***: no as long as they can send out at no cost then I am fine are you able to email our conversation like amazone does***: amazon sorry lolGenesis: Hahaha yes I can.Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/12/19) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console orderWe would like to investigate your issue further but were unable to locate a Service Request Number within
your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 8, 2014/12/22) */
My email associated with my account that I gave support is ***@live.com
Final Business Response /* (4000, 10, 2014/12/26) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console purchaseWe were unable to find a Service Request Number about the issue you are referring to in your claimDid you purchase the console through the Microsoft Store website? If so, please provide your order number so this issue can be investigated
Sincerely,
Microsoft Corporation
Complaint Response Date bumped because: Holiday

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s device ban. We have reviewed this matter and verified that your son’s device was in violation of our Terms of Use and subsequently banned. Please understand that the Enforcement links below are the only avenue to receive more information regarding your son’s device banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your son’s device ban.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your customer service experience. We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesMicrosoft now considers this case closed and will no longer be responding Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your accountWith the service request number you provided in your reply, we were able to locate your case and see that an agent working to resolve it sent an e-mail today (08/03) with details for resolutionHe was able to confirm unauthorized access, so all that is left to do is for you to please review his e-mail and follow the steps provided to recover your account
Because a resolution has been provided, Microsoft will now be closing this caseWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this path to resolution potentially can be the right thing to do by the companyMy gamertag is ***I apologize but have no actual reference numbers as the reps and managers have been were inconsiderate and unhelpful with exception to a couple of repsThis needs to be solved asap
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, *** refunded the full amount I paid with no resolution from Microsoft officeYour staff was unwilling to help with my issue, but fully willing to sell another producteven though I had called for assistance and was misinformed prior to the day return date, you refused to refund or exchange my product for one of lesser value, because I was day beyond the day windowI returned the *** Pro Tab because the the micro soft product was incompatibleNo help was received by Microsoft so I refuse to say the results were satisfactoryI am still without a notepad, which was intended to help me stay organized for a conference I'm chairing and sorely disappointed with the service received from MicrosoftMy premise for returning the device was because I couldn't use your product on it, and Microsoft was my preferred productI honestly could have used some free apps that would have been just as effective.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
I have not come to an agreement, I adked them to make plans with the geek squad to pay for the retrieval of my documrnts and pics, they are only interested in paying $out of $estimated cost
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:As I informed your rep, nothing on my account was incorrect, nor did your rep make any changes to my account informationI requested a refund weeks before I spoke with the last representativeFirst your company stated that it was because of the shipping address, now you're saying that it's notMy information has been the same, and this is the second occurrence of Microsoft charging me sales tax in a tax-free state so I find it hard to believe that it will not happen againWhat is wrong with your system that it is causing me to be charged tax, and where are the additional funds going? I know it's not going to the state
Sincerely,
*** ***

I have sold the systemI am no longer interested in Microsoft products and am no longer looking for any further resolution
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Outlook issueWe would like to apologize for any delay’s in the resolution processAfter reviewing your service request number (***), our GES agent’s most recent email, sent 8/30, states that your issue has been resolvedIf you have any further follquestions please reply directly to our agent’s email and they will get back to you shortlySincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although with multiple contacts with customer service and even requested a supervisor to review, they are still unable to remove the hold until I have filed in a complaint with Revdex.com, I hope the business can work better on this type of incident better in the future
Sincerely, *** **

Dear *** ***,The Global Escalation Services team will reach out to you when they are done with their investigation.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize for the typo, however the situation remains the sameThe Enforcement team oversees all bans from accessing accounts, including both Xbox live accounts and the Community ForumsThe only way to receive more information regarding these a ban or suspension is through the enforcement links; we are unable to provide assistance with this type of matter
We apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation