Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. As states previously, this procedure is the only way to go about recovering an account, and without sufficient information to prove ownership, we are unable to offer further assistance with the resolution of this matter. At this time, Microsoft considers this case closed.
We apologize that we are unable to provide your desired resolution but are bound by Microsoft policy regarding account recovery. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. Upon reviewing your service request number and conversation history with our customer service agent, our agent was correct in saying no refund will be issued per our policy. Due to this reason we consider this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part g:“We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)Sincerely,Micro...⇄ Corporation

Complaint: [redacted]
I am rejecting this response because: New details are as follows, I called a manager and he setup the AE repair your spoke of in your response, I told him since the last repair console they sent had the exact same symptoms as my original launch (no power to the system whatsoever) that my guess would be the power brick has been the issue all along and never the console but he said he spoke to his tech department and they say since my power brick is showing a solid orange light it has to be the console, so I trusted him and let him do the AE repair, charge my credit card another $400 plus tried making me pay another $15 shipping on top of the $150 they had me pay initially for the first repair but somehow that got worked out. Of course this AE repair system came and guess what?? NO POWER AGAIN!! It's blatantly obvious its the power brick and you guys have misdiagnosed and wasted a lot of my time and money, not only have you had me send in my original launch console I got on day one and would have liked to kept as a day one collector, especially if there was nothing wrong with it in the first place and its been the power brick the whole time but I doubt you guys can can give me it back but what I do expect is I send back the first repair console so you can refund me my $400 holding fee, as well I want the original $150 'console' repair fee refunded on my credit card since you guys misdiagnosed and I never needed one to begin with otherwise I will be calling my credit card company to dispute that charge. I still am in need of the much cheaper power brick to fix my original issue and considering everything you guys have put me through for an entire month of running around, I'd hope you would just send me the power brick but considering microsoft charges me at every turn for anything they can I won't hold my breath but even if I have to pay I will, I just need one to finally end this nightmare... Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for responding regarding Office 365.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hi I tried to send you a message back from your site but I did not see where I could do that.  I hope you get this message.
I contacted
Microsoft Corporate and told them I was going to sue them for defective product.  They downloaded the software and then refunded me my $160 for the 7...

hours their call center spun me around and offered no help.
The Rep was very kind and helpful.  We did get it resolved.
You can put that on your site if you want to.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with Microsoft Office.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com or call 800-642-7676.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am not rejecting this response, here is the number you have requested. It is for the last request I submitted. [redacted]
Sincerely,
[redacted])

Revdex.com:
Yes this is correct. I have a scheduled appointment tomorrow to work on the computers with: Aman N[redacted]Support Escalation EngineerGlobal Escalation ServicesTechnical and UR T3 Office: +1 (425)-704-3638 Ext – [redacted]Working Hours: Monday – Friday 11:00am to 08:30pm PST 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your missing Office program.  The Technical Support Escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/16) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
Please note that all Skype subscriptions are recurring by default. Signing out of Skype or uninstalling the aplication doesn't cancel the payment agreement. Skype also states the warning about recurring payments before you are asked to complete the payment. In addition users are asked to read and accept the Terms of Use.
May I please also refer you to our Terms of Use, Paragraph 9 that each user has read and accepted prior of receiving access to any of Skype services:
http://www.skype.com/intl/en/legal/terms/tou/#payment
9.4 Recurring Payments. Where you purchase Products on a subscription basis (monthly, every 3 months or annually (as applicable)), you acknowledge and agree that this is a recurring payment and payments shall be made to Skype by the method you have chosen at the recurring intervals chosen by you, until the subscription for that Product is terminated by you or by Skype.
You can cancel your subscription at any time. Just sign in to your account here:
https://secure.skype.com/account/call-phones/packages
and click Settings next to the subscription you want to cancel, then click Cancel subscription.
More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/[redacted]
If you are having trouble signing into Skype, you can find help in this FAQ as well: https://support.skype.com/en/faq/[redacted]
As an exception I have issued a refund for the recurring orders for the current year. The payment agreements have been cancelled and there won't be any further charges. The funds will be returned to your credit card account.
Please may I also refer you to Skype Terms of Service and paragraph 10. Refund Policy (http://www.skype.com/en/legal/tou/#10):
10.1 When you purchase Paid-For-Products directly from Skype you will be entitled to a cancellation period of fifteen (15) days (a "Cooling-Off Period") unless you have made use of the Paid-For-Products in any way, in which case the Cooling-Off Period will be extinguished and your purchase cannot be cancelled or refunded.
10.2 Outside of the Cooling-Off Period, only subscriptions are refundable unless used or expired.
10.3 Expenditure of Skype Credit, allocation of a Skype Number, or use of any aspect of a subscription amounts to "use" of a Paid-For-Product. You hereby expressly agree that Skype Numbers may be allocated before the end of the Cooling-Off Period and become non-refundable upon allocation.
I hope this response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No where does she say she is returning my money.
The person responding did not read my compliant, she just quoted the terms, when am I going to see my money??
Final Business Response /* (4000, 10, 2014/07/22) */
Dear Ms [redacted],
Thank you for your reply.
First of all, we have explained in the previous email that we have issued a goodwill refund for the orders from 2014.
Quoting "As an exception I have issued a refund for the recurring orders for the current year. The payment agreements have been cancelled and there won't be any further charges. The funds will be returned to your credit card account."
The funds will be returned within 10 days, however it depends of your financial institution when they are visible on your account.
Secondly, please kindly understand that it is crucial to know the Terms of Use of a service that you sign up for. Agreement by accepting the Terms of Use is a contract between you and Skype. By reading the Terms of Use you should be able to understand the agreements that you have accepted.
I hope this response has been helpful.
We apologise for any possible inconveninces caused by this.
I appreciate your pateince and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Final Consumer Response /* (4200, 12, 2014/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent numerous emails since May, 2013. They were ignored. I am offended that Skype is making it seem they are doing me a favor by giving me $9.99. I am certain that I am not the only person who has had the same experience.
What is more important giving me my money back, as requested or continuing to hide behind "terms." There was no person to speak to escalate my request to a human being. I am certain that there is both state and federal consumer laws that require an ability to speak with a human.
As a financial person, I understand the cost saving model, but I am certain is violates consumer protection law.
Out of frustration, I file this complaint. I was hoping that Skype would recognize this failing in compliance.

Complaint: [redacted]I am rejecting this response because:in my opinion thre false advertisment of windows 10 that it was  easy to use and if you did not like product you could easily roll back to privevous version ,which resulted in crashing my computer and not being able to recover it, Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:  No remedy to issues presented are being  provided by MSN.  My Revdex.com service review no. [redacted]must be your asking number.    Please provide detail of your next move! to rectify the poor existing condition resulted from MSN shambolic business practices that are evolved here  . 
Expecting  prompt corrective acts from MSN.
[redacted]

Complaint: [redacted]I am rejecting this response because:My money was taken from Microsoft systems and EA have no way to refund me via your system now EA,  while a separate entity, use your system and as a valued customer of many years fund my treatment to be unacceptable as I have no recourse it seems to blatant dishonesty on behalf of EA.  Now EA have taken a stance which sadly leads me to go via my credit card company in order to get compensation. My main gripe with MS here is why my custom seems to be of less value than others who MS have compensated over the same issue,  so sadly it seems my association with Ms and EA will have to come to an unnecessary end but my sense of injustice is too strong. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this issue is no longer relevant. It is extremely disappointing that it took over a year (almost 2 years) for Microsoft to respond. No additional response or information is needed. Please do not contact me further about this matter.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: my account and the information inside was violated and your representative told me it is my fault my account was hacked and my information violated it was not me as I hadn't even been in same state. YOUR company says it protects information but you did NOT do that whatsoever you gave me the run around. "Even if your not at home holding the controller" yes because my account information was breached and YOUR company didnt help whatsoever.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: They did not resolve the issue. Now want service number. The servie number [redacted]Sincerely,[redacted]

Hello,My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com saying that you have experienced issues with Skype. I’mvery sorry to read that and I will gladly assist you further.At Skype,we have systems and...

processes in place designed to detect potentiallyfraudulent or illegal behaviour carried out in respect of Skype accounts, thusto protect our Users. Therefore the Skype account was blocked in order toprotect the account information from unauthorized access.Our usualpolicy is that we will remove the restriction from a Skype account as soon aswe have done a few security/identity checks, to make sure we open the accountfor the rightful owner and not for the fraudsters. The necessary checks afteran incident like that include the verification of some of your payment detailsas well as the necessity to change your Skype account password. Password changecan only be done after successful verification.Youraccount settings have been adjusted in a way that you can recover your accountby changing the password. You can do this here: https://login.skype.com/recoveryYou need toenter the registered email and follow instructions.After youhave changed the password, please confirm the change via Revdex.com and I will unblockthe Skype account.I hope thisresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Kindregards, [redacted] CustomerRelations OfficeSkype

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue with Xbox Live. After reviewing your account history and previous conversations with our agents, we would encourage you to reach out to your bank to pursue a refund. Since you...

entered in your credit card information to pay for an account, this means you had access to the account you were paying for. Therefore this is a case of user error rather than fraud. For these reasons we considers this case closed. Sincerely, Microsoft Corporation