Microsoft

Complaint: [redacted]I am rejecting this response because: typical double talk - the download was automatic - I deleted same.
The complaint is in regards to the automatic download.Sincerely,[redacted]

Hello,
My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.
At Skype, we have...

systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our Users. Therefore, the Skype account was blocked in order to protect the account information from unauthorized access.
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudsters. The necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password. Password change can only be done after successful verification.
The Skype account is currently fully blocked and no-one can access it.
You can recover the account by contacting Skype Customer Service.
I hope this response has addressed your issue.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards
Kaisa
Customer Relations Office
Skype

Hello,
My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint via Revdex.com saying that you have experienced issues with Skype. I’m very sorry to read that and I will gladly assist you further.
The email address...

provided is linked to one Skype account and there are no purchase or Skype Credit on the account.
Please make sure to sign into the right Skype account.
Please kindly provide me with the Skype name you experience issues with and I will gladly look into this for you.
We apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
 
Kaisa
Customer Relations Office
Skype

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your recurring payment issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Hello [redacted],
We apologize for the delay in responding to your Revdex.com complaint and hope that you will remain a valued customer.  We were reaching out to verify whether or not you are still experiencing the issue you described with Windows.  If you are still experiencing an issue, please reply with your most recent service request number. 
For any future issues, please visit support.microsoft.com or call 1-800-642-7676.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your tablet. We were unable to find your device's warranty information in our system, however, if the item was purchased in December of 2013, your two year warranty has in fact expired, and this explains why you have been asked to pay for support. At this time, it has been 9 months since expiration, and we are unable to make an exception from Microsoft's warranty terms.
We understand this may not be the answer you were hoping for, however we are bound by Microsoft policy. If you would like to create a paid exchange order, please visit support.microsoft.com or call 1-800-642-7676 and a representative will be happy to assist you.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because I took you a year to respond!!!!   Which confirms what we thought about your products and Microsoft.   We fixed the problem on our own.   We sold them and bought an HP.  Problem solved by not buying or owning a Microsoft laptop or tablet.   See how quickly I resolved this?  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I am still unable to use Office 2007. This is due to their updates. All of my expense sheets are no longer available. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your custom Xbox controller order.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Please visit support.microsoft.com to reach one of our agents. When you have contacted support, a service request number should be created for you. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I have tried to call the support line and I get told that there is a long wait and I should go online. I've tried to resolve this issue online. I also have a job and a family and can't wait on the phone forever to resolve a simple issue. I'm trying to pay my bill. All I need is to simply have the expired card removed and have the card ending in 0187 added as the main/only card. 
Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue activating Windows 10.  We were able to create a new case for you, and the Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear Mr [redacted],My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I will gladly assist you further.Our Anti-Fraud systems...

detected fraudulent activity on the Skype account on October 15th. The reason we blocked your Skype account, is to make sure that the fraudsters cannot continue to misuse the account, which could result in additional cost on your Skype account. Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudsters. The necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account password.I have manually verified the account and adjusted the account settings so that you can change the password on the account. After you have changed the password, please confirm this to me and I will unblock the account.Please try to change the password on the account as soon as possible here: https://login.skype.com/recovery?application=accountAfter changing the password, please confirm the change and I can fully unblock your Skype account. It is very important to change the password in order to make sure that you get back full access to your Skype account.Choosing a secure password to access your Skype account is crucial. Hackers use lists of common passwords to access accounts (not only on Skype but across all websites). It is therefore critical that you use a strong, unique password. I strongly recommend you to change your Skype password regularly to make sure that you have a secure account.Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or not. Avoid this by following these tips:Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you know. When in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight.I hope this response has been helpful.Again, we apologize for any possible inconveniences caused by this. I appreciate your patience and understanding.Kind regards,[redacted] Customer Relations OfficeSkype

Complaint: [redacted]I am rejecting this response because:As requested, service request number is [redacted].
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: again you didn't read my messages. I was asking since you stole my free name. I deserve a new free gamertag. Seeing as the one you gave me is offensive. That is if you want to keep me as a customer. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and look forward to receive a satisfactory resolution.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account concern.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your headset.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: THIS IS A COMPLETE RUN AROUND! This is no way to treat a loyal and paying customer!Sincerely,[redacted]