Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox purchases. Unfortunately, after reviewing your service request number and conversation history with our customer service agent, our agent is correct in stating you will need to...

dispute these charges with your financial institution. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your delivery. We appreciate the time you have taken to provide your honest feedback regarding the delivery of your Xbox bundle, and apologize that it was unsatisfactory....

With the information you provided in your claim, we were able to locate your account and a service request number for this issue. Our records indicate that you have received your package and spoke with an agent on 6/30 who provided you with a promo code as compensation for the difficulties you experienced. For that reason, we consider this case resolved.
If you are still experiencing issues or have any further requests, please visit support.microsoft.com.
Your comments have been recorded and we appreciate your continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. This listing is for issues with Xbox services or hardware. This issue that you have reported should be handled through Microsoft Support. Please visit http://support.microsoft.com for assistance....

Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: they just continue sending the same response without ever attempting to resolve the issue. Why does the Revdex.com accept this behavior? It only serves to undermine your credibility. 
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your experience with customer support.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue.  The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com. Our records indicate that you were most recently in contact with an agent from the Global Escalation Services team on 2/10, who was able to provide a refund for the charge, therefore resolving this issue. If you have any further requests or questions regarding the resolution of this issue, please feel free to reach out to the agent with whom you worked on this case and she will be happy to provide further assistance. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding product pricing concerns.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about price matching, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint:...

[redacted]
I am rejecting this response because:On day 1,  I had provided the receipt id.  I had described everything carefully and clearly in the original messages.And I got message from Microsoft asking about the very basic information.  They were not helping.And still they don't fulfill the warranty liability.  My request is either 1) Have current device repaired with data integrity maintained; Or 2) have files recovered (a reasonable data recovery fee is acceptable) and a new device exchanged."Warranty is not honored. I purchased the device, used it for total 6 hour with care and "respect", and it failed completely. Not only I need to pay for data recovery service, but also I will lose the device's $700 warranty value. My Surface Pro 4 was bought June, 2017. After ten days usage (totally 5 hour), it couldn't power up. With ABSOLUTELY NO damage from outside, this surface pro just failed completely. I've been to Microsoft Store in valley fair, and another store in Stanford. The conclusion from store specialist and manager was "very likely the firmware problem, it happens. And it can not be repaired since screen doesn't light up." Because of the important files saved in the device, I chose to have data recovery service from Microsoft Store for $50. But I was told, in that case, they won't honor the warranty because the device would be broken. In other words, when they break the device in order to recover data, they blame customer for breaking it and cancel warranty. I can hardly think that's reasonable, I just need data recovery service, and whether they need to break anything has nothing to do with me. The fact that they need to do certain things to recover the data is totally a matter of the quality of Microsoft's manufacture and repairing skill. I, as a customer, should not be held accountable for anything they do, by any means. I asked about the reason politely, and the answer was even more frustrating. I was told, after returned, the malfunction device still has re-sell value after being repaired. In other words, Microsoft's logic is, if they can't resell the malfunction device they would hold customer accountable for company "loss". No wander why my "new" Surface Pro 4 failed completely within 5 hour usage. Microsoft Store (Valley Fair, San Jose) claims Microsoft definitely has no way to recover data. Microsoft Store (Stanford) gave me options of file recovery, I appreciate that they've tried to help
Sincerely,
[redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live billing issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,Microsoft Corporation

Hello,
My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.
The email address...

provided is linked to one Skype account and there are no purchase or Skype Credit on the account.
Please make sure to sign into the right Skype account.
Please kindly provide me with the Skype name you experience issues with and I will gladly look into this for you.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
 
Kaisa
Customer Relations Office
Skype

Complaint: [redacted]I am rejecting this response because:i ended up not buying the product due to microsoft's failure to honor the advertised price and respond to my requet for helpSincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Kinect.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for responding regarding an issue with [redacted].  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:The fact that the suspension has been lifted has no bearing on this case. The suspension lasted for a week (which was paid for) and I have yet to receive a reasonable explanation as to the reason for the suspension. Why are you people so evasive and secretive? What are you trying to hide? You claim you conducted a thorough investigation. I simply want to know SPECIFICALLY what my son did to cheat, when he was supposed to have cheated, and evidence to support your allegations. Surely you are literate enough to fulfill this simple request.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I did not include the Service Request numbers in my original complaint. So as per the company's response, here they are, chronologically: SR#[redacted], SR#[redacted], and SR#[redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
The statements made by Microsoft are false. They did NOT make MANY attempts to contact me. I received ONE voicemail from them which was odd as my phone never rang when they called. Nonetheless, I responded to the accompanying e-mail that they sent after their call. I mentioned in the email sent by Bedanta B[redacted], the Support Escalation Engineer, that he never left any contact information so that email was my only way of responding to him. I also called Microsoft back and asked to speak to him. Once again, a hard-headed agent did NOT comply, but he offered to help. Therefore, I provided the agent with the tick number. He attempted to assist me but was unable to solve the issue. All of this was explained in the email so I'm not sure why they're trying t make it sound as if I am not reachable or am not communicating. Revdex.com, please close the case and note that the issue remains unresolved/I am dissatisfied. I will manage the issue for now but going forward I will be switching to a non-Microsoft computer.
Sincerely,[redacted]