Microsoft

Complaint: [redacted]
I am rejecting this response because: The customer service rep called me today stating that I never purchased the game and that's why I cannot play it, she stated that she doesn't know how I could possibly being playing that game, she clearly doesn't even know how their own xbox live membership works, which allows you to buy games and own then for free after paying a yearly membership. I expect a call from a supervisor asap to resolve this matter. I am attaching a screenshot of trophies earned last year in October that showed that I owned the game since last year. I should not lose my game just because I tried your free pass a month ago.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. The COPPA verification system is used to prove that the child account you are signing up is your child. Unfortunately, these charges are not refunded as there is no way to refund this charge. All fees...

collected, even the ones that are duplicate, are donated to The National Center for Missing and Exploited Children. Due to this information, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I am still unable to use Office 2007. This is due to their updates. All of my expense sheets are no longer available. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. It appears one of our global escalation agents received your email concerning the invalid number and has sent you an email today (8/24), confirming that they will try and contact you again earlier in the day tomorrow. If there is a time that works best for you or a number that would be better to reach you at, please respond to our agent’s most recent email. Sincerely, Microsoft Corporation

Hello [redacted],
We apologize for the delay in responding to your Revdex.com complaint and hope that you will remain a valued customer.  We were reaching out to verify whether or not you are still experiencing the issue you described with Windows.  If you are still experiencing an issue, please reply with your most recent service request number. 
For any future issues, please visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Hello [redacted],
 
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
 
If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642-7676.
 
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: it has been over 6 months and did not address my issue, which was being billed for a services that I cancelled.
I was able to get a refund through my credit card, however, I had to spend a considerable amount of time to get this resolved. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because I took you a year to respond!!!!   Which confirms what we thought about your products and Microsoft.   We fixed the problem on our own.   We sold them and bought an HP.  Problem solved by not buying or owning a Microsoft laptop or tablet.   See how quickly I resolved this?  Sincerely,[redacted]

Hello,My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.I have checked our...

records and can see that the latest Skype Number order was charge back. When we receive a charge back request from a financial institution, the Skype account is blocked for security reasons.I have unblocked the Skype account and you can use the paid services again.I  hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue activating Windows 10.  We were able to create a new case for you, and the Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Lumia phone.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: microsoft owes me a full refund for continuously changing their policy for game play/online services, after my purchases that effect me by charging me more money!!! I am pretty sure when you buy ca lotto ticket, this wouldnt be ok to change rules later.. Same with any other game you PAY$$  for. Also microsoft is forcing me to PaY $$$$ to play with others For online multiplayer when we have our own internet and private servers. Microsoft doesnt not give the option to not use "THEIR ONLINE SERVICE". Micrsoft doesnt give the option for yor own private online service  so we(gamers) are forced to pay $$$$$ to support xbox live and their servers we dont need! Or this support their policy that never stops changing on us gamers. They are force charging us into service we dont need to play or us all features of console!!!Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/12/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensions. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 9, 2015/01/14) */
I have called upon my first suspension, and was told "we cannot do anything you must contact the enforcement team" the email to this account [redacted] is [redacted]@gmail.com
Final Business Response /* (4000, 11, 2015/01/15) */
Dear [redacted],
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live accounts. Your Gamertags were found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and temporarily banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertags and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: again you didn't read my messages. I was asking since you stole my free name. I deserve a new free gamertag. Seeing as the one you gave me is offensive. That is if you want to keep me as a customer. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: 12653117
I am rejecting this response because:For this complaint, I have repeatedly contacted Microsoftstore customer service.customer service let me wait for their reply every time.They have never provided a service request number  and never contacted me for answers untill now. The Microsoftstore was trying to shirk the responsibility for the accident. so I made a complaint to Revdex.com.  Now I can only provide the order number.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com.  The Customer Advocacy Team has thoroughly investigated this issue and found that your Credit Card was removed from the account in question and all refunds have been provided. Microsoft considers...

this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia 950 issue. After reviewing your complaint, it is apparent your Lumia 950 is not within its 12 month warranty. If you would like to try and have your Lumia 950 serviced, please...

visit the following site to explore your out-of-warranty service options: (support.b2x.com) We will not be able to provide a refund as outlined by the Microsoft Services Agreement. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and the Manufacturer’s Limited Warranty Section 2, part (i); Section 3, part 5: “No refunds will be given for any charges more than 90 days old…We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement)    “Warranty: Twelve (12) months for the main device.” “If this Warranty does not cover your Product or the issue based on which it requires service, Manufacturer reserves the right to charge for the repair or replacement of your Product, as well as a handling fee.” (https://support.microsoft.com/en-us/help/10811/lumia-manufacturers-limited-warr...⇄ Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We have checked for an update on your case, and our records indicate you recently spoke with Devanshu, who made a final offer of $450 as compensation for this issue, which you have accepted. We hope this resolution finds you well. As the agent explained, he has placed a request for a prepaid visa card of the accepted amount, and the delivery is expected to be around 20-25 days.
Please let us know if there is anything else we can assist you with. At this time, Microsoft will be closing this case as resolved. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation