Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue logging in to your PC. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  the person who wrote this obviously did no research on this case.  Further, they did not find it necessary to contact me as anyone actually interested in providing good customer service would have.  I spent 5 hours in chat rooms and on the phone with agents and supervisors.  The issue is still not resolved.  I still don't have the refund I was promised.  Further, why did none of the people involved in these chats or phone calls provide the simple answer the person who responded here did?  The sheer arrogance of the person responding to Revdex.com complaints is proof Microsoft does not care about customer service or they would not have this individual responding to customers.  I am waiting to be contacted by someone at Microsoft to discuss the extremely poor customer service I have received as well to get the refund processed I have been waiting on since last year.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: typical double talk - the download was automatic - I deleted same.
The complaint is in regards to the automatic download.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10. With the information you provided in your claim, we were able to locate your account and a service request for this issue. Our records indicate that you spoke with...

an agent who was able to fix the problem with your printer and possibly your files. If this issue is now resolved, please confirm and we will close this case. Otherwise, please let us know if you are still in need of assistance and we will be happy to help.
Sincerely,
Microsoft Corporation

Hello,
My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.
At Skype, we have...

systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our Users. Therefore, the Skype account was blocked in order to protect the account information from unauthorized access.
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudsters. The necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password. Password change can only be done after successful verification.
The Skype account is currently fully blocked and no-one can access it.
You can recover the account by contacting Skype Customer Service.
I hope this response has addressed your issue.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards
Kaisa
Customer Relations Office
Skype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One sign in issue. Upon review of your recent Service Request with Xbox support, it was found that your replacement controller has been shipped via FedEx and is scheduled for delivery 2-26-16.
Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Microsoft hasn't read my complain and that their answer is not according to my problem. 
My problem is the technical support who brake more my device and asked me to pay for the repair. I don't want to pay for their mistake but I can't contact anyone else and the technical support don't want to talk about it (ref [redacted]). I hope that one day, someone in Microsoft company will do something about it.
 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft purchase.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Again ... I am not making this complaint regarding the SOFTWARE ACTIVATION PROCESS rather to the lack of a consumer relations department.  My concern stems from the 10 phone calls I had to make, the number of system disconnections and the fact that I was left on hold multiple times for more than 45 minutes trying to register a complaint about the automated phone system, the disconnections and the hold time waiting to talk to an individual about these issues.  The focus on the product rather than the service is disheartening and the lack of redress is disturbing.  It felt as if my concerns were inconsequential to the business.  Since any phone number I was able to find fed into the product call center, my take away was that I was less important than a piece of software.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Groove Music.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account issue. After reviewing your complaint and service request (SR[redacted]), it appears one of our Tier 3 account agents has been assisting you and sent their most recent email 9/21. In our agent’s most recent email they have outlined the information they will need to prove your account ownership. The information you have mentioned that you have is not enough to prove ownership. If you have any of the new information our agent has requested, please reply to their email directly with that updated information. Until new information has been provided our agent has closed your case.Microsoft now considers this case closed and will no longer be responding.  Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I contacted support multiple times and was given absolutely no help. Pleas contact me or offer resolution. I will not argue the same case again with another service representative just to be told they can't/won't help me.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controller. We apologize for the misinformation from one of our representatives, however due to Microsoft policy we are unable to fulfill your request for an in-warranty...

replacement. All controllers have a 90 day warranty during which they can be replaced or repaired. At this time, we would be more than happy to assist you with an out of warranty replacement if you wish to do so.
Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing issues.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account ban.  We have reviewed this matter and verified that your son’s account was in violation of our Terms of Use and subsequently banned.  Please understand that...

the Enforcement links below are the only avenue to receive more information regarding your son’s account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your son’s ban, please visit: http://enforcement.xbox.com/ Your feedback has been recorded. No refunds will be offered for gameplay time lost. Microsoft now considers this matter closed and will no longer be responding to any further requests concerning your son’s account ban. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I still have the Windows 10 on my computer which I did not authorize Microsoft to install.  Like I stated in the first letter, Windows 10 has messed up my computer significantly.  I am not justified for asking Micro Soft to get Windows 10 off my computer since I did not authorize the downloading of this worthless program on my computer.  If it worked like Micro Soft claimed, great.  But Windows 10 does not work, it is a piece of junk that is totally making my computer difficult to operate.  Micro Soft, am I asking to much since I did not ask for this program to get it off my computer ASAP.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you to Yogesh B[redacted] from the Global Escalating Services for helping me resolve the errors and virus on my computer. Sincerely, [redacted]

Revdex.com: It is a MIRACLE!! After the complaint my computer started receiving windows updates, the email updated from July and my computer now turns off automatically, and so far for about a week no blue screens, let's see how long it lasts. I believe you access my computer romotely to fix the issues having bought the computer in previously.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory AT THIS time.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am accepting this response because:I appreciate Microsoft's part in that they have recorded my responses (hopefully my actual complaint from two years ago as well); I'm glad for recognition in the least. However, I'm upset that I have asked for a continued conversation with a representative of Microsoft and was rejected (in my opinion, it was wishful thinking that I would get a representative to speak with me). While Microsoft considers this matter closed, and I honestly disagree. Ultimately I accept this response because I don't see much more to come from my efforts, and I should quit while I had their attention at all.Thank you for contacting Microsoft on my behalf.
Sincerely,
[redacted]