Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Customer Advocacy Team has thoroughly investigated this issue and found that your Credit Card was removed from the account in question and all refunds have been provided. Microsoft considers...

this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox purchase.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays. 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues replacing your headset.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding some unauthorized charges. We would like to investigate your issue further but were unable to locate a Service Request Number...

within your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Microsoft does not answer their phone. It feels like once they find out you want your money back, they drop the call. Very disturbing. I've tried numerous times. I don't have my kids account to go online to do anything so am stuck. Someone can call me at XXX-XXX-XXXX or email me at [redacted]@ir2.com
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2015/01/13) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. We would like to investigate your claim further, but need some additional information to continue. When your kids' Xbox account was created, did you give them their own account, or did you create a parent account to manage their access? If you can please ask your kids what their gamertag is, we can do some account research to determine where the charges are coming from.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I understand Microsoft is not obligated to do anything, just as I was not obligated to try Bing. For the sake of continuing to think of Microsoft as an ethical company, I requested an explanation to a simple issue. However, regardless of whether an explanation is provided or not, I also want to be able to redeem the rewards I earned. I allowed those points to accumulate with the confidence that I would be able to redeem them all at a later date, but they were suddenly gone when the account was unfairly closed.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: not just my account was banned and no proof was shown at all. My consoles where banned with out a reasoning or proof as well resulting in almost $2,000 lost by this because I have had to buy 3 xbox ones. My console should be unbanned if no reasons or proof is shown or I should be reimbursed seeing how you guys say a console banned can not be undone. If I cant get a response we can handle it through the dispute and or arbitration form. You guys don't even acknowledge what I've presented to you. Just a copy and paste statement my 3 xbox one consoles where bannedSincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft support.  We have created a service request for this issue, logged under the service request number 1348886330.  Please use this for reference to your...

case. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding this issue. Our records indicate that you received your Surface and charger separately, and an order was placed for shipment of a stylus. If you have not yet received the pen, it will arrive soon.
We appreciate your time and continued support...

of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for responding regarding an issue with your Microsoft product. We have reviewed your situation and while we understand your frustrations, we have offered an option for resolution that you have rejected. If we cannot meet your request, we consider this matter closed.
We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business, Microsoft Corporation, in reference to complaint ID [redacted]. I find that I require further communication with Microsoft Corporation to approach a resolution that satisfies me.
Sincerely,
[redacted]

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
When I contacted the phone they provided in their response, I was told by TAV that that was a "General number for billing problems and they do not handle SKYPE BILLING PROBLEMS. He said SKYPE part of the business does NOT have a telephone number consumers can call provided me the following links:
 
https://go.skype.com/help.get.more
www.support.skype.com (which is the one that worked on my computer).
 
I asked if he could walk me through it and he said no and no Manager to assist when I asked for one. He gave me Case # [redacted] as record of my conversation with him today.
 
I filed a complaint via the link. When I tried to PRINT a copy before sending, printed document does not show everything you have to fill in (convenient for them).  I wanted to provide complete copy to you as proof.
 
If you try to use other links they provide, it just takes you in a circle from one link to another of the 6 links listed.
 
On the COPY that I tried to SAVE to my desktop before submitting, when I try to open it is goes to web and does not actually allow me to even view what I had done before sending. Please notice address line which shows where I saved the document.
---
Sincerely,[redacted]

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.I have checked our...

records and can see that the latest Skype Number order was charge back. When we receive a charge back request from a financial institution, the Skype account is blocked for security reasons.I have unblocked the Skype account and you can use the paid services again.I  hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: [redacted]
I am rejecting this response because: they are not listening, the reporting functionality is being exploited and they don't want to hear me out. More and more innocent consumers are being robbed especially young kids and Microsoft is not willing to cooperate. They tell us to follow the policy and code of conduct but how when that is being manipulated, are they really rules anymore when they can be exploited? The enforcement team is outdated and needs to be updated. If I can not reach the mangers of the enforcement team I will have no choice but to take legal action, the code of conduct is not enough to save Microsoft especially when I have proof of how easy it is to be manipulated and get innocent consumers banned. 
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/.    Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft CorporationComplaint Response Date bumped because: Holiday

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Lumia phone.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation