Microsoft

Complaint: ***I am rejecting this response because: Trying to access Microsoft Help is like trying to have a one on one with God.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received Micorsoft's email today, and I provide the Manager with the info they were requesting.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
I did work with a person on chat (Ritchelle - re case # ***) who provided attachments for an update regarding returning to Windows She did not tell me that I was going to receive another "update" for Windows She provided what she described as an " inplace upgrade" and apparently that must have meant re-loading of Windows She also provided a way to re-install windows however, what I must do next is find a way to back up my current computerBEFORE I return to Windows 7.
I may need some help returning to Windows but cannot do anything else until the back up is done
I consider that the issue is not resolved until I can to that.
Please Note: I still have difficulty printing because where I used to just be able to right click and hit print, now I must first save an item and then retrieve it from my documents and then print
In other words, the windows has made this senior's life much more difficultFurther, Outlook is also impactedI will contact Microsoft again when I've had the computer backed up
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the issue you are experiencing with Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I have contacted both paypal and my banksThere is not refunds from MicrosoftIf Microsoft cannot have the refund put into my account, I would like them to reinstate the year Microsoft subscriptionSeeing that Microsoft has located my account please feel free to contact me over the phone.
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account enforcement action. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently the enforcement action was taken on your
account. Please understand that the Enforcement link below is the only avenue to receive more information regarding your account enforcement
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your enforcement a tion, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been created for you when you called our customer service supportSincerely,Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: I am awaiting the reply from the Microsoft team So far, the email I received says that they are investigating
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2015/02/10) */
Dear ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I
will gladly assist you further
I have checked our records and can see that you have been in contact with Skype Customer Service in order to restore access to your account
At Skype, we have systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore the Skype account was blocked in order to protect the account information from unauthorized access
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification
I have also now restored your Skype Credit balance on the account
Please let me know if you are still experiencing any issues with your Skype account
I hope this response has been helpful
Again, we apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2015/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Without any help from Skype Customer Service, I was able to solve my problem and recover my accountI found the reason why I was locked out of my own Skype accountHere is what happened:
1) I created my Skype account many years ago with the email address ***@gmail.com
2) I recently created a *** account also with the email alias ***@gmail.com
When I tried to recover my account password by requesting Skype to send me a code, it thought I meant my *** account, and it incorrectly created a new Skype account for meAfter that, it was hopeless trying to recover the account, because it actually defaulted to the new Skype accountSo the solution is pretty simpleI simply logged in my *** account and I removed ***@gmail.com as my primary alias emailThen I went to Skype and asked to recover my account, and now it understood that I wanted to recover my original Skype account

Complaint: ***
I am rejecting this response because:The was no error on my part When I look into the history it shows my card was used for games we did purchase The additional$monthly fees that were charged to my card do not show up on my hostory because they were not being used for our account Your employees saw that there was fraud Another user who was not us had mt credit card being used for their account Mine wss a visa. I would appreciate this being looked further into I would like tyo know who the user is that was using my credit card.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: this is utterly ridiculousThis is literally a Kaftkaesque nightmare.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Gamertag changePlease know that if the Enforcement team finds your Gamertag in violation of the Terms of Use, they reserve the right to take action against your account and force a
changeMicrosoft and the Enforcement team are not obligated to provide reason or explanation for doing so, and we are unable to further discuss this matter
For additional information, please visit http://enforcement.xbox.com/home
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Revdex.com:Yesterday I received a message on Xbox Live with the code for Dead Rising for Windows StoreThe code worked and I was able to play yesterday. Sincerely, *** ***

Complaint: ***I am rejecting this response because: Yes, you are correct that it was x $cards and not $The point is not thatThe point is that your monthly rates are $and you will not allow me to apply my ~$remaining gift card with my master cardI can do either that or buy more gift cards in denominations such that I will ALWAYS have a credit on my gift cardsThis is ridiculous and forces me to overpay for your services
I want a refund for my gift card remainder as I no longer intend to EVER do business with your companyI've spent too much time on the phone and with the Revdex.com just to get a response from you people.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:This is not what I want.
Sincerely,
*** ***

HelloWhen I contacted them recently they didnt give me a complaint number or help unless I would pay My original one is thru our other email ***@hotmail.com which is our microsoft accountThe complaint number we ussd then was ***I also have emails from when we first replaced the surface if need be as well.*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for responding regarding concerns with your Microsoft devices. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.
Sincerely,
Microsoft Corporation