Microsoft

Complaint: [redacted]I am rejecting this response because: I tried to work with the organization before contacting the Revdex.com.  I will not ever buy any product from this company.  No legitimate business takes nearly 5 months to respond to a customer complaint.  I train customer service employees for a wide variety of companies and would fire anyone who handled a complaint the way my complaint was handled by the company.  Initially I received a message saying this company did not respond to Revdex.com supported complaints.  Poor, Poor business practice.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Account Balance. This issue was previously addressed with the Xbox Listening and Advocacy team and everything was explained to you. [redacted] provided information about your account and that we...

are not able to provide the requested action. Since we have already provided resolution to this issue, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding feedback on your Microsoft product.  We appreciate the time you have taken to provide your honest feedback regarding the Windows 10 upgrade, and apologize that it was unsatisfactory....

Your comments have been recorded and we appreciate your continued support of Microsoft products and services. 
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account. At this time, our records indicate this issue has been resolved and Microsoft has closed this case. Please let us know if you are in need of further assistance. We appreciate your time and have recorded your feedback. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: it's  an unfair option. Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com. We apologize that your experience with Microsoft support was unsatisfactory. Your comments have been recorded and will be forwarded to the appropriate department for review.  In order to create a new...

case for you regarding your concerns with Windows 10, we do need a little more information on the issues you are experiencing.  Please further explain the issue in your reply and at that time we will be happy to assist. Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I understand that there is no compensation for the e-mails that they deleted, but a customer service manager never contacted me to discuss how I was treated.  At this point, that is the larger issue.  The last contact I had with them, I was told a manager would contact me.  They still have not.  I don't need to deal with someone about the e-mails, I need to deal with a customer service manager about how I was given wrong phone numbers and hung up on and told a manger would contact me, but then they didn't.  That is not acceptable customer service.  I have told them many times now that I'm not asking for someone to work through the e-mail issues with me.  I have recognized that they screwed me over and aren't willing to own up to that or compensate for that.  I have been asking to speak with a customer service manager.  Once I was given an email to contact a manager and he never responded.  The next time I went on chat, a manager on there told me she would have a customer service manager contact me, and they never did.  I want to talk with a customer service manager to know that how customers are being treated will be dealt with and in the future they will be treated with respect and not lied to.  I want to call Microsoft and see that they are a company that treats their customers well.  If I have been treated this way so many times, I know other people have too. 
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. As previously stated, acceptance into the Preview Program is on a per-account basis and is up to a set of internal guidelines. Your participation in the Preview Program is not guaranteed. Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/09/16) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I...

will gladly assist you further.
Upon checking our records there is already two Skype accounts created that are linked to the email address provided.
In case you need helpf from Skype Support, please visit the following FAQ where you find information about how to contact Skype Customer support and what kind of support is offered: https://support.skype.com/en/faq/FA1170
I hope this response has been helpful.
We apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That website did not list my problem. I need a telephone number so I can speak to a person and resolve my problem. The only option was to ask other customers to solve my problem. Or someone can call me.(XXX-XXX-XXXX) Or if they have a chat line, how do I get listened to?
Final Business Response /* (4000, 9, 2014/09/23) */
Dear [redacted],
Thank you for your reply.
Unfortunately Skype currently doesn't offer any phone support but you can contact Skype Customer Service through email and chat. We apologise for any issues you might have faced reaching out.
You can contact Skype Chat support directly following the instructions here: https://support.skype.com/en/faq/FAXXXXX
From your description it seems that you are using Skype on Mac. Please find instructions how to set up the number in the FAQ: https://support.skype.com/en/faq/FAXXXXX
I hope this response has been helpful.
Again, we apoligise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (2000, 11, 2014/09/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My computer guy was able to activate my system while talking to the tech dept of Skype. Of course I had to pay him for his time.

Complaint: [redacted]I am rejecting this response because: I was never reimbursed for the unauthorized Xbox charges that were charged to my acct. Despite numerous calls to Microsoft to ask for a fair outcome, they failed to resolve the matter.  Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue activating your software.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

never resolved

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. Upon further investigation, it seems that you had an active Xbox Live subscription during the promotion, which would have disqualified you from this promotion. Due to this, Microsoft considers this matter closed. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I repeat, when I orginally contacted Microsoft about the fraudulent charges, I was not given any type of service request number, nor was my issue
escalated on 
their end at that time. I was not given any type of reference number. The person that was initially on the phone with me would not even research the
charges.
As a company they kept trying to pin these charges on me and did nothing to research the issue. The only recourse they gave
me was to contact my credit card company for reimbursement. I need to note that because of these erroneous charges I have had to close the accout that
they debited and had a new card issued to me. This whole ordeal has been no fault of my own. The fact that they did not escalate this issue or try to
resolve it directly with me just adds to the fact that they do not follow good business practices and were not willing to resolve this issue themselves. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: one again, the email was sent at 1am this morning, secondly it doesn't show any orders or service request. I am not playing back and forth with your generic email response. Get someone to take responsibility and refund my money since once again it isn't showing. If you would provide me your direct email I would be happy to send you a screenshot. As large as a company this is the most disgusting process to argue to get a item replaced under your warranty and countless amount of hours. I do not have and will not invest more time playing games to try to make you honor your warranty.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 update and Microsoft Office.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges from Microsoft.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Revdex.com:
Hi,
This is an old complaint that was satisfactorily resolved in the fall of 2015. 
[redacted]

Complaint: [redacted]I am rejecting this response because:it is not fix all.it do is show surface Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation