Microsoft

Initial Business Response /* (1000, 5, 2014/09/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We apologize for the issues you have experienced with your Xbox products. If you are still having issues with...

your console, please provide a Service Request Number so we can investigate your console problems. In regards to the 1 month of Xbox Live time provided with your console, it is not intended as a concession for your issue. All customers who do console repairs receive a 1 month Xbox Live code to make up for the 1 month you were not able to use your console. We appreciate the time you have taken to provide your honest feedback regarding the Xbox repair process. Your comments have been recorded and we appreciate your continued support of Xbox.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. The list of Xbox One backwards compatible games listed on Xbox.com here does not include Grand Theft Auto V. This title is available for purchase as an Xbox One Game.
Microsoft considers this matter...

closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: They are Requesting more information and I am updating said information requested by themThe Revdex.com informed me not to add any identifying information to my complaint but my Gamer Tag is ([redacted]) I put one of the support numbers In the account number section of this post My phone number which idk if you can see Is attached to my gamer tag. Here is a xbox Chat Reference number they gave me [redacted],  The  most recent attempt to transfer my gamer tag over manually through xbox support phone Gave me a case Number of [redacted], that is still in progress but since I have Experienced everything else failing I have decided to contact you through here, as for the microsoft account support I only have access to one number which is a Support request ID: [redacted] I have many more numbers however most conversations through phone I didnt ask for them as they said there was nothing they could do.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox's advertising. We appreciate the honest feedback you have provided regarding this matter and do take this very seriously. Your comments have been recorded and forwarded to...

the appropriate department for review.
Sincerely,
Microsoft Corporation

Here is the service request number [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox subscription issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible.    Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing concerns.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I realize that Microsoft (bing.com) want the matter closed based on their answer and not mine which was to delete my name from your bing.com images and photos of, and you have argued against me long enough even though there are other names who do not get this recognition,  I do not have the money to pursue the matter further
Sincerely,
XX XX

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account ban.  We have reviewed this matter and verified that your son’s account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. ...

Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your son’s account ban. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. Devices have a 12 months...

warranty during which Microsoft is able to offer an in-warranty repair or replacement, free of charge. Because your device has passed the warranty period, your best option is to go through with a paid, out of warranty exchange. If you need assistance with this procedure, please let us know and an agent will be happy to work with you. We apologize that we are unable to provide your desired resolution. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: Please review complaint #[redacted] It seems to me that the phone techs are reading a book instead of listening to my problem. I would like to talk to someone that can think out of the box.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. ...

Please understand that the Enforcement link below is the only avenue to receive more information regarding your temporary account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your ban.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
I didn't receive an answer, the answer provided was contact our customer service...which I did...now 6 * months later I still have no answer - I received no answer to my problems, I have received no credit or help regarding the problem and its been 6 months!!Sincerely,[redacted]

Hello,
 Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
 If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  They do not even address the pop-up/invasion issue.  They act like
it's something I purchased.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your software purchase refund.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows 10 upgrade.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. 
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your computer.  We were able to create a service request for this issue, and the Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:The Microsoft case # was [redacted] but they did not document all my calls. Even when I asked the rep, he implied that I called a month prior even though I called the company the day prior and was on the phone with them for 1.5 hours. This is not resolved, 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/25) */
Dear [redacted],
My name is [redacted] and I am contacting you from the Customer Relations Office at Skype; your complaint to the Revdex.com was forwarded to my attention.
I am very sorry to hear that you have not been able to get back...

access to your Skype account and I will gladly look into this for you.
I have been in contact with our Fraud Investigators who have monitored what has happened on your Skype account and It seems that a third party had gotten access to your Skype . Your account Skype was blocked automatically after our automated script picked up an unusual usage pattern, as blocking your account is the only way to make sure that the fraudsters will not be able to start making calls from your account.
Your Skype account is also currently in a restricted status, which means you can still make Skype-to-Skype voice and video calls, but no paid calls. We will remove the restriction form your Skype account as soon as you have changed the password on your Skype account, to make sure you will be the only one having access to it. Therefore, to un-restrict your Skype account, please change your password by following the steps on the following link:
http://www.skype.com/go/forgotpassword
We have also changed the registered email address on your Skype account to the one you had on your Skype account prior to the account takeover, so please use this email address ([redacted]@yahoo.com) when going through the password reset.
Please let me know by replying to this email once you have been able to change your password and we will take off the restriction from your account.
Now, our Fraud Investigators have monitored the data and accesses to your account very carefully and we can see from our records that your account was accessed with the correct credentials as we see no previous failed attempts to login to your account which would indicate the person could have just tried to guess the password, nor is there any trace of brute force attack to get access to your account. That can be a clear indication that a Trojan/malware/malicious app or a hidden information collector has been installed on one of the devices you're using Skype on, which sends information to a third party who can use this information abusively. We strongly recommend you to run all possible security checks on your devices you use Skype on, uninstall any suspicious third party apps and close any remote access slots. Please visit our security page for more information on how to protect your Skype account and stay safe online: http://www.skype.com/intl/en/security/.
We can also confirm that any charges made by the third party were reversed and is back on your bank account.
I hope that my email helps to shed some insight into what has happened and I will be waiting for your reply with the confirmation that you have been able to change your account password ** we can unblock your Skype account. Please let me know by either replying to the Revdex.com complaint you initiated or email me directly under [redacted]@skype.net (FAO [redacted] into the subject line).
Thank you again for all your patience in dealing with this!
Kind Regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your assumptions that a Trojan/malware/malicious app was installed on my PC are wrong, because I only use Skype to go phone numbers, don't login on my PC to Skype and have automated credit card payment set up to refill the account. I also have multiple malware and antivirus software installed on my machine. Bottom line, the likelihood of someone getting passwords from me is extremely low without me logging into my Skype account, which I don't do. The issue I am having is wiht competency of your Fraud Investigators who keep sending me automated emails to re authenticate which I've done more than 4 times already, yet keep hearing my info is wrong, but not telling what info, nor offering me a way to call you to verify the info by phone or some other more interactive way (obviously I can't use Chat as I can't login). Fraud Investigators that responded had different names and all this was by email, so they seem to have no idea what is going on nor what's not being authenticated. The experience is extremely frustrating and not customer friendly. Because of this I will likely be switching to Google Voice which offers same service at the same cost and sharing my experience with others. If you want to respond to me directly, please email to my email on Skype account, [redacted]. Thanks.
Final Business Response /* (4000, 9, 2014/09/04) */
Dear [redacted],
Thank you for your reply.
I completely understand how frustrating this whole experience has been for you and thank you again for all your patience in dealing with this, also for voicing your concerns related to the unblocking process. Please rest assured we take the feedback we get from our customers very seriously to make our services and processes more customer friendly without compromising in security and privacy of our customers. Any feedback you give us will be an immense help towards identifying the weak spots in how we support our customers and improve our services.
I can see you have been in contact also directly with our Customer Services team, who has in the meantime unblocked your Skype account on August 25th.
Thank you again for all your patience in dealing with this.
Kind Regards,
[redacted]
Customer Relations Office
Skype