Microsoft

Complaint: ***I
am rejecting this response because: The escalation team is offering a 7th tablet I want a refund for the tablet, and some of my expenses paid as Microsoft has acted in bad faith by lying and missing missed promised phone calls, sent me defective devices back to back, after the 3rd one broke, at which time I had also asked for a refund.Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. Section of the Xbox One Warranty Terms (linked below) states the following: “Warranty ExclusionsMicrosoft is not responsible and this warranty does not apply if Your Xbox One or Accessory is:(a)
damaged by use with products not sold or licensed by Microsoft (including, for example, games and accessories not manufactured or licensed by Microsoft, and “pirated” games, etc.);(b) used for commercial purposes (including, for example, rental, pay-per-play, etc.);(c) opened, modified, or tampered with (including, for example, any attempt to defeat any Xbox One or Accessory technical limitation, security, or anti-piracy mechanism, etc.), or its serial number is altered or removed;(d) damaged by any external cause (including, for example, by being dropped, used with inadequate ventilation, etc., or failure to follow instructions in the instruction manual for the Xbox One or Accessory); (e) scratched, dented, etcor shows other cosmetic damage; or(f) repaired by anyone other than Microsoft.” Due to this, Microsoft considers this matter closedXbox One Warranty: http://support.xbox.com/en-US/xbox-one/warranties-and-repair/console-kinect-warr...⇄ Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comAs stated previously, we recommend contacting support and speaking with another agent to confirm the response you have receivedYou can do this at support.microsoft.com or by calling 1-800-642-This is the fastest way to get this issue resolved
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows server. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and due to the touchscreen having been damaged prior to shipment to our repair depot, we consider this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account reputation issuePlease understand that the Enforcement link below is the only avenue to receive more information regarding your account reputationYou can review the
full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account reputationSincerely, Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Elite controller issueIf you would like for your Elite controller to be serviced, we would like to ask you to visit the following site and follow the steps to register your device
Once you have registered your device you can see if it is in or out of warrantyIf you would like to proceed with a service request, please follow the steps to have your Elite controller sent in to be servicedThis is your exclusive remedy(https://support.xbox.com/en-US/my-account/warranty-and-service/getting-yo...⇄ Please refer to the snipped quotes below from the Xbox One console and device warranty, Section 1, part (g), Section 4, part (b) and (e): "Warranty Period" for Xbox One means year from the date You purchased it; and for Accessories, means days from the date You purchased it.” “If Microsoft determines that the Xbox One or Accessory malfunctioned during the Warranty Period under Use Conditions, Microsoft will (at its option) repair or replace it, or refund the purchase price to YouUnless restricted by law, repair may use new or refurbished parts and replacement may be with a new or refurbished unit.” “If Your Xbox One or Accessory malfunctions after the Warranty Period expires, there is no warranty of any kindAfter the Warranty Period expires, Microsoft may charge You a fee for its efforts to diagnose and service any problems with Your Xbox One or Accessory.” (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄ Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Bing RewardsWe do understand your frustrations regarding your account ban/suspension, however if the enforcement team determines that it was in violation of the Terms of
Use, Microsoft reserves the right to take appropriate action upon the accountMicrosoft/Bing is not obligated to provide users with information or reason regarding the account ban/suspension
At this time, Microsoft considers this matter closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I have not heard anything from the "Global Escalation Services team"The issue remains unresolved!Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox One Controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:You have literally STOLEN money from me MicrosoftIt's interesting that you "looked into the matter", when my gamertag was not ever statedNor is it linked with my emailYou are absolutely PATHETIC Microsoft, you can't refund even though you make millions upon millions of dollarsAbsolutely TERRIBLEI can not even begin to express how disappointed I am after being a loyal customers for fifteen yearsI will never EVER recommend Xbox to anyoneBunch of lying thieves who thrive on stomping on the little manI guess my next step is to contact my lawyer.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Elite controller. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Complaint: ***I am rejecting this response because: at no time did I say that I was in the asia/pacific region I simply googled microsoft office buy and was directed to that website The site does not specify that it is a special rate for those in that region Therefore this is advertising that violates FTC and local laws My lawyer will be in touch.Sincerely,*** ***

I wanted to let you know that Microsoft has sent the correct replacement item to the correct location and I currently have the user testing it. The issue itself is solved, though I hope I don’t have to deal with Microsoft on their hardware in the future. Thank you for the Revdex.com’s participation in this matter. I appreciate it. I believe we can now close this complaint. Thank you!

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console banAfter reviewing the information provided in your complaint and your Microsoft account, there does not appear to be a console ban on your Gears of War Edition Xbox
OneIn the case that the console ban does exist, please understand that the Enforcement links below are the only avenue to receive more information regarding a console banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding bans, please visit http://enforcement.xbox.com/Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office and Microsoft Support. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
The thirty day waiting period is unilaterally imposed. By imposing this waiting period, Microsoft has locked me out of key aspects of the service and are not providing the services they advertise as integral components of the XBOX and Xbox Live Gold serviceTherefore Microsoft have misrepresented the availability of your services in your advertising. Furthermore this day waiting period is not identified in Microsofts/XBox Live Terms of Service, or License agreements. Microsoft is in default of their explicit contracts, and implicit contracts to provide services which they have advertised, which include the ability to change privacy, manipulate parental controls and security settings and modify account ownership
I have offered to Microsoft multiple ways to verify my identity, to ensure my privacy and security are maintained, and these methods are more secure than waiting days. Microsofts unwillingness to engage with a customer who is paying them for a service is Unacceptable to me
An acceptable solution to this, is for Microsoft to have your Executive Complaints section contact me, verify the account details on my account (which can be done through validating information I would have including my credit card details, mailing address, Xbox Serial number, IP address of X-Box, etc.), and upon verification of these details waive the day waiting period. I believe this to be a reasonable accommodation.Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface 3. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation