Microsoft

Hello [redacted],
Thank you for responding regarding your concerns with Office 2013.  Our records indicate that we were able to get in touch with you on 6/2 and assisted you in activating Office 2013.  For any future issues, please visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Microsoft is about profit not about customer assistance! Now I'm out of Microsoft office because of rules instead of bending backwards for the customer Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Surface Book.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Please know that due to Microsoft policy, we are unable to offer refunds for products, however would like to assist you in any way we can and work toward an appropriate resolution.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accessory. Upon review of the Service Request Number provided in your claim, it appears you were waiting to get the...

headset adapter for your Xbox One Stereo Headset. There are two components for this accessory. There is the actual headset itself, or the adapter. Which part did you send in to us?
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No, since they are not settling the issue, but only asking a question. The answer to their question is that I sent in the adapter to the headset.
Final Consumer Response /* (4200, 11, 2014/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still without my headset adapter, which I remind you, I PAID FOR with my own money to benefit your company. In return, I feel as though you have not only stolen my product from me, but have robbed me of my time without it. It has been well over a month now, this is asinine to believe I am actually being treated like this. Within this whole entire time frame, you could have sent me a replace $30 piece to alleviate the major part of the issue. How can a multi-billion dollar company not do that? I will tell you how; the worst customer service you will ever have seen. You're the most avaricious company I have ever seen.
Final Business Response /* (4000, 26, 2014/10/14) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accessory order. According to the [redacted] website, the Xbox One Stereo Headset Adapter was delivered to you on the 11th. We apologize again for the long delay in sending out your order. In an effort to improve our customer support experience, Microsoft would like to ask for your assistance in providing any feedback regarding the exchange process. The Xbox Listening and Advocacy Team will contact you to gather your feedback. Thank you for bringing this order issue to our attention.
Sincerely,
Microsoft Corporation

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate that as of today (08/12) an agent has reached out via e-mail requesting a few pieces of necessary information to continue working toward a resolution for this issue. Please reply back to the agent's email at your earliest convenience and she will continue to work with you directly.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

I am writing to inform you that Microsoft finally authorized its Skype Division to issue me a “refund” for the purchase price of their “Work and Play Bundle”.  It took almost six months, and was complicated by the fact that I purchased it from Microsoft, and although they own Skype, it is apparently run separately. So, the customer service people at Microsoft could not help me because it was a Skype issue (my Skype subscription was not extended by one year as promised, but I was given a second concurrently running subscription instead), and the people at Skype had…
1)    No knowledge of Microsoft’s Work and Play Bundle.
2)    No way to refund my money after researching my issue and discovering that an error had been made.
3)    No way to resolve the error on their own.
 
After two months of explaining and four months of waiting, the Skype Division finally received vouchers which they were able to give me, which gave me Skype credit for the money I had paid to Microsoft. So, while it was not a refund, it did resolve my issue with Microsoft and their Skype Division in entirety.
 
Thank you again.
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store purchase.  We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your order, please update your Better...

Business Bureau claim confirming your most recent service request number and we will be happy to investigate further.If you have not contacted support regarding this issue, please visit support.microsoft.com. Sincerely,Microsoft Corporation

when I downloaded Windows 10 on my seven it crashed the laptop. All I'm asking is that you guys fix that.

Revdex.com:This matter did not get resolved through Revdex.com but did get resolved.  I am not pleased with how Microsoft handled this and I did get ahold of the enforcement team and proved that I was not in violation by providing receipts that I did nothing wrong as I said I would if I was given the chance.  My account is now unbanned but this process was a lot harder than it needed to be.  All that needed to happen was for you guys to listen to me when I said I wasn't in violation and this complaint would have never been filed and everything could have been handled a lot sooner.  Microsoft needs to improve their system.  You could have called me or sent me an email before the ban asking me about the transaction and telling me the consequences if I hadn't come up with proof.  There was no need for you to ban my account when I did nothing wrong.  Take this as a learning experience of how you can improve your customer service.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The response is a form letter, sent 6 months later, that does not attempt to address the issue at all. Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for offering the help but sadly this is not the answer I want to get. Your CS has been saying the same since the very beginning and I've never seen any actual action from them to really solve the issue. My skype account name is [redacted] and please refund my skype credits plus the two subscriptions (since both of them can't provide the promised service).
Also, I would like to file a complaint to the CS who hanged up my phone call when I called in to ask for help. He refused to give me his name so if you could track it down, then it will be the best. I understand this might not be possible because how slowly skype handles this issue and it's been so long.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Hello,I have requested my password multiple time online for my response regarding the complaint number listed in the subject line above. And have not gotten anything back. I will update it with the number given by Microsoft when I can login. That number is #[redacted] Thank you, [redacted]. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
again refuses to help no care what so ever very unprofessional company dosn't care about their customers
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your computer. As the agent you spoke with explained, Microsoft is unable to provide reimbursement if this repair was not done at a Microsoft store. Additionally, in order to issue...

a refund, there must be a charge in our system that can be refunded. Since it was not repaired with Microsoft there is no option to provide a refund on a completed charge.We apologize that we are unable to fulfill your request. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Our records indicate that you spoke with our Customer Advocacy Team about this issue already and that you received a refund for the content in question. It was also explained to you that the content...

was 3rd party and for issues regarding the content, you would need to contact the publisher of the content for further assistance.
Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Gears of War Backwards Compatibility promotion.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that their resolution to contact me directly is satisfactory to me. Sincerely, [redacted]