Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your rewards. Your case has been escalated and reviewed by the Global Escalation Services team, and it has been determined that your account was in violation of the Terms of Use and subsequently closed. We apologize that we are unable to further discuss or provide assistance with this matter.
At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your service request number and conversation history with our customer service agent, our agent is correct in stating we will not be able to issue a refund for your phone bill. As explained in our agent’s email, sent 7/20, the number you called is toll free, hence there should be no charge for calling it. Please check with your telephone service provider’s policies regarding this matter to dispute the charges. If you are having any other issues we may be able to address, please visit support.microsoft.com. Microsoft now considers this cased closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your MSA.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your missing disc issue.  The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)i didnt steal anything and you ban people for no reason you say I steal from a marketplace but I am not a hacker or a theft so investigate it again if you want pictures of the games you accused me of stealing if you want the picture of disks let me know

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
I had someone from Microsoft call last night and he took care of the issue---It has been resolved.THANK-YOU.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. The Global Escalation Services team will investigate this issue and contact you directly to work toward a resolution.Sincerely, Microsoft...

Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Skype account. With the information you provided in your claim we were able to locate a service request for this issue on your account. We see that you have filled out the form that is required in order to discuss issues with your account, but it has not been filled with sufficient information. As the agent explained to you, we are unable to discuss your account or provide information unless it passes the verification process. This policy is in place to protect valued customers like you.
You are more than welcome to fill the form out more than once. When we have obtained enough information to verify ownership, we will be happy to proceed.
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges to your account.  We have created a service request for this issue, logged under the service request number [redacted].  Please use this number for reference to...

your case.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Groove music issue. After reviewing your service request number, and checking your account history, it appears one of our agents with our Microsoft Billing Team sent you an email on, (8/11), with an update that states they will be able to provide you a token for 4 months of free Groove music. They are still currently waiting to receive the token so they may send it to you. Please respond to their email if you have any further questions during this process. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Lumia 950 issue. After reviewing your complaint, it is apparent your Lumia 950 is not within its 12 month warranty. If you would like to try and have your Lumia 950 serviced, please...

visit the following site to explore your out-of-warranty service options: (support.b2x.com) We will not be able to provide a refund as outlined by the Microsoft Services Agreement. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and the Manufacturer’s Limited Warranty Section 2, part (i); Section 3, part 5: “No refunds will be given for any charges more than 90 days old…We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement)    “Warranty: Twelve (12) months for the main device.” “If this Warranty does not cover your Product or the issue based on which it requires service, Manufacturer reserves the right to charge for the repair or replacement of your Product, as well as a handling fee.” (https://support.microsoft.com/en-us/help/10811/lumia-manufacturers-limited-warr...⇄ Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Office. Our records indicate that since your last reply, you were able to speak with the agent working on your case and troubleshoot the issues. We understand this case has been archived as the troubleshooting did not resolve it, however please feel free to contact the agent with any further questions or requests regarding this matter. We appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

(The consumer indicated he/she DID NOT accept the response from the business.)Awesome thank you Xbox when my account runs out I'm done with Xbox live I didn't want to but I guess ill go over to PSN and try that can't be any worse than xbox

Complaint: [redacted]I am rejecting this response because: I full admit and understand that the warranty is expired. This complaint is about that exact issue. The warranty on this $150 controller accessory is the same length as the warranty on the controller that came with my console, and the $60 normal controller available for purchase. That is laughable. I expect that a premium product be premium both in quality (which it was not if it broke within a couple months) and coverage (which it is not if the warranty is the same as the normal model). This response is not acceptable from a customer perspective, as should be evidenced by the many, many, many complaints about this problem online.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I am disabled and have few if no resources at my disposal to challenge this dispute. The legal route will take months to resolve the issue. Meanwhile, Microsoft continues to block my legitimately acquired internet protection software. Since my last post, I am left with only the firewall that hasn't been blocked. Updates are pending that will disable it also. I haven't rebooted my computer in 4 days to avoid further disruption. They will eventually force a reboot and I will restore my computer to an earlier restore point to regain some control. This cat & mouse game has gone on for over 2 months. I need immediate relief, not delayed or canceled possible actions. I need any pressure available to be applied against Microsoft. They are a huge corporation with vast resources. I am just a little ant compared to them. They are in violation of federal anti trust laws. Please notify them of this. The Justice Department is ignoring this issue. The rich & greedy are immune to prosecution apparently. Sincerely,[redacted]

Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming...

your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:I have been totally disappointed with this experience. I understand it goes through a third party but Xbox is who was paid for the game.  There should be some type of compensation.  I also have a complaint in with [redacted] who I believe is the publisher I need to go through. Until there is a some type of compensation resolution, I will not accept a response from this company.Sincerely,[redacted]

Complaint: 12653117
I am rejecting this response because:For this complaint, I have repeatedly contacted Microsoftstore customer service.customer service let me wait for their reply every time.They have never provided a service request number  and never contacted me for answers untill now. The Microsoftstore was trying to shirk the responsibility for the accident. so I made a complaint to Revdex.com.  Now I can only provide the order number.
Sincerely,
[redacted]