Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchases.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:The facts around these charges have never changed nor has Microsoft's convenient policy around billing for these charges.  I never authorized nor did I approve of the 77 charges that my son made without my approval over a 3 week period.  It is that simple.  I do not consider the self-serving policy of Microsoft to be the issue at hand as they are clearly made with the best interest of Microsoft in mind and not the consumer.  This matter is not closed as the $ 1,000.00 that Microsoft billed to my credit card were never authorized by me.  It is fraudulent billing practices and I am surprised that Microsoft has not handled this issue with the customer and the facts taken into consideration.                   Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already tried every instruction listed in an email that I just received from Microsoft. Nothing works to make the computer work properly. Most importantly, the company is still refusing to offer a refund, and they have not delivered what was promised.  Microsoft had a chance to remedy the matter in March when they told me by email that they would be sending another computer. They did not follow up. I request nothing less than a full refund with the ability to send them the machine immediately.  Considering that I have suffered from losing a lot of work and time (the computer would fail regularly mid-project), I have suffered enough, and also needed to make other arrangements. Again, I request a full refund. Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/12/10) */
Dear Ms [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
I have checked our records and found the unauthorized transactions. I have issued a refund for all three orders including the 10.00 USD order for Skype Credit made on October 01, 2014. The funds will be returned to your credit card account.
Upon checking our records we can see that your Skype account was accessed by a third party who misused the account to make fraudulent transaction.
This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password.
Choosing a secure password to access your Skype account is crucial. Hackers use lists of common passwords to access accounts (not only on Skype but across all websites). It is therefore critical that you use a strong, unique password.
I strongly recommend you to change your Skype password regularly to make sure that you have a secure account.
Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or not. Avoid this by following these tips:
Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you know. When in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight.
I'm also happy to assist you in case you still wish to permanently close your Skype account. In order to this, please kindly confirm the Skype name you wish to delete.
I hope this response has been helpful.
Again, we apologize for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Account credit issue.  The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft...

Corporation

Complaint: [redacted]I am rejecting this response because:
The Service Request # [redacted] was completed and we are now operational, but it took a week to correct, during such time we had to purchase protection from another vendor to cover our needs temporarily.  The purchase price was $120.00 for one month and we asked for a refund of this from support and they stated they could do nothing to help.  The Microsoft solution is up and running now but we still wish to have a refund for the temp solution purchase while Microsoft corrected the issue as Microsoft did not fulfill their SLA. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/12/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensions. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 9, 2015/01/14) */
I have called upon my first suspension, and was told "we cannot do anything you must contact the enforcement team" the email to this account [redacted] is [redacted]@gmail.com
Final Business Response /* (4000, 11, 2015/01/15) */
Dear [redacted],
Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live accounts. Your Gamertags were found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and temporarily banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertags and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
Sincerely,
Microsoft Corporation

Dear [redacted]
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox Downloadable content.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

They clearly did not even read the complaint. There is no service request it is a billing issueComplaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find the complaint will be resolved upon receipt of the replacement device.
Sincerely,
[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)There is no admission of their known product defect and certainly no resolution to my specific problem. The email associated with my xbox is [redacted]@gmail.com.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox replacement order. With the information you provided in your claim, we were able to locate your account and service request for this matter. Our records indicate...

that the issue was resolved with one of our agents, who created a fulfillment order for your HDMI cable, which you recently received in the mail. We understand the code for three months of prepaid Xbox Live that was promised was not included - the agent should be providing it in an e-mail soon. If this does not happen, please let us know and we will be happy to further investigate. We appreciate your patience with this matter.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We have checked for an update on your case, and our records indicate you recently spoke with Devanshu, who made a final offer of $450 as compensation for this issue, which you have accepted. We hope this resolution finds you well. As the agent explained, he has placed a request for a prepaid visa card of the accepted amount, and the delivery is expected to be around 20-25 days.
Please let us know if there is anything else we can assist you with. At this time, Microsoft will be closing this case as resolved. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your computer.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: microsoft owes me a full refund for continuously changing their policy for game play/online services, after my purchases that effect me by charging me more money!!! I am pretty sure when you buy ca lotto ticket, this wouldnt be ok to change rules later.. Same with any other game you PAY$$  for. Also microsoft is forcing me to PaY $$$$ to play with others For online multiplayer when we have our own internet and private servers. Microsoft doesnt not give the option to not use "THEIR ONLINE SERVICE". Micrsoft doesnt give the option for yor own private online service  so we(gamers) are forced to pay $$$$$ to support xbox live and their servers we dont need! Or this support their policy that never stops changing on us gamers. They are force charging us into service we dont need to play or us all features of console!!!Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox controller.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. From the original case notes: “Due to the purchase history, this account has been constantly making purchases for the last several years. While the purchasing in the last 30 days is noticeably more, purchasing has been allowed on this adult account since creation.This is an account that was created over the age of 18 making it an adult account with no restrictions in place.Account has had several payment instruments (4) on the account in which they have been updated and removed meaning it was aware that credit cards were on the account.”At this time, Microsoft considers this matter closed.Sincerely,Microsoft Corporation