Microsoft

Complaint: [redacted]
I am rejecting this response because: Please review complaint #[redacted] It seems to me that the phone techs are reading a book instead of listening to my problem. I would like to talk to someone that can think out of the box.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The Microsoft case # was [redacted] but they did not document all my calls. Even when I asked the rep, he implied that I called a month prior even though I called the company the day prior and was on the phone with them for 1.5 hours. This is not resolved, 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your computer.  We were able to create a service request for this issue, and the Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: That section of the User Agreement specifies "content related to the account". The video games that I purchased using my XBOX were not done with specificity to that one account. Just because I was "signed in" under that account when I purchased the games, does not make them solely associated to that account and it is illegal and unjust if Microsoft is doing such. I purchased every single video game as a seperate Product from the Xbox Live Service that is controlled by Microsoft and they do not have the right to take away my independently purchased Video Games with the suspension of that Service. To once again prove this, if I had purchased the video game in the store on a disc instead of downloading the digital version, I would be able to use the video game with any account on the XBOX because the two are unrelated products made by different companies. Every single Video Game that was purchased by me on that XBOX console I have every right to maintain, no matter the status of a single xbox live Service for an account which is handled completely independently of the video games.
If this issue is not resolved, I will be filing a class action lawsuit for illegal and immoral business practices. This scandal by Microsoft is stealing thousands of dollars every day from consumers and will not be tolerated any longer just simply for their size and influence.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox advanced exchange.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. The list of Xbox One backwards compatible games listed on Xbox.com here does not include Grand Theft Auto V. This title is available for purchase as an Xbox One Game.
Microsoft considers this matter...

closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
I didn't receive an answer, the answer provided was contact our customer service...which I did...now 6 * months later I still have no answer - I received no answer to my problems, I have received no credit or help regarding the problem and its been 6 months!!Sincerely,[redacted]

Dear [redacted],  Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your MSDN subscription.  We understand your frustration and would like to investigate your issue further, but are unable to locate a service request number provided...

by customer support within your claim or with the information you have provided.  If you have a service request number, please update your claim or reply with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing concerns.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  They do not even address the pop-up/invasion issue.  They act like
it's something I purchased.Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your software purchase refund.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. In regards to copyright complaints, please visit the following site and follow the steps to issue a complaint: (https://www.microsoft.com/info/Cloud.aspx) Sincerely,Microsoft...

Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Xbox's advertising. We appreciate the honest feedback you have provided regarding this matter and do take this very seriously. Your comments have been recorded and forwarded to...

the appropriate department for review.
Sincerely,
Microsoft Corporation

Complaint: [redacted]Thank you very much for the credit to the account. I appreciate it, however that only solves part of the problem. Several questions still remain about my security that I need responses from from Skype. They provided a link to their security page, none of which resolves my personal concerns and issues with my situation.1. The unauthorized calls still remain listed on my account. What is the effect of keeping them there? I have downloaded the list of them for my records, but should I delete them now from the account? If I remove them, what happens in the future should there be any issues?2. I am still certain that the issue of my account's security has been handled. What steps have been taken by Skype to determine how my account was hacked and who those people are? What kind of information might they now have about me? What measures is Skype taking to protect my account now that they have acknowledged the calls were unauthorized?3. Is my account secure to use?4. Should I change the email address associated with the account to maintain further security? How will this affect my friends being able to find me on Skype--can they simply look up my handle?Once these questions have been answered fully I will feel this complaint has been resolved.Sincerely,[redacted]

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: There is no offer of problem resoloution. Thanking a customer for using the original product does not absolve the company from continued customer harassment. The issue remains the same. Microsoft is broadcasting unsolicited offers for a Windows 10 upgrade without providing a means of declining the offer permanently. This is customer harassment. I was hoping the Revdex.com was going to offer a little more help than lip service.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/07/16) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
When you first download Skype, by default only the people in your contact list can see your profile picture, or share their screen or video with you, but anyone who searches for you can call you or send you an IM. You can change these settings at any time.
Skype's privacy settings let you control who can contact you on Skype, and help you manage your conversation history. You can change your privacy settings to prevent nuisance calls or spam messages, as well as block and report any nuisance contacts.
You can easily block a contact to prevent them from calling you, sending you instant messages and seeing your status. To do so:
In Skype, on the Contacts tab, right-click on the contact you want to block and select Block This Person...
Click Block. The contact is removed from your contact list and won't be able to contact you again.
More about how to change Privacy settings can be found here: https://support.skype.com/en/faq/FA140
I'm also very sorry to read that you have experienced issues with Skype Customer Service. We have given feedback for improvement.
I hope this response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate that you have been in contact with the agent working on your case, who has requested for a phone number to reach you by to further discuss the resolution. Please reply directly to the agent's most recent e-mail with the requested information and she will be happy to further assist with this matter.Sincerely, Microsoft Corporation