Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your device's battery life. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your upgrade to Windows 10. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding non-functioning Xbox One console. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. We are sorry to hear about your original GamertagWhen the Xbox was released, customers had the option to migrate their Original Xbox accounts to become Xbox accounts associated with an
email addressThese accounts needed to be migrated to an Xbox updated Microsoft account from the launch date to the deadline in 2010, an email and security proofs would have been addedDue to this, Microsoft considers this matter closedSincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox360. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with system updates. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

well that seems to be the problem with your companyI wasAble to provide a one time payment with my credit card that you found easilyYou continued to use it without my knowledgeNow that I want it removed and an explanation as to how you as a business think its OK to take advantage of meNow you can not find meYou are unable to locate my info on fileThere is so much fraud going on and to know your company only supports unknown sources of payment is absurd Business Bureau:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One issueAfter reviewing your complaint and Microsoft account it appears your Xbox One home console (serial number #***) is still within warranty until 12/18/If you want to have your Xbox One serviced, please visit the following site and follow the steps to register your device and set up a device repairAfter you have registered you will be able to see the warranty status of your device(support.xbox.com/en-US/my-account/warranty-and-service/getting-your-produ...⇄ Microsoft now considers this case closed and will no longer be respondingPlease refer to the snipped quotes below from the Xbox One product warranty Section 4, part (b) and (e):“If Microsoft determines that the Xbox One or Accessory malfunctioned during the Warranty Period under Use Conditions, Microsoft will (at its option) repair or replace it, or refund the purchase price to YouUnless restricted by law, repair may use new or refurbished parts and replacement may be with a new or refurbished unit.” “If Your Xbox One or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kindAfter the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox One or Accessory.”(support.xbox.com/en-US/my-account/warranty-and-service/console-kin...⇄ Corporation

Complaint: ***I am rejecting this response because: My office has worked with Microsoft for hours to resolve the issue. An issue caused because Microsoft sold me a product that would never work as verified by their own representative. It is a shame Microsoft is not willing to send a technician to fix a problem Microsoft caused. As it is now my experience that Microsoft does not care about the small business owner and has no compunction to the damage it does to a small business when it's sales force sells an inappropriate product.
Microsoft still needs to make arrangements to pay the technician who worked in good faith with Microsoft for hours
I would appreciate it if the Revdex.com would look into Microsoft's sales practices.
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, we apologize that your experience with our Customer Support team was unsatisfactoryYour feedback has been recorded and will be forwarded to the appropriate department for review
If you would like to contact Microsoft Executive offices, please feel free to do so via mail or phone, and if you choose to take this issue to the Attorney General we will respect your decisionAt this time, Microsoft considers this case closedWe appreciate your time and thank you for being a valued Microsoft customer
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided
If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceWhen you contacted our support a service request number should have been provided for youIt is usually 10-digits longSincerely,Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.comto get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:they broke it they should fix it
Sincerely,
*** ***

Complaint: ***
I am rejecting this responseI keep getting told by Microsoft Surface support that I will be helped and that my issues will be forwarded to someone who can help, but I have never had my issues solved which is why I came to the Revdex.com to help me, all I want is a solutionThis has been an ongoing pile of issues since April 2017.Sincerely,
*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation