Microsoft

Complaint: [redacted]I am rejecting this response because: The package was well packaged. You guys clearly told me there was no damage to the package on arrival. You guys claim that the item arrived damage, but the packaging was not damaged. I have requested for pictures of the damage. However, you guys refuse to provide me with any pictures. You guys claimed that the item was either shipped damaged, if not provide you guys with evidence. Here is my evidence that the item was shipped undamaged.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have not received an outcome I have spoke to customer service multiple times. I lost 2 weeks of what I paid for I need someone to contact me at [redacted]Sincerely,[redacted]

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim...

confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live.  We have taken additional steps to review and reconfirm the enforcement action taken against the account and stand behind the decision.  For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below.  Xbox has no obligation to provide you with specifics regarding your violation.  We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Dear [redacted], Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned.  Please understand that the Enforcement links below are the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned.  Please understand that the Enforcement...

links below are the only avenue to receive more information regarding your account ban. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct For additional information regarding your ban, please visit http://enforcement.xbox.com/. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your interaction, a complete investigation was done to ensure that your Kinect was received damage beyond the specifications required to pass as undamaged. This is the final response into...

this inquiry.
Due to this, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I do not believe there was a violation to the extent to be banned.  I am requesting transcripts of alleged violations.  If they cannot be produced then this claim of violation is false and should be rectified immediately.  
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, the last word I had regarding my complaint was that Microsoft does not have anything to  do with Revdex.com.  I took my laptop to the geek squad, and they told me the hard drive was fried.  I don't know if the attempt to update it is what fried it, since I had no issues before that, but the whole thing is just trashed now.  So, unless Microsoft wants to replace the laptop, I'm out of ideas.
 
 
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I don't agree with your decision. I think you have shady an unethical business values.  You have lost a long time customer and I will be letting everyone I know about my experience and how MS opted to handle.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I had filed a complaint about Microsoft awhile back.  I heard from them again after that.  After them telling me they couldn't recover my e-mails that they had deleted, I asked to have a manager contact me.  I e-mailed back and forth with the guy for awhile trying to get somewhere.  Finally, he gave me an e-mail address for his manager.  I wrote his manager, but I never heard back.  I tried contacting him again and I couldn't.  I got a message that my case had been archived.  I contacted Microsoft again asking to speak with a customer service manager.  I was told she would have someone e-mail me.  I still have not heard a word from anyone.  It was super frustrating that they lost all my e-mails and offered no compensation to me for all the hassle that caused me and for the things that I lost.  But more frustrating than that is how horribly I have been treated.  Had they been on the ball when I first contacted them, they probably could have recovered my e-mails.  Instead, I was jerked around for months, spending hours of my time on the phone, on-line chat, and e-mails with them.  I had people hang up the phone, give me wrong phone numbers, supposedly connect me to a manager and then the line went dead, tell me they could help and then never did, and been given an e-mail address that either doesn't exist or the manager did not respond.  The customer service (or lack there of) has been appalling. Thank you,[redacted]
Sincerely,
[redacted]

Hello,Thank you for your reply.Upon checking our recordsI can see that the Skype Number has been refunded by Skype Customer Service onOctober 5th. The funds will be returned to the credit card account and thenumber is no longer fuctioning on the account.I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Complaint: [redacted]
I am rejecting this response because: The window of time specified is to extensive.  I do not have the luxury to sit and wait for a call for such a long time span.  It would be more suitable if time periods were available for me to choose from versus a 2 - 8 hour period waiting for a call back.  I have waited for such call backs on the following dates, and to this date and time have NOT been called back.....Aug 31, 2017 (case # [redacted] and Sep 5, 2017 the same case #).   
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox 360 console problems. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have called for over 1 and 1/2 years for the issues stated as the tech supoort dept refused to create service ir's, there is not one. This is the MO of your company no customer service/ refusal to correct the issus. Again we demanad restitution of 16.19 (14.99 + tax) from Feb 2013 until the contract is up for a total of $388.56 ot a brand new 360 shipped to us.
Final Consumer Response /* (4200, 11, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
again Microsoft refused to give an service IR at any moment the user name is[redacted], look at all the calls that were made on the account starting in Feb 2013.
Final Business Response /* (4000, 29, 2014/08/25) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. We have reviewed your situation and while we understand your frustrations we are unable to take the action you've requested. We consider this matter closed.
Sincerely,
Microsoft Corporation

Hello [redacted],
We apologize for the delay in responding to your Revdex.com complaint and hope that you will remain a valued customer.  We were reaching out to verify whether or not you are still experiencing the issue you described with Windows.  If you are still experiencing this issue and have not yet contact support, please visit support.microsoft.com or call 1-800-642-7676, otherwise, please reply with your most recent service request number.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 experience.  The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding file recovery issues.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I object to Microsoft’s response because it says nothing.  I have identified a pattern of possible fraudulent financial practices, with more victims than me.  Perhaps the “Global Escalation Services Team” should contact their bosses, not me.  I cannot stop Microsoft from breaking the law.   
Sincerely,
[redacted]