Microsoft

Complaint: ***I am rejecting this response because:
The representative told me they would send a shipping labelI have attached the chat log
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with a virus on your device. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionYour case has been created under
the service request number ***. Please use this number as reference to your case when an agent gets in contact with you
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Kinect issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: Since Microsoft failed to address my issue when I called, I was forced to purchase a brand new licence that I shouldn't have had toAlthough, I'm sure that's what Microsoft had in mind when they designed this garbage customer service systemMake support such a big pain in the *** that they just give up and buy a new one, right?
If I have similar issues in the future I will probably explore IOS or Linux instead for the business.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: This issue has not been addressed or solvedI am afraid I will have only one way to find outI will be working with my legal team on building a case so we can file an RPDI will find out the circumstances of my unlawful account restrictionsIf the case reveals what I think it will then I believe Microsoft is about to be in some very hot waterIt's silly to think that all of this is for just $However I believe it goes deeper than thisIf the case goes according to plan I will very possibly be filing a class action lawsuit to followAs of right now I am going to attempt to work with Microsoft's legal department (https://www.microsoft.com/about/csr/transparencyhub/lerr/) on a subpoenaMeanwhile I will be leaving a review with the Revdex.com on my experience with MicrosoftI am sorry you had to get tangled up in all of this, and I very much appreciate you messaging meI just wish the circumstances were not as seriousDo you have a reference number/ case number of this conversation?
Sincerely,
***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your security. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Hello,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.To cancel asubscription, you
need to cancel the recurring paymentsHowever, thesubscription you’ve purchased remains active until it reaches its expiry dateAll Skypesubscriptions are recurring by default but can be cancelled at any timePleasego to the FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881Pleasefollow this link for Skype Customer Support: https://support.skype.com/en/faq/FA1170Pleasevisit Skype Support page for any assistance you need: https://support.skype.com/en/In order tolook into this, please kindly provide me with the Skype name you experienceissues with.I hope thisresponse has been helpful.We apologizefor any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations Office Skype

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,My name is*** and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint via Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.I havechecked our records and there
are no charges made on the Skype account „***“.And there is no payment information added to the account.It ispossible you have a different account where you have made a purchase for aSkype product, like a subscription or Skype NumberAll Skype subscriptions arerecurring by default but can be cancelled at any time on Skype my account page.If you haveanother Skype account, please kindly provide the account name, email associatedto the account or as an alternative, in order to locate the charges, we need thefirst six and last four digits of the credit card used to make the purchase.You canprovide this information via Revdex.com and Iwill gladly look into thisPlease do not provide the full credit card number.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards,*** CustomerRelations OfficeSkype

Complaint: ***I am rejecting this response because: I dont have the device anymore, but I purchased the deviceout of warrantybut I will never purchase another microsoft product and advise others to do the same
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We apologize that we are unable to offer a refund for this product, as it would go against Microsoft PolicyOur policy on refunds can be found in the Microsoft Services Agreement (https://www.microsoft.com/en-us/servicesagreement)If your device is still experiencing issues, we can reopen your case and work toward a resolution to fix or replace your surface. Otherwise, Microsoft considers this case closed
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The credit on our account represents amounts paid to the vendor in good faith. The "vendor response" does not address the fact that they failed to return funds that were over paid. A convenient "company policy" with a lot of ridiculous constraints does not change the fact that we paid this money and they refuse to refund it. The vendor has done nothing to earn the money. A convenient company policy is a disreputable way to steal funds from customers.The disrespect afforded the customer on this issue will not be forgotten.I do not know of any other vendor that does not return a customer's credit balance.Sincerely,*** ***

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-4MY-XBOX
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox subscription issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible. Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I didn't get anythingI stopped attempting to resolve the problem as wellNow the software is expired and didn't even use it for remaining monthsRip offI am using my very old software that you actually own. Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues installing Windows. We have created a service request for your issue, logged under SR number ***The Global Escalation Services team will investigate this matter and contact you
directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I know he tried to call me, but again, we had no power, as did the 70,residents around us due to a major storm. I never got an email from them. Please, update my email to ***@hotmail.com I will respond to any email I get from them, including supplying some screen shots which may be helpful
Please remember, I never asked for this upgrade; it was forced upon my computer. Since then, I have not had access to it at all. I need this resolved
Sincerely,*** ***

Complaint: ***I am rejecting this response because:i have the case number and it is *** and I also included the conversation and the conversation will have the other case numbers that are involvedSincerely,*** ***