Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 3. We apologize that, due to Surface Warranty policies, we are unable to fulfil your request for a replacement as the device's warranty is three months...

expired.  Additionally, Microsoft is unable to consider refunds for products purchased over 30 days prior. 
If you would like to set up a paid, out of warranty exchange, please let us know in your reply and we would be happy to help. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your son’s account ban.  We have reviewed this matter and verified that your son’s account was in violation of our Terms of Use and subsequently banned.  Please understand that...

the Enforcement links below are the only avenue to receive more information regarding your son’s account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your son’s ban, please visit: http://enforcement.xbox.com/ Your feedback has been recorded. No refunds will be offered for gameplay time lost. Microsoft now considers this matter closed and will no longer be responding to any further requests concerning your son’s account ban. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement)    Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We have reviewed your claim and found that the Xbox Listening and Advocacy Team is currently handling your case, and is working with you directly towards resolution. Sincerely,Microsoft...

Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com. Our records indicate that you were most recently in contact with an agent from the Global Escalation Services team on 2/10, who was able to provide a refund for the charge, therefore resolving this issue. If you have any further requests or questions regarding the resolution of this issue, please feel free to reach out to the agent with whom you worked on this case and she will be happy to provide further assistance. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: The customer service rep called me today stating that I never purchased the game and that's why I cannot play it, she stated that she doesn't know how I could possibly being playing that game, she clearly doesn't even know how their own xbox live membership works, which allows you to buy games and own then for free after paying a yearly membership. I expect a call from a supervisor asap to resolve this matter. I am attaching a screenshot of trophies earned last year in October that showed that I owned the game since last year. I should not lose my game just because I tried your free pass a month ago.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. The COPPA verification system is used to prove that the child account you are signing up is your child. Unfortunately, these charges are not refunded as there is no way to refund this charge. All fees...

collected, even the ones that are duplicate, are donated to The National Center for Missing and Exploited Children. Due to this information, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your delivery. We appreciate the time you have taken to provide your honest feedback regarding the delivery of your Xbox bundle, and apologize that it was unsatisfactory....

With the information you provided in your claim, we were able to locate your account and a service request number for this issue. Our records indicate that you have received your package and spoke with an agent on 6/30 who provided you with a promo code as compensation for the difficulties you experienced. For that reason, we consider this case resolved.
If you are still experiencing issues or have any further requests, please visit support.microsoft.com.
Your comments have been recorded and we appreciate your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail access issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible.  Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft account issue. After reviewing your complaint and service request (SR[redacted]), it appears one of our Tier 3 account agents has been assisting you and sent their most recent email 9/21. In our agent’s most recent email they have outlined the information they will need to prove your account ownership. The information you have mentioned that you have is not enough to prove ownership. If you have any of the new information our agent has requested, please reply to their email directly with that updated information. Until new information has been provided our agent has closed your case.Microsoft now considers this case closed and will no longer be responding.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  the person who wrote this obviously did no research on this case.  Further, they did not find it necessary to contact me as anyone actually interested in providing good customer service would have.  I spent 5 hours in chat rooms and on the phone with agents and supervisors.  The issue is still not resolved.  I still don't have the refund I was promised.  Further, why did none of the people involved in these chats or phone calls provide the simple answer the person who responded here did?  The sheer arrogance of the person responding to Revdex.com complaints is proof Microsoft does not care about customer service or they would not have this individual responding to customers.  I am waiting to be contacted by someone at Microsoft to discuss the extremely poor customer service I have received as well to get the refund processed I have been waiting on since last year.Sincerely,[redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  As we stated previously, the Enforcement link below is the ONLY avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
The statements made by Microsoft are false. They did NOT make MANY attempts to contact me. I received ONE voicemail from them which was odd as my phone never rang when they called. Nonetheless, I responded to the accompanying e-mail that they sent after their call. I mentioned in the email sent by Bedanta B[redacted], the Support Escalation Engineer, that he never left any contact information so that email was my only way of responding to him. I also called Microsoft back and asked to speak to him. Once again, a hard-headed agent did NOT comply, but he offered to help. Therefore, I provided the agent with the tick number. He attempted to assist me but was unable to solve the issue. All of this was explained in the email so I'm not sure why they're trying t make it sound as if I am not reachable or am not communicating. Revdex.com, please close the case and note that the issue remains unresolved/I am dissatisfied. I will manage the issue for now but going forward I will be switching to a non-Microsoft computer.
Sincerely,[redacted]

Complaint:...

[redacted]
I am rejecting this response because:On day 1,  I had provided the receipt id.  I had described everything carefully and clearly in the original messages.And I got message from Microsoft asking about the very basic information.  They were not helping.And still they don't fulfill the warranty liability.  My request is either 1) Have current device repaired with data integrity maintained; Or 2) have files recovered (a reasonable data recovery fee is acceptable) and a new device exchanged."Warranty is not honored. I purchased the device, used it for total 6 hour with care and "respect", and it failed completely. Not only I need to pay for data recovery service, but also I will lose the device's $700 warranty value. My Surface Pro 4 was bought June, 2017. After ten days usage (totally 5 hour), it couldn't power up. With ABSOLUTELY NO damage from outside, this surface pro just failed completely. I've been to Microsoft Store in valley fair, and another store in Stanford. The conclusion from store specialist and manager was "very likely the firmware problem, it happens. And it can not be repaired since screen doesn't light up." Because of the important files saved in the device, I chose to have data recovery service from Microsoft Store for $50. But I was told, in that case, they won't honor the warranty because the device would be broken. In other words, when they break the device in order to recover data, they blame customer for breaking it and cancel warranty. I can hardly think that's reasonable, I just need data recovery service, and whether they need to break anything has nothing to do with me. The fact that they need to do certain things to recover the data is totally a matter of the quality of Microsoft's manufacture and repairing skill. I, as a customer, should not be held accountable for anything they do, by any means. I asked about the reason politely, and the answer was even more frustrating. I was told, after returned, the malfunction device still has re-sell value after being repaired. In other words, Microsoft's logic is, if they can't resell the malfunction device they would hold customer accountable for company "loss". No wander why my "new" Surface Pro 4 failed completely within 5 hour usage. Microsoft Store (Valley Fair, San Jose) claims Microsoft definitely has no way to recover data. Microsoft Store (Stanford) gave me options of file recovery, I appreciate that they've tried to help
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

There is no service request. You guys know what you are doing. Pushing updates under the guise of  critical updates and forcing users to upgrade to Windows 10.
I paid fully for Windows 7 Pro version and Microsoft is trying to take it away by malicious means.
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your experience with customer support.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 8.1.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I am accepting this response because:I appreciate Microsoft's part in that they have recorded my responses (hopefully my actual complaint from two years ago as well); I'm glad for recognition in the least. However, I'm upset that I have asked for a continued conversation with a representative of Microsoft and was rejected (in my opinion, it was wishful thinking that I would get a representative to speak with me). While Microsoft considers this matter closed, and I honestly disagree. Ultimately I accept this response because I don't see much more to come from my efforts, and I should quit while I had their attention at all.Thank you for contacting Microsoft on my behalf.
Sincerely,
[redacted]