Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Lumia phone. With the information you provided in your claim, we were able to locate a service request on your account. Our records indicate that the agent you have been...

in contact with has set up a repair order, and sent a shipping label via e-mail on 9/6 for you to print and use to send your device to the service center.
For any further questions regarding the resolution of this matter, please reply to the agent's most recent e-mail and they will be happy to help. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I would like the time lost replaced Sincerely,[redacted]

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10.  Unfortunately, you have not provided enough information for us to work with you to address your concerns.  The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-7676. If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue.
Thank you,
Microsoft Corporation

Complaint: [redacted]1st: I am impressed with the urgency or interest Microsoft demonstrated on helping customers... Months later I receive a generic response.
2nd: You can investigate further by reading my original complaint and responding to it. The Microsoft case number and details were already provided. As previously stated, Microsoft conclusion was: "buy a new computer", after Microsoft unable to repair the machine, but confirmed problem was due to Microsoft installation.
3rd: I had to pay $200 to HP for fixing the computer after the disaster the Win10 update generated. I am still waiting on Microsoft to refund the money I lost. I have enough evidence from HP confirming what caused the computer to die. Let me know what is required so that I get my money.
Sincerely,[redacted]

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate that as of today (08/12) an agent has reached out via e-mail requesting a few pieces of necessary information to continue working toward a resolution for this issue. Please reply back to the agent's email at your earliest convenience and she will continue to work with you directly.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed. The actions Microsoft has taken in this case are valid and we are unable to provide further assistance regarding this matter. As previously stated, please feel free to use the enforcement team link below to discuss this matter further.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue, and providing the requested information. With the service request number you provided, we were able to locate your case and see that an agent reached out to you on Tuesday (8/16) to resolve this issue. Our records indicate that you updated your operating system to fix the problem, and then agreed to close this case as resolved. 
If you are still experiencing issues, please let us know and we will proceed with escalating this matter to the Global Escalation Services team for assistance. Otherwise, we appreciate your time and your feedback will be recorded. Thank you for being a valued Microsoft customer.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their resolution to contact me directly is satisfactory to me. Sincerely, [redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 4 issue. After reviewing your service request number and account history it appears one of our customer service agents is already assisting you and has a follow up...

planned for 7/5. Please continue working with our agent to have your issue resolved as quickly as possible. Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your complaint, we would like to direct you to the following site to submit a support incident with Assurance support. ...

(https://support.microsoft.com/en-us/sasupport) The response time from an agent will be 2-8 business hours depending on the severity of your issue. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate that you have been in contact with a couple agents from the Global Escalation Services team, and have reached a resolution for the issue with your Xbox account. One agent provided a code for 2 12 month subscriptions, and the other provided 50.00 CSV as compensation for your time. We are pleased to see this matter has been resolved, and at this time, Microsoft considers this case closed. Please let us know if any further assistance is needed.We appreciate your time and continued support of Microsoft products and services. Sincerely, Microsoft Corporation

when I downloaded Windows 10 on my seven it crashed the laptop. All I'm asking is that you guys fix that.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: The response is a form letter, sent 6 months later, that does not attempt to address the issue at all. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/09/16) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. The Xbox Listening and Advocacy team is now working with you toward a...

resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:My computer is a terrible product that they replaced my computer with. This computer is not anywhere near as efficent as the computer I had (Samsung ATIV 9+). 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Microsoft is about profit not about customer assistance! Now I'm out of Microsoft office because of rules instead of bending backwards for the customer Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for offering the help but sadly this is not the answer I want to get. Your CS has been saying the same since the very beginning and I've never seen any actual action from them to really solve the issue. My skype account name is [redacted] and please refund my skype credits plus the two subscriptions (since both of them can't provide the promised service).
Also, I would like to file a complaint to the CS who hanged up my phone call when I called in to ask for help. He refused to give me his name so if you could track it down, then it will be the best. I understand this might not be possible because how slowly skype handles this issue and it's been so long.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store purchase.  We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your order, please update your Better...

Business Bureau claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this issue, please visit support.microsoft.com. Sincerely,Microsoft Corporation