Microsoft

I understand that there may be a fee involvedHowever you should be issuing recalls for these devicesIt’s not even years old and it’s going to become a 1,dollar paperweight unless I “pay a fee.” It’s absolutely ridiculousWhat now I’m going to have to pay a $annual replacement fee for my product? Is that the new norm in business practice?
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
The following is information about my order of Forza Horizon Xbox One from Microsoft Store:
Order date: 7/23/
Order number
***
Total
$
Order status
Order Complete
Xbox support stated that MS Store is responsible for providing the code as that is whose website the preorder offer was on. I will provide screenshot if requested to prove that the promotion existed. MS did not make any statement regarding that. All other retailers with this promotion provided me the codes within hours
Thanks
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.At Skype, we have
systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore the Skype account was blocked in order to protect the account information from unauthorized access.Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification.Due to the nature of Skype, the amount of information we store is limited but we are working on improving the verification process and appreciate any feedback.You can easily just recover the password here: https://login.skype.com/recoveryby requesting a password recovery token to the registered email address.After you have changed the password, please let me know and I will remove all restrictions from the account.You can also remove your profile information from the accountThis will make it more difficult for people to find you in the Skype directoryYou can remove or edit all of your details except for your Skype Name.You will find instructions how to do this and or how to request account deletion on Skype support page in the FAQ here: https://support.skype.com/en/faq/FA142I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: ***I am rejecting this response because:There was nothing that came up that said that the word *** was inappropriate or unacceptable I didn't choose the Gamertag on the assumption that I would be doing something wrong I chose it because I liked it and it was available and had something come up and said that I shouldn't use it or that the word was inappropriateI would have changed it and my name was changed to *** and yet you guys don't see that as an inappropriate or offensive word to me the paying customerAnd now people call me a *** *** but that's acceptable by your guy standards if this was an account that I did not have to pay for and it was free I would understand why you're trying to force me to pay $But considering that I have to pay for the system that I use as well as pay for online gaming and also pay for the games that I play online this is a service that I paid for and I'm not a happy customer I don't feel what you guys did to me was appropriate was nice and it's just a bully tacticI feel that this time around you guys should waive the $and allow me to change my name to what I want it to be and moving forward now that I know that such words as *** are inappropriateMoving forward I will make sure my new Gamertag is extremely PG but not offensive to me And if you wont waive the $at least change my name to something different I don't care if you change it to numbers or *** etcbut to call me a *** *** is completely inappropriate.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Word 2013. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you
have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with your Word
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Groove Music storage. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface(s). The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs previously stated, we have been unable to verify your account and are unable to move forward with your case without a valid service request numberIf one is not provided, Microsoft will close this case and will no longer be responding to requests regarding itIf you would like to continue to work towards a resolution, please feel free to reply with the requested information and we will be happy to help
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade and account accessibility. If you are still experiencing issues with your account, please feel free to reply to this e-mail with a valid service request number and we will be happy to assist you
Regarding further requests, we have reviewed your situation and while we understand your frustrations, we are unable to take these actions you’ve requestedPlease visit the Microsoft Services Agreements (https://www.microsoft.com/en-us/servicesagreement) or the excerpt below for more information
Limitation of LiabilityIf you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from Microsoft or any affiliates, resellers, distributors, Third-Party Apps and Services providers, and vendors, direct damages up to an amount equal to your Services fee for the month during which the breach occurred (or up to $if the Services are free)You can't recover any other damages or losses, including, without limitation, direct, consequential, lost profits, special, indirect, incidental, or punitiveThese limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damagesTo the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Services, or the software related to the Services
If you would like to continue working toward an appropriate resolution, please feel free to reply with the requested information and we will be happy to review your caseWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I do not have the ability to ask the enforcement team for more information about this suspension Please provide me with the reason the suspension was escalated to a permanent suspension If you are unable to do so would you please release the suspension.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Re: ***
Above is my reference number Below are just a few email I have about the charges
>>>> I was told by my bank they could not issue a refund and any refund will need to come from the merchant (xbox) I have spoken to supervisor at xbox and bank of america Everyone says the can’t do anything Even if my account was credited the one year charges I filed through Revdex.com and have been waiting for a Microsoft supervisor to call me.*** ***
*** *** >> Thank you for your quick response. There should have been a refund in the amount of $None of the charges from were refunded on our end due to the age of the charges they needed to be disputed with your bank. We can touch base in a few days to discuss further
Thank you
Jenna
Xbox Customer Support

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office 2003. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello *** ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear Ms ***,My name is *** and I work for Skype CustomerRelations OfficeMy duties include responding to customer complaints.I received your complaint from Revdex.com that you haveexperienced issues with SkypeI’m very sorry to read that and I will gladlyassist you further.Upon checking our records
I can see that you hadindeed two US & Canada subscriptions running since December I can also see that the monthly subscription has been cancelledin April and the yearly subscription is activeIf you wish to continue usingthe calling plan I would suggest that we issue a refund for the monthlypayments between December and April and this way you could keep the currentlyactive yearly subscription.If you still prefer to get refund for the yearlysubscription, I’m also happy do that, however in that case you won’t have anactive calling plan afterwards.Please let me know via Revdex.com if which refund option youwould prefer and I will assist you further.I hope this response has been helpful.I will be waiting for your reply in order to assistyou further.We apologize for any possible inconveniences caused bythis.I appreciate your patience and understanding.Kind regards, *** Customer Relations OfficeSkype

Complaint: ***I am rejecting this response because:Adequate replacement options were not providedRefund for the defective product is also being rejectedReplacement without a hold cost is the only acceptable solution.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I understand that Microsoft is not obligated to provide a reason or explanation for the action taken upon, however, in my instance I was given the reason! And the reason was that I violated the terms and conditionsWhat exactly that I violated is all I want to knowIf there is no reason then why not reinstate my account to just like before?
Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.comWe apologize again that we are unable to provide the resolution you were hoping for, but we do appreciate the feedback provided regarding our products and servicesYour comments have been recorded
Thank you for your time and for being a valued Microsoft customer
Sincerely,
Microsoft Corporation