Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Xbox One Console issue you are experiencing. We have been able to locate your account and information. The Xbox Listening and Advocacy team will investigate this matter and contact you directly...

to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox account. We have reviewed your situation and we understand your frustrations, however please understand that the only way to receive more information regarding the...

Enforcement team's actions and speak with them regarding your reputation is by the Enforcement link below.You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your account, please visit http://enforcement.xbox.com/.At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:If I buy another Elite controller the same thing will happen again cuz it's already happened twice already. Nobody has $150 to go spend of controllers every couple of months
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
The issue with my EA Access account has been looked into repeatedly by EA on their support forums.  The link to the posting on their forums is here:
http://answers.ea.com/t5/EA-Access/Cannot-use-EA-Access-for-multiple-weeks-Xbox-...⇄ /> The rep that has responded to the issue has repeatedly stated that the issue is not with the EA Access app, it is with my account on Xbox Live.  I have done numerous items at their instruction on how to resolve the issue and none of the actions (detailed in the liniked form post) have resolved the issue.  My account shows as Inactive with EA Access, though I have a live subscription until 11/11/16.  As I have repeatedly stated with Xbox Live support, nothing I have done at their instruction has resolved this issue and nothing I have done with EA support has resolved the issue.  
I have completely reformatted my Xbox One and nothing in that process has resolved the issue.  At this point, the issue lies on Microsoft's end as it is an Xbox Live account issue, not one with EA Access. 
Sincerely,[redacted]

Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming...

your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:My computer is a terrible product that they replaced my computer with. This computer is not anywhere near as efficent as the computer I had (Samsung ATIV 9+). 
 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]1st: I am impressed with the urgency or interest Microsoft demonstrated on helping customers... Months later I receive a generic response.
2nd: You can investigate further by reading my original complaint and responding to it. The Microsoft case number and details were already provided. As previously stated, Microsoft conclusion was: "buy a new computer", after Microsoft unable to repair the machine, but confirmed problem was due to Microsoft installation.
3rd: I had to pay $200 to HP for fixing the computer after the disaster the Win10 update generated. I am still waiting on Microsoft to refund the money I lost. I have enough evidence from HP confirming what caused the computer to die. Let me know what is required so that I get my money.
Sincerely,[redacted]

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your complaint, we would like to direct you to the following site to submit a support incident with Assurance support. ...

(https://support.microsoft.com/en-us/sasupport) The response time from an agent will be 2-8 business hours depending on the severity of your issue. Sincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/18) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read...

that and I will gladly assist you further.
Upon checking our records I can see that the Skype account in question has been blocked on November 13th and unblocked on November 14th after account verification.
If you suspect that someone else has your Skype Name and password (or your Microsoft account information), you should do the following:
1. Check your computer's security and remove any malicious software or viruses.
2. Change your Skype password immediately (to change your Microsoft password, click here).
In some cases, we may temporarily suspend your account to protect you from fraudulent activity. This is done by Skype Anti- Fraud system automatically in case suspicious activity is detected. If this happens, the easiest way to recover your account is to submit your account recovery request online.
You can also contact Skype Customer Service to help you resolve this issue. Before we can recover your account, we need to verify your identity to ensure that you are the rightful account owner.
While Skype is committed to ensuring that your experience is as secure as possible and that your Skype Name and password (or your Microsoft account details) are kept as safe as possible, there are still ways that people can get hold of them that Skype cannot always prevent, such as:
Social engineering techniques, such as watching over your shoulder when you sign in to Skype in a public place
Phishing or spoofing, where persons approach you through email, text message or sometimes on the phone (this is called "phishing" and the caller will use a fake Caller ID), pretending to be from Skype. They then claim there is a problem with your account and ask for your Skype Name and password.
Downloading malicious code from unknown sources
To learn more about your online security, safety and privacy, visit our security center: http://www.skype.com/en/security/

I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear [redacted]-
Your response does nothing to address the issues I raise in my Revdex.com complaint.
In a situation where an account has been hacked, I should not have to create a 2nd Skype account to contact customer service.
I should be provided with an 800 number.
I should be able to receive immediate assistance.
I should be able to have my account restricted so that 10 hours later, the hacker is not contacting my family members.
I should be able to receive appropriate customer service from qualified individuals that know what they are talking about and are able to take steps to solve the problem.
I should not have to wait 24 hours.
I should not have to ask for a supervisor.
Thank you,
[redacted]
Final Business Response /* (4000, 9, 2014/12/03) */
Dear [redacted],
Thank you for your reply and the feedback. We appreciate it and I have forwarded this to the Skype Customer Service Department.
As you know, the great thing about Skype is that there are hundreds of millions of skypers to call and chat with. As we work to expand and improve our support, we need to make sure we can offer the service we want to provide at that scale. Therefore Skype doesn't offer voice support at the moment, however we do offer live chat support, email support and we have a big Skype community to help you out with any questions or concerns.
For the time being Skype provides different methods of assistance:
Skype FAQ's https://support.skype.com/en/
Information about how to unlock a suspended Skype account can be found here: https://support.skype.com/en/faq/FAXXXXX
Skype Community: http://community.skype.com/
In addition we provide technical assistance by Skype Customer Service via email and chat: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
Again, we apologise for any possible inconveninces caused by this.
I appreciate your understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (4200, 11, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There was no resolution offered by Skype, only excuses. When an account is hacked by an intruder, there should be better steps available for the security of the hacked individual than Skype currently has available and their response shows that.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account issue. After reviewing your complaint and service request number ([redacted]) it appears you have been in contact with one of our Tier 3 accounts and billing agents. Our agent sent their most recent email today (1/26) asking you to respond with a good contact phone number and times to reach you. Our agent’s email also states we have not validated your ownership of the account yet and cannot assist with cancelling the account or issuing a credit until your ownership is validated. Our agent goes on to say you must complete a new account recovery form and respond to their email with a valid console ID. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and due to the surface warranty policy we consider this matter closed.
The device was confirmed to have been damaged in transit due to insufficient packaging, which as the agent explained, is the customer's responsibility. We apologize that we are unable to provide your desired resolution but stand by Microsoft's policy regarding this matter. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue, and providing the requested information. With the service request number you provided, we were able to locate your case and see that an agent reached out to you on Tuesday (8/16) to resolve this issue. Our records indicate that you updated your operating system to fix the problem, and then agreed to close this case as resolved. 
If you are still experiencing issues, please let us know and we will proceed with escalating this matter to the Global Escalation Services team for assistance. Otherwise, we appreciate your time and your feedback will be recorded. Thank you for being a valued Microsoft customer.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox power supply.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Hotmail account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I tried Microsoft.com and as I have previously stated I have no service number.....so once again....I will explain:
      1. Microsoft sends updates to computers.
       2. even when you have your computer is set Not to send automatic updates, the customer has the update down loaded into the computer.
       3. Once the update is finished the computer restarts itself.
       4. unfortunately this very often results in a black screen and the inability to use the internet or access any of your work.
        5. This has happened three times to me, resulting in costly repairs to me, in fact one of the technicians told me this is a common occurrence and  probably one of the reasons Bill Gates is a Billionaire.
       6. I am not a billionaire, this last download not only cost me in repairs but work on my dissertation.
       7. I have seen the CEO of Microsoft during a TV interview and understand his caviler and dismissive attitude, but Microsoft needs to address this issue and I need the return of the money I can ill afford due to their (Microsoft) Negligence. The technicians cannot always fix the problem and I have had to purchase 3 computers, because after these automatic updates from Microsoft my computer could not be repaired.
 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Lumia phone. With the information you provided in your claim, we were able to locate a service request on your account. Our records indicate that the agent you have been...

in contact with has set up a repair order, and sent a shipping label via e-mail on 9/6 for you to print and use to send your device to the service center.
For any further questions regarding the resolution of this matter, please reply to the agent's most recent e-mail and they will be happy to help. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate that you have been in contact with a couple agents from the Global Escalation Services team, and have reached a resolution for the issue with your Xbox account. One agent provided a code for 2 12 month subscriptions, and the other provided 50.00 CSV as compensation for your time. We are pleased to see this matter has been resolved, and at this time, Microsoft considers this case closed. Please let us know if any further assistance is needed.We appreciate your time and continued support of Microsoft products and services. Sincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/16) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. The Xbox Listening and Advocacy team is now working with you toward a...

resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Microsoft chooses not to provide any prorated refund and continues poor customer service practices, charging for a service that is not used. They clearly can provide a refund but in their greed they do not want to.Customers should be aware of the poor customer service that Microsoft provides. 
Sincerely,
[redacted]