Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10.  Unfortunately, you have not provided enough information for us to work with you to address your concerns.  The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-7676. If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue.
Thank you,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 4 issue. After reviewing your service request number and account history it appears one of our customer service agents is already assisting you and has a follow up...

planned for 7/5. Please continue working with our agent to have your issue resolved as quickly as possible. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox repair.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As the agent you were in...

contact with explained, if a device is cracked, the service center breaks it apart as soon as it finishes inspection and therefore the device is unable to be returned to you.
We apologize that we are unable to offer further assistance with this matter, and consider this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], 
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Global Escalation Services team has thoroughly investigated this issue and due to Microsoft policy we consider this matter closed. The actions Microsoft has taken in this case are valid and we are unable to provide further assistance regarding this matter. As previously stated, please feel free to use the enforcement team link below to discuss this matter further.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I would like the time lost replaced Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:There was never any implication that Microsoft is "obligated" to answer specifics about my suspension. However, Microsoft is expecting me to correct behavior that they have made unable to be identified. After speaking with the gentleman from Microsoft about this it seems we are at a stand still.  I still have no clue what specifically got me in trouble other than some generic "you did a naughty" response that has an excessive gap for interpretation. From a legal standpoint Microsoft has the right to suspend my account at any time for any reason. But, from a customer service standpoint they have suspended service that I paid for and not justified it given the parameters of their own expectation. That is, they are expecting me to better my behavior but have given me no information as to what behavior needs improving.I reject Microsoft's solution because they have chosen to put a team in place to levy offenses and punishment on accounts without identifying what the consumer has done. Saying that I "harassed" a player has several interpretations and without knowing what specifically got me in trouble it is completely asinine to expect me to prevent it in the future.The bottom line is that I had my service suspended and Microsoft is unwilling to give me answers as to why NOR have they even provided me the information to do what they are asking (improve my behavior). This is neither a solution nor an acceptable answer as somebody levied the offense on my account which means somebody knows why and all I asked was that they find out so I can do exactly what they are expecting me to do.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement order.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your account, it appears that you contacted our tier 3 team for unauthorized access. The results of the investigation are the final response on this issue.
Microsoft considers this...

matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I actually have two case numbers:  [redacted] as well as [redacted]Sincerely,[redacted]

I am rejecting this response because:  Microsoft just dismissed the issue.  They made no reference to  how bad their service is and just rejected the feedback.  I knew they would not purchase a new PC but I stated it so I would get their attention.  This company has, by far, the worst service and is getting the worst reputation of any company out there...including companies outside of the computer world.  The really bad part is they don't care.  The person that responded back to this complaint took no time to get feedback from me or to make any attempt to help.  They know it is impossible to reach anyone at Microsoft so their response was extremely uncaring and rude.  That is what Microsoft has become.  I expect someone at an executive level to call me and not some uncaring low level that has no training in how to give customer service.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I do not have a service number. As the claim indicates I spoke with your support via online chat and was given the unfavorable response that I have already laid out.

Dear [redacted],
Microsoft would like to assist you with your claim.  There have been numerous unsuccessful attempts to setup a time to discuss your concerns and unfortunately we have been unable to reach you.  As we have not heard back from you, we have assumed that you no longer need assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  I had several conversations with several representatives including supervisors.  And the product is still within the written warranty period.  And Microsoft refuses to honor that written warranty.  Just referring my to a store over 100 miles away to "see" if a third party will do what they will not. The reference number I was given was: [redacted].
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. 
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We apologize for the issues you have experienced with your Xbox products. If you are still having issues with...

your console, please provide a Service Request Number so we can investigate your console problems. In regards to the 1 month of Xbox Live time provided with your console, it is not intended as a concession for your issue. All customers who do console repairs receive a 1 month Xbox Live code to make up for the 1 month you were not able to use your console. We appreciate the time you have taken to provide your honest feedback regarding the Xbox repair process. Your comments have been recorded and we appreciate your continued support of Xbox.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: The issue was resolved several months ago.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox subscription issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible.    Sincerely, Microsoft Corporation