Microsoft

Complaint: [redacted]I am rejecting this response because:
what is the full cost for this out of warranty service?
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It was not stated that the payments would be reoccurring, therefore authorization for your company to take reoccurring payments was not given. All transactions after the first were unauthorized.  A full refund is now needed for all charges...I tried to resolve with your customer service but they were not helpful--hence why we are now communicating through the Revdex.com.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

I am writing to inform you that Microsoft finally authorized its Skype Division to issue me a “refund” for the purchase price of their “Work and Play Bundle”.  It took almost six months, and was complicated by the fact that I purchased it from Microsoft, and although they own Skype, it is apparently run separately. So, the customer service people at Microsoft could not help me because it was a Skype issue (my Skype subscription was not extended by one year as promised, but I was given a second concurrently running subscription instead), and the people at Skype had…
1)    No knowledge of Microsoft’s Work and Play Bundle.
2)    No way to refund my money after researching my issue and discovering that an error had been made.
3)    No way to resolve the error on their own.
 
After two months of explaining and four months of waiting, the Skype Division finally received vouchers which they were able to give me, which gave me Skype credit for the money I had paid to Microsoft. So, while it was not a refund, it did resolve my issue with Microsoft and their Skype Division in entirety.
 
Thank you again.
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Our records indicate that you spoke with our Customer Advocacy Team about this issue already and that you received a refund for the content in question. It was also explained to you that the content...

was 3rd party and for issues regarding the content, you would need to contact the publisher of the content for further assistance.
Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox repair.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:There was never any implication that Microsoft is "obligated" to answer specifics about my suspension. However, Microsoft is expecting me to correct behavior that they have made unable to be identified. After speaking with the gentleman from Microsoft about this it seems we are at a stand still.  I still have no clue what specifically got me in trouble other than some generic "you did a naughty" response that has an excessive gap for interpretation. From a legal standpoint Microsoft has the right to suspend my account at any time for any reason. But, from a customer service standpoint they have suspended service that I paid for and not justified it given the parameters of their own expectation. That is, they are expecting me to better my behavior but have given me no information as to what behavior needs improving.I reject Microsoft's solution because they have chosen to put a team in place to levy offenses and punishment on accounts without identifying what the consumer has done. Saying that I "harassed" a player has several interpretations and without knowing what specifically got me in trouble it is completely asinine to expect me to prevent it in the future.The bottom line is that I had my service suspended and Microsoft is unwilling to give me answers as to why NOR have they even provided me the information to do what they are asking (improve my behavior). This is neither a solution nor an acceptable answer as somebody levied the offense on my account which means somebody knows why and all I asked was that they find out so I can do exactly what they are expecting me to do.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/18) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
Upon checking our records I can see that the Skype account in question has been blocked on November 13th and unblocked on November 14th after account verification.
If you suspect that someone else has your Skype Name and password (or your Microsoft account information), you should do the following:
1. Check your computer's security and remove any malicious software or viruses.
2. Change your Skype password immediately (to change your Microsoft password, click here).
In some cases, we may temporarily suspend your account to protect you from fraudulent activity. This is done by Skype Anti- Fraud system automatically in case suspicious activity is detected. If this happens, the easiest way to recover your account is to submit your account recovery request online.
You can also contact Skype Customer Service to help you resolve this issue. Before we can recover your account, we need to verify your identity to ensure that you are the rightful account owner.
While Skype is committed to ensuring that your experience is as secure as possible and that your Skype Name and password (or your Microsoft account details) are kept as safe as possible, there are still ways that people can get hold of them that Skype cannot always prevent, such as:
Social engineering techniques, such as watching over your shoulder when you sign in to Skype in a public place
Phishing or spoofing, where persons approach you through email, text message or sometimes on the phone (this is called "phishing" and the caller will use a fake Caller ID), pretending to be from Skype. They then claim there is a problem with your account and ask for your Skype Name and password.
Downloading malicious code from unknown sources
To learn more about your online security, safety and privacy, visit our security center: http://www.skype.com/en/security/

I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear [redacted]-
Your response does nothing to address the issues I raise in my Revdex.com complaint.
In a situation where an account has been hacked, I should not have to create a 2nd Skype account to contact customer service.
I should be provided with an 800 number.
I should be able to receive immediate assistance.
I should be able to have my account restricted so that 10 hours later, the hacker is not contacting my family members.
I should be able to receive appropriate customer service from qualified individuals that know what they are talking about and are able to take steps to solve the problem.
I should not have to wait 24 hours.
I should not have to ask for a supervisor.
Thank you,
[redacted]
Final Business Response /* (4000, 9, 2014/12/03) */
Dear [redacted],
Thank you for your reply and the feedback. We appreciate it and I have forwarded this to the Skype Customer Service Department.
As you know, the great thing about Skype is that there are hundreds of millions of skypers to call and chat with. As we work to expand and improve our support, we need to make sure we can offer the service we want to provide at that scale. Therefore Skype doesn't offer voice support at the moment, however we do offer live chat support, email support and we have a big Skype community to help you out with any questions or concerns.
For the time being Skype provides different methods of assistance:
Skype FAQ's https://support.skype.com/en/
Information about how to unlock a suspended Skype account can be found here: https://support.skype.com/en/faq/FAXXXXX
Skype Community: http://community.skype.com/
In addition we provide technical assistance by Skype Customer Service via email and chat: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
Again, we apologise for any possible inconveninces caused by this.
I appreciate your understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (4200, 11, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no resolution offered by Skype, only excuses. When an account is hacked by an intruder, there should be better steps available for the security of the hacked individual than Skype currently has available and their response shows that.

Complaint: [redacted]I am rejecting this response because:
Hello,I have requested my password multiple time online for my response regarding the complaint number listed in the subject line above. And have not gotten anything back. I will update it with the number given by Microsoft when I can login. That number is #[redacted] Thank you, [redacted]. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your computer. As the agent you spoke with explained, Microsoft is unable to provide reimbursement if this repair was not done at a Microsoft store. Additionally, in order to issue...

a refund, there must be a charge in our system that can be refunded. Since it was not repaired with Microsoft there is no option to provide a refund on a completed charge.We apologize that we are unable to fulfill your request. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Surface Book.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Please know that due to Microsoft policy, we are unable to offer refunds for products, however would like to assist you in any way we can and work toward an appropriate resolution.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account issue. After reviewing your complaint and service request number ([redacted]) it appears you have been in contact with one of our Tier 3 accounts and billing agents. Our agent sent their most recent email today (1/26) asking you to respond with a good contact phone number and times to reach you. Our agent’s email also states we have not validated your ownership of the account yet and cannot assist with cancelling the account or issuing a credit until your ownership is validated. Our agent goes on to say you must complete a new account recovery form and respond to their email with a valid console ID. Sincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accessory. Upon review of the Service Request Number provided in your claim, it appears you were waiting to get the...

headset adapter for your Xbox One Stereo Headset. There are two components for this accessory. There is the actual headset itself, or the adapter. Which part did you send in to us?
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, since they are not settling the issue, but only asking a question. The answer to their question is that I sent in the adapter to the headset.
Final Consumer Response /* (4200, 11, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still without my headset adapter, which I remind you, I PAID FOR with my own money to benefit your company. In return, I feel as though you have not only stolen my product from me, but have robbed me of my time without it. It has been well over a month now, this is asinine to believe I am actually being treated like this. Within this whole entire time frame, you could have sent me a replace $30 piece to alleviate the major part of the issue. How can a multi-billion dollar company not do that? I will tell you how; the worst customer service you will ever have seen. You're the most avaricious company I have ever seen.
Final Business Response /* (4000, 26, 2014/10/14) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accessory order. According to the [redacted] website, the Xbox One Stereo Headset Adapter was delivered to you on the 11th. We apologize again for the long delay in sending out your order. In an effort to improve our customer support experience, Microsoft would like to ask for your assistance in providing any feedback regarding the exchange process. The Xbox Listening and Advocacy Team will contact you to gather your feedback. Thank you for bringing this order issue to our attention.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I tried Microsoft.com and as I have previously stated I have no service number.....so once again....I will explain:
      1. Microsoft sends updates to computers.
       2. even when you have your computer is set Not to send automatic updates, the customer has the update down loaded into the computer.
       3. Once the update is finished the computer restarts itself.
       4. unfortunately this very often results in a black screen and the inability to use the internet or access any of your work.
        5. This has happened three times to me, resulting in costly repairs to me, in fact one of the technicians told me this is a common occurrence and  probably one of the reasons Bill Gates is a Billionaire.
       6. I am not a billionaire, this last download not only cost me in repairs but work on my dissertation.
       7. I have seen the CEO of Microsoft during a TV interview and understand his caviler and dismissive attitude, but Microsoft needs to address this issue and I need the return of the money I can ill afford due to their (Microsoft) Negligence. The technicians cannot always fix the problem and I have had to purchase 3 computers, because after these automatic updates from Microsoft my computer could not be repaired.
 
Sincerely,[redacted]

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:
again refuses to help no care what so ever very unprofessional company dosn't care about their customers
Sincerely,
[redacted]