Microsoft

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  As we stated previously, the Enforcement link below is the ONLY avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your tablet. We were unable to find your device's warranty information in our system, however, if the item was purchased in December of 2013, your two year warranty has in fact expired, and this explains why you have been asked to pay for support. At this time, it has been 9 months since expiration, and we are unable to make an exception from Microsoft's warranty terms.
We understand this may not be the answer you were hoping for, however we are bound by Microsoft policy. If you would like to create a paid exchange order, please visit support.microsoft.com or call 1-800-642-7676 and a representative will be happy to assist you.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your recurring payment issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I feel that responses are weeks apart just to show resolution in this system.  There have still been no acceptable resolutions given as they have no tried to pull a bait and switch after I grudgingly agreed to send in the item.  The issue is that I lose not only the item but ability to use my system for weeks.  The switch is now they are saying they want to service the product which is unacceptable,  this was filled 3 weeks after the product came to market, it broke that quick, and the company has been so slow to communicate we are now 2 months since I reported the product failure.
Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We have reviewed your claim and found that the Xbox Listening and Advocacy Team is currently handling your case, and is working with you directly towards resolution. Sincerely,Microsoft...

Corporation

Dear [redacted],
 
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. 
 
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Hotmail access issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible.  Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 8.1.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello,Thank youfor your reply.Upon checkingour records I can see that the last successful call to the Skype Number wasmade and answered on May 07, 2015. I’m happy to provide the full call historyfile for reference.Beforeasking to confirm the purchase, all Skype users need to accept and agree to theSkype Terms of Use: http://www.skype.com/en/legal/tou9.4 Recurring Payments. Where you purchase Productson a subscription basis (monthly, every 3 months or annually (as applicable)),you acknowledge and agree that this is a recurring payment and payments shallbe made to Skype by the method you have chosen at the recurring intervalschosen by you, until the subscription for that Product is terminated by you orby Skype.10.1 When you purchase Paid-For-Products directly from Skype you willbe entitled to a cancellation period of fifteen (15) days (a “Cooling-OffPeriod”) unless you have made use of the Paid-For-Products in any way, inwhich case the Cooling-Off Period will be extinguished and your purchase cannotbe cancelled or refunded.10.2 Outside of the Cooling-Off Period, only subscriptions arerefundable unless used or expired.10.3 Expenditure of Skype Credit, allocation of a Skype Number, oruse of any aspect of a subscription amounts to “use” of a Paid-For-Product. Youhereby expressly agree that Skype Numbers may be allocated before the end ofthe Cooling-Off Period and become non-refundable upon allocation.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue. We apologize for mislabeling your issue in our initial response. Rest assured your case has been forwarded to the correct Xbox team and you will be contacted after they review your case. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your custom Xbox controller order.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/10) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response, because promptly after I filed to claim, Xbox contacted me to correct the problem. I mentioned to message that I sent to the Revdex.com, and the agent said that he was aware that I had contacted them. However, in the interest of not wanting to give Microsoft a reason to arbitrarily dismiss my situation, my Service Request Number is XXXXXXXXXX. I've never had such atrocious customer services, with any company, ever in my life.
Final Business Response /* (4000, 9, 2014/12/02) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. The Xbox Listening and Advocacy Team has reached out to you and resolved your console issues. Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We appreciate the additional information provided in your reply. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As one of the agents you were in contact with explained, due to Microsoft policy the promises made by another agent regarding compensation for this issue cannot be honored.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 update.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Hello [redacted]
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
 
At this point nothing was ever resolved. The system still does not work properly, I gave up calling Microsoft because after several attempts and being told over and over they would replace it only to "transfer me to the department that handles the returns and then informed they could not do anything for me.
As far as my complaint, I still stand by my original comments, I still wish for Microsoft to honor their reps repeated offer to refund/replace the system with a new one of my choosing from their Microsoft Store.
 
I just received a response back from Microsoft via the Revdex.com and was told to respond back with the Complaint ID and they would look into the matter further.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Pro 3. We apologize that, due to Surface Warranty policies, we are unable to fulfil your request for a replacement as the device's warranty is three months...

expired.  Additionally, Microsoft is unable to consider refunds for products purchased over 30 days prior. 
If you would like to set up a paid, out of warranty exchange, please let us know in your reply and we would be happy to help. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:First of all I doubt you actually checked wth the enforcement team second I would really like to know which code I violeated because I have read the code of conduct over and over, but not once did I read that if you have other people's accounts on your Xbox and they get com banned on their than my console should be banned or suspended for there actions. So I honestly don't know why my console got banned because I personally haven't sent a msg since around February to April since Xbox suspended my profile then elongated that suspension when I made a case review and they didn't like what I had to say plus they didn't tell me or email me that they added the suspension. It didn't even show up on theenforcement page, So I have been waiting for my account to be unbanned yet apparently in that time I violated a code of conduct having to do wth messages. How does that make any sense the only people that have sent msg are people who I am friends wth personally but they have their  own Xbox, they got com banned using their own Xbox but since those accounts are related to my Xbox you banned me and that's just not right
Sincerely,
[redacted]