Microsoft

Complaint: [redacted]I am rejecting this response because: it has been over 6 months and did not address my issue, which was being billed for a services that I cancelled.
I was able to get a refund through my credit card, however, I had to spend a considerable amount of time to get this resolved. 
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox. We appreciate the additional information provided in your reply. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. As one of the agents you were in contact with explained, due to Microsoft policy the promises made by another agent regarding compensation for this issue cannot be honored.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your console issue.  The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 update.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Groove Music.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. This listing is for issues with Xbox services or hardware. This issue that you have reported should be handled through Microsoft Support. Please visit http://support.microsoft.com for assistance....

Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Kinect.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue. We apologize for mislabeling your issue in our initial response. Rest assured your case has been forwarded to the correct Xbox team and you will be contacted after they review your case. Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:First of all I doubt you actually checked wth the enforcement team second I would really like to know which code I violeated because I have read the code of conduct over and over, but not once did I read that if you have other people's accounts on your Xbox and they get com banned on their than my console should be banned or suspended for there actions. So I honestly don't know why my console got banned because I personally haven't sent a msg since around February to April since Xbox suspended my profile then elongated that suspension when I made a case review and they didn't like what I had to say plus they didn't tell me or email me that they added the suspension. It didn't even show up on theenforcement page, So I have been waiting for my account to be unbanned yet apparently in that time I violated a code of conduct having to do wth messages. How does that make any sense the only people that have sent msg are people who I am friends wth personally but they have their  own Xbox, they got com banned using their own Xbox but since those accounts are related to my Xbox you banned me and that's just not right
Sincerely,
[redacted]

Dear [redacted],
Thank you for responding regarding an issue with [redacted].  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/10) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response, because promptly after I filed to claim, Xbox contacted me to correct the problem. I mentioned to message that I sent to the Revdex.com, and the agent said that he was aware that I had contacted them. However, in the interest of not wanting to give Microsoft a reason to arbitrarily dismiss my situation, my Service Request Number is XXXXXXXXXX. I've never had such atrocious customer services, with any company, ever in my life.
Final Business Response /* (4000, 9, 2014/12/02) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. The Xbox Listening and Advocacy Team has reached out to you and resolved your console issues. Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox purchases. Unfortunately, after reviewing your service request number and conversation history with our customer service agent, our agent is correct in stating you will need to...

dispute these charges with your financial institution. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g: “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:i ended up not buying the product due to microsoft's failure to honor the advertised price and respond to my requet for helpSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controller. We apologize for the misinformation from one of our representatives, however due to Microsoft policy we are unable to fulfill your request for an in-warranty...

replacement. All controllers have a 90 day warranty during which they can be replaced or repaired. At this time, we would be more than happy to assist you with an out of warranty replacement if you wish to do so.
Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you to Yogesh B[redacted] from the Global Escalating Services for helping me resolve the errors and virus on my computer. Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One sign in issue. Upon review of your recent Service Request with Xbox support, it was found that your replacement controller has been shipped via FedEx and is scheduled for delivery 2-26-16.
Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: they just continue sending the same response without ever attempting to resolve the issue. Why does the Revdex.com accept this behavior? It only serves to undermine your credibility. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I contacted support multiple times and was given absolutely no help. Pleas contact me or offer resolution. I will not argue the same case again with another service representative just to be told they can't/won't help me.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:The fact that the suspension has been lifted has no bearing on this case. The suspension lasted for a week (which was paid for) and I have yet to receive a reasonable explanation as to the reason for the suspension. Why are you people so evasive and secretive? What are you trying to hide? You claim you conducted a thorough investigation. I simply want to know SPECIFICALLY what my son did to cheat, when he was supposed to have cheated, and evidence to support your allegations. Surely you are literate enough to fulfill this simple request.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I did not include the Service Request numbers in my original complaint. So as per the company's response, here they are, chronologically: SR#[redacted], SR#[redacted], and SR#[redacted]Sincerely,[redacted]