Microsoft

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your laptop. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***
Per your request:
Hi *** ***, Here are your appointment details: Confirmation number: ***-***
Type: Answer Desk
Category: Windows
Date: 7/9/
Time: 11:AM
Location:
Burlington MallMiddlesex TurnpikeBurlington, MA01803(781)685-
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon review of the account, it appears that you are unable to provide sufficient information to verify account ownershipMicrosoft is committed to account security and needs to validate account
ownership before giving someone access to an account
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/17) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have contacted both customer support and the Xbox storeSupport said they couldn't find the charges even with the credit card number and referred me to the store who said they would only take off one chargeNo number was given or ticket offered.Sincerely,*** ***

Complaint: ***I am rejecting this response because: all Microsoft is doing is stating they will have someone contact meThey have not fixed a problem which has been around since When asked if they would offer any kind of refund for payments on services/products they know are flawed they stated noAs such, I'm rejecting the company's response.
Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox live issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was actually provided with a few service request numbers
XXXXXXXXXX,XXXXXXXXXX and XXXXXXXXXX
Final Consumer Response /* (4200, 11, 2014/10/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No those are the only service request numbers, I was givenI knew this was the response I would receiveIt is hard to believe that you could not find any recording of the conversation when I called in to Xbox LiveRest assured I will take the extra steps necessary to bring to light the poor quality of customer service that Xbox live provides as well as taking the numerous friends and family members away from Xbox live
Final Business Response /* (4000, 14, 2014/10/08) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your customer support experienceWe are sorry to hear that you felt the representative you spoke to was rude and condescendingWe thank you for bringing this issue to our attentionMicrosoft appreciates your time and has recorded your feedback
Sincerely,
Microsoft Corporation

Dear Cameron F*, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One repair issueAfter reviewing your complaint and service request number (SR1401219305) it appears one of our Xbox customer support agents has been in contact with you and sent
their most recent email on 10/Our agent contacted our Xbox Hardware team for pictures of your Xbox One; upon receiving it there was evidence of tampering which voids the limited warrantyThese pictures have been including in our agent's email. If you would like to have your Xbox One serviced, there is out of warranty device repair available at the following site: (https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-pro...⇄ Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Xbox One console warranty Section 5, part (c) and Section 4, part (e): “Microsoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is… opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed” “If Your Xbox One or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kindAfter the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox One or Accessory.” (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄ Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and the case number they need is ***, I am also sending an attachment that proves they took money off of the debit card ending in ***.Sincerely, *** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns with the Windows upgrade. We would like to investigate this issue and work towards a resolution, but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate you have been in contact with an agent regarding this request, who has scheduled a call back for Friday, August 12th to continue working toward resolutionPlease reach out to him with any further requests, so he can work with you directly
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Hello ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox issueWe apologize that we are unable to provide the resolution you have requestedThe only option available is by setting up a repair for your systemYou can call Xbox Support or use our Xbox Online Service CenterIf you do not wish to call, you can also set up most repairs online without having to call by following this link: https://myservice.xbox.comHere is a link for more information regarding our repair process and your options: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/repair-processI can assure you that the methods I have mentioned above are the only options to set up a repair for your system. We appreciate your honest feedback regarding this matter and your comments have been recordedMicrosoft considers this case closedSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize for the inconvenience and appreciate your patience with this matterOur records indicate that the Global Escalation Services team is still handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have no idea what there talking about, I have no number and yes I have contacted them many times over this issue

Complaint: ***I am rejecting this response because:It does not resolve the problem! In Microsoft's response that state they can't verify my account, however, they just took out $from my checking account! Microsoft can find my personal checking account but can't give me a valid service request numberI have not used my Xbox Live account for several yearsI can't give Microsft any information concerning that situationIn the response the only thing I received was a refusal and an email! I am very annoyed and do not accept their response to the reoccurring payment of $monthly for a service I haven't used for several years!Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account control issue. We have been able to find your account and see that you have had multiple interactions with support regarding this issue which appears resolved. If you are
still experiencing an issue with your account, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** *** ***

Complaint: ***
I am rejecting this response because: with how new my controller is, I SHOULD NOT need to have it repaired already.
Sincerely,
*** ***