Microsoft

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your service request number and conversation history with our customer service agent, our agent is correct in stating we will not be able to issue a refund for your phone bill. As explained in our agent’s email, sent 7/20, the number you called is toll free, hence there should be no charge for calling it. Please check with your telephone service provider’s policies regarding this matter to dispute the charges. If you are having any other issues we may be able to address, please visit support.microsoft.com. Microsoft now considers this cased closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue. Our records indicate that you received your Surface and charger separately, and an order was placed for shipment of a stylus. If you have not yet received the pen, it will arrive soon.
We appreciate your time and continued support...

of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: not just my account was banned and no proof was shown at all. My consoles where banned with out a reasoning or proof as well resulting in almost $2,000 lost by this because I have had to buy 3 xbox ones. My console should be unbanned if no reasons or proof is shown or I should be reimbursed seeing how you guys say a console banned can not be undone. If I cant get a response we can handle it through the dispute and or arbitration form. You guys don't even acknowledge what I've presented to you. Just a copy and paste statement my 3 xbox one consoles where bannedSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your missing disc issue.  The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. The Global Escalation Services team will investigate this issue and contact you directly to work toward a resolution.Sincerely, Microsoft...

Corporation

Initial Business Response /* (1000, 5, 2014/12/10) */
Dear Ms [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
I have checked our records and found the unauthorized transactions. I have issued a refund for all three orders including the 10.00 USD order for Skype Credit made on October 01, 2014. The funds will be returned to your credit card account.
Upon checking our records we can see that your Skype account was accessed by a third party who misused the account to make fraudulent transaction.
This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password.
Choosing a secure password to access your Skype account is crucial. Hackers use lists of common passwords to access accounts (not only on Skype but across all websites). It is therefore critical that you use a strong, unique password.
I strongly recommend you to change your Skype password regularly to make sure that you have a secure account.
Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or not. Avoid this by following these tips:
Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you know. When in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight.
I'm also happy to assist you in case you still wish to permanently close your Skype account. In order to this, please kindly confirm the Skype name you wish to delete.
I hope this response has been helpful.
Again, we apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:The facts around these charges have never changed nor has Microsoft's convenient policy around billing for these charges.  I never authorized nor did I approve of the 77 charges that my son made without my approval over a 3 week period.  It is that simple.  I do not consider the self-serving policy of Microsoft to be the issue at hand as they are clearly made with the best interest of Microsoft in mind and not the consumer.  This matter is not closed as the $ 1,000.00 that Microsoft billed to my credit card were never authorized by me.  It is fraudulent billing practices and I am surprised that Microsoft has not handled this issue with the customer and the facts taken into consideration.                   Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft support.  We have created a service request for this issue, logged under the service request number 1348886330.  Please use this for reference to your...

case. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your MSA.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business, Microsoft Corporation, in reference to complaint ID [redacted]. I find that I require further communication with Microsoft Corporation to approach a resolution that satisfies me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I had someone from Microsoft call last night and he took care of the issue---It has been resolved.THANK-YOU.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and look forward to receive a satisfactory resolution.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for responding regarding an issue with your Microsoft product. We have reviewed your situation and while we understand your frustrations, we have offered an option for resolution that you have rejected. If we cannot meet your request, we consider this matter closed.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Groove music issue. After reviewing your service request number, and checking your account history, it appears one of our agents with our Microsoft Billing Team sent you an email on, (8/11), with an update that states they will be able to provide you a token for 4 months of free Groove music. They are still currently waiting to receive the token so they may send it to you. Please respond to their email if you have any further questions during this process. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchases.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
When I contacted the phone they provided in their response, I was told by TAV that that was a "General number for billing problems and they do not handle SKYPE BILLING PROBLEMS. He said SKYPE part of the business does NOT have a telephone number consumers can call provided me the following links:
 
https://go.skype.com/help.get.more
www.support.skype.com (which is the one that worked on my computer).
 
I asked if he could walk me through it and he said no and no Manager to assist when I asked for one. He gave me Case # [redacted] as record of my conversation with him today.
 
I filed a complaint via the link. When I tried to PRINT a copy before sending, printed document does not show everything you have to fill in (convenient for them).  I wanted to provide complete copy to you as proof.
 
If you try to use other links they provide, it just takes you in a circle from one link to another of the 6 links listed.
 
On the COPY that I tried to SAVE to my desktop before submitting, when I try to open it is goes to web and does not actually allow me to even view what I had done before sending. Please notice address line which shows where I saved the document.
---
Sincerely,[redacted]