Microsoft

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding billing issues.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding product pricing concerns.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about price matching, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello,Thank youfor your reply.Upon checkingour records I can see that the last successful call to the Skype Number wasmade and answered on May 07, 2015. I’m happy to provide the full call historyfile for reference.Beforeasking to confirm the purchase, all Skype users need to accept and agree to theSkype Terms of Use: http://www.skype.com/en/legal/tou9.4 Recurring Payments. Where you purchase Productson a subscription basis (monthly, every 3 months or annually (as applicable)),you acknowledge and agree that this is a recurring payment and payments shallbe made to Skype by the method you have chosen at the recurring intervalschosen by you, until the subscription for that Product is terminated by you orby Skype.10.1 When you purchase Paid-For-Products directly from Skype you willbe entitled to a cancellation period of fifteen (15) days (a “Cooling-OffPeriod”) unless you have made use of the Paid-For-Products in any way, inwhich case the Cooling-Off Period will be extinguished and your purchase cannotbe cancelled or refunded.10.2 Outside of the Cooling-Off Period, only subscriptions arerefundable unless used or expired.10.3 Expenditure of Skype Credit, allocation of a Skype Number, oruse of any aspect of a subscription amounts to “use” of a Paid-For-Product. Youhereby expressly agree that Skype Numbers may be allocated before the end ofthe Cooling-Off Period and become non-refundable upon allocation.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue logging in to your PC. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10. With the information you provided in your claim, we were able to locate your account and a service request for this issue. Our records indicate that you spoke with...

an agent who was able to fix the problem with your printer and possibly your files. If this issue is now resolved, please confirm and we will close this case. Otherwise, please let us know if you are still in need of assistance and we will be happy to help.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:Again ... I am not making this complaint regarding the SOFTWARE ACTIVATION PROCESS rather to the lack of a consumer relations department.  My concern stems from the 10 phone calls I had to make, the number of system disconnections and the fact that I was left on hold multiple times for more than 45 minutes trying to register a complaint about the automated phone system, the disconnections and the hold time waiting to talk to an individual about these issues.  The focus on the product rather than the service is disheartening and the lack of redress is disturbing.  It felt as if my concerns were inconsequential to the business.  Since any phone number I was able to find fed into the product call center, my take away was that I was less important than a piece of software.
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. It appears one of our global escalation agents received your email concerning the invalid number and has sent you an email today (8/24), confirming that they will try and contact you again earlier in the day tomorrow. If there is a time that works best for you or a number that would be better to reach you at, please respond to our agent’s most recent email. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I feel that responses are weeks apart just to show resolution in this system.  There have still been no acceptable resolutions given as they have no tried to pull a bait and switch after I grudgingly agreed to send in the item.  The issue is that I lose not only the item but ability to use my system for weeks.  The switch is now they are saying they want to service the product which is unacceptable,  this was filled 3 weeks after the product came to market, it broke that quick, and the company has been so slow to communicate we are now 2 months since I reported the product failure.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I still have the Windows 10 on my computer which I did not authorize Microsoft to install.  Like I stated in the first letter, Windows 10 has messed up my computer significantly.  I am not justified for asking Micro Soft to get Windows 10 off my computer since I did not authorize the downloading of this worthless program on my computer.  If it worked like Micro Soft claimed, great.  But Windows 10 does not work, it is a piece of junk that is totally making my computer difficult to operate.  Micro Soft, am I asking to much since I did not ask for this program to get it off my computer ASAP.Sincerely,[redacted]

Hello [redacted]
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: Microsoft hasn't read my complain and that their answer is not according to my problem. 
My problem is the technical support who brake more my device and asked me to pay for the repair. I don't want to pay for their mistake but I can't contact anyone else and the technical support don't want to talk about it (ref [redacted]). I hope that one day, someone in Microsoft company will do something about it.
 
Sincerely,[redacted]

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live billing issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269).  Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team is now handling your case, and will work with you directly towards resolution. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft purchase.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. 
 
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
At this point nothing was ever resolved. The system still does not work properly, I gave up calling Microsoft because after several attempts and being told over and over they would replace it only to "transfer me to the department that handles the returns and then informed they could not do anything for me.
As far as my complaint, I still stand by my original comments, I still wish for Microsoft to honor their reps repeated offer to refund/replace the system with a new one of my choosing from their Microsoft Store.
 
I just received a response back from Microsoft via the Revdex.com and was told to respond back with the Complaint ID and they would look into the matter further.Sincerely,[redacted]