Microsoft

Complaint: [redacted]
I am rejecting this response because:I had filed a complaint about Microsoft awhile back.  I heard from them again after that.  After them telling me they couldn't recover my e-mails that they had deleted, I asked to have a manager contact me.  I e-mailed back and forth with the guy for awhile trying to get somewhere.  Finally, he gave me an e-mail address for his manager.  I wrote his manager, but I never heard back.  I tried contacting him again and I couldn't.  I got a message that my case had been archived.  I contacted Microsoft again asking to speak with a customer service manager.  I was told she would have someone e-mail me.  I still have not heard a word from anyone.  It was super frustrating that they lost all my e-mails and offered no compensation to me for all the hassle that caused me and for the things that I lost.  But more frustrating than that is how horribly I have been treated.  Had they been on the ball when I first contacted them, they probably could have recovered my e-mails.  Instead, I was jerked around for months, spending hours of my time on the phone, on-line chat, and e-mails with them.  I had people hang up the phone, give me wrong phone numbers, supposedly connect me to a manager and then the line went dead, tell me they could help and then never did, and been given an e-mail address that either doesn't exist or the manager did not respond.  The customer service (or lack there of) has been appalling. Thank you,[redacted]
Sincerely,
[redacted]

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: The window of time specified is to extensive.  I do not have the luxury to sit and wait for a call for such a long time span.  It would be more suitable if time periods were available for me to choose from versus a 2 - 8 hour period waiting for a call back.  I have waited for such call backs on the following dates, and to this date and time have NOT been called back.....Aug 31, 2017 (case # [redacted] and Sep 5, 2017 the same case #).   
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your band replacement.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Complaint: [redacted]
I object to Microsoft’s response because it says nothing.  I have identified a pattern of possible fraudulent financial practices, with more victims than me.  Perhaps the “Global Escalation Services Team” should contact their bosses, not me.  I cannot stop Microsoft from breaking the law.   
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I repeat, when I orginally contacted Microsoft about the fraudulent charges, I was not given any type of service request number, nor was my issue
escalated on 
their end at that time. I was not given any type of reference number. The person that was initially on the phone with me would not even research the
charges.
As a company they kept trying to pin these charges on me and did nothing to research the issue. The only recourse they gave
me was to contact my credit card company for reimbursement. I need to note that because of these erroneous charges I have had to close the accout that
they debited and had a new card issued to me. This whole ordeal has been no fault of my own. The fact that they did not escalate this issue or try to
resolve it directly with me just adds to the fact that they do not follow good business practices and were not willing to resolve this issue themselves. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox 360 console problems. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have called for over 1 and 1/2 years for the issues stated as the tech supoort dept refused to create service ir's, there is not one. This is the MO of your company no customer service/ refusal to correct the issus. Again we demanad restitution of 16.19 (14.99 + tax) from Feb 2013 until the contract is up for a total of $388.56 ot a brand new 360 shipped to us.
Final Consumer Response /* (4200, 11, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
again Microsoft refused to give an service IR at any moment the user name is[redacted], look at all the calls that were made on the account starting in Feb 2013.
Final Business Response /* (4000, 29, 2014/08/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. We consider this matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: It is not sufficient!
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. As previously stated, acceptance into the Preview Program is on a per-account basis and is up to a set of internal guidelines. Your participation in the Preview Program is not guaranteed. Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I threw the mouse away and no longer need to contact them in any way because they took so long to respond.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues activating your Windows server.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned.  Please understand that the Enforcement...

links below are the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, the last word I had regarding my complaint was that Microsoft does not have anything to  do with Revdex.com.  I took my laptop to the geek squad, and they told me the hard drive was fried.  I don't know if the attempt to update it is what fried it, since I had no issues before that, but the whole thing is just trashed now.  So, unless Microsoft wants to replace the laptop, I'm out of ideas.
 
 
Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your missing Office program.  The Technical Support Escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hi I tried to send you a message back from your site but I did not see where I could do that.  I hope you get this message.
I contacted
Microsoft Corporate and told them I was going to sue them for defective product.  They downloaded the software and then refunded me my $160 for the 7...

hours their call center spun me around and offered no help.
The Rep was very kind and helpful.  We did get it resolved.
You can put that on your site if you want to.

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com. We apologize that your experience with Microsoft support was unsatisfactory. Your comments have been recorded and will be forwarded to the appropriate department for review.  In order to create a new...

case for you regarding your concerns with Windows 10, we do need a little more information on the issues you are experiencing.  Please further explain the issue in your reply and at that time we will be happy to assist. Sincerely, Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges from Microsoft.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further. If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.   Sincerely,Microsoft Corporation
Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I did contact support with the issue.  They stated that windows tablets count towards the 5 user limit but android and ipad tablets do not count towards the limit.  No where in the advertising is this mentioned.  It merely says, "tablet".  One would naturally assume that a windows surface pro tablet would be considered a tablet but that is not the case.  It is considered a Laptop.  This issue is NOT resolved as my windows surface pro tablet is still occupying one of my Office 365 Home licenses.  
I would like propose some solutions: 
1) increase the number of office 365 home licenses I have from 5 to 6.
2) upgrade my Office 365 small business to include a downloadable version of microsoft office at no charge. 
If these are not reasonable resolutions; please feel free to contact me at [redacted].
Sincerely,[redacted]