Microsoft

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an Xbox account issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: bussiness asked for service request number. My service request number is [redacted] or Sincerely,[redacted]

Hello,My name is [redacted] and I work for Skype Customer RelationsOffice. My duties include responding to customer complaints. I received your complaint from Revdex.com that you have experiencedissues with Skype. I’m very sorry to read that and I will gladly assist youfurther.Skype vouchers are electronic...

Skype Credit vouchers sold invarious retail outlets. You don’t have to pay for the vouchers online and theymake a great gift for family and friends so that you can keep in touch throughSkype.Disputes and complaints are handled by the retailer directly.You can contact Customer Service via email and live chat forfurther investigation.Skype also offers help and support via:     The Skype Supportwebsite: where you are right now. Search around for your issue, there’sprobably an article available to help, and instructions on how to fix it rightaway.    The SkypeCommunity: expert Skypers and moderators provide answers 24 hours a day. It’ssearchable so an answer may already exist for your question.Detailed instructions how to contact Skype Customer Supportcan be found here: https://support.skype.com/en/faq/FA1170I’m happy to look into this if you kindly provide me withthe voucher codes or Skype name where you have attempted to redeem thevouchers.I hope this response has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding. Kindregards,[redacted] CustomerRelations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues activating your Windows server.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello, Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington. We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further. If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.   Sincerely,Microsoft Corporation
Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 
 
 
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges to your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with advertisements. With the information you have provided in your claim, we were able to locate your service request for this matter which explains that this happens when 3rd...

party cookies are disabled. In order for the changes to persist, 3rd party cookies needs to be enabled as the browser opt-out functionality relies on cookies to maintain the preference.If you are still experiencing issues after enabling 3rd party cookies, please let us know and we will be happy to further assist. We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: this did not solve my problem it actually further proved how bad and unfriendly consumerism Xbox is enforcement department is. I have been for the last 4 months trying to defend my account from unjust suspensions going all over the place and coming here proves how ridiculous this has come too. I've been a customer for 13 years founding the jobs the enforcement team has and this is the respect I get. I haven't seen any company treat it's loyal customers like this before. I will continue to peruse my crusade of fair practice because this is corruption at it's finest by letting users exploit the very system to protect individuals is unfair.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not  satisfactory to me.
The issue umber is [redacted], that's what I was given. I have SEVERAL things I pups upload for proof, but it will only allow me to upload one thing.  It would be nice to be called or contacted by the company to resolve this issue. 
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your band replacement.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Initial Business Response /* (1000, 5, 2014/08/04) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding the Xbox Live service. We have reviewed your situation and while we understand your frustrations we are unable to take the action...

you've requested. We consider this matter closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your comments about Windows 7 and 10.  We appreciate the time you have taken to provide your honest feedback. Your comments have been recorded and we appreciate your continued support of...

Microsoft products and services. Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: It is not sufficient!
Sincerely,
[redacted]

Hello,My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints. I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.All Skypesubscriptions are...

recurring by default. You can cancel your subscription at anytime on your Skype My account page. Detailed instructions can be found on oursupport page here when you follow this link: https://support.skype.com/en/faq/FA1881Refunds aregiven in accordance to Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#10 that each customer has to read and accept before gettingaccess to the services.I’m happyto look into this for you, however, the email address provided isn’t linked toany Skype accounts. Please kindly provide me with the Skype account name (viaRevdex.com) you have experienced issues with and I will look into it.I hope thisresponse has been helpful.Kindregards,[redacted] CustomerRelations OfficeSkype

Hello [redacted],
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: I threw the mouse away and no longer need to contact them in any way because they took so long to respond.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: On the SKYPE problem, Microsoft and Lenovo expect me to accept invitations from SEXUAL PREDATORS to be my SKYPE friends. This never happened on my previous computer during my wife's and daughter's sessions with SKYPE. I find this highly unacceptable for any person or business to allow. I have yet to connect my camera on this "new" computer.The OneDrive Virus problem was totally ignored by Arush. My private and personal data is still compromised on a daily basis. I told Arush what I expected from Microsoft, if he was truly an employee of Microsoft. As a full-blooded U.S. Citizen, I expect full-blooded U.S. Company cooperation resolution to my problems. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Microsoft sold me a product that they knew before even selling it to me that it would never work.  As confirmed by a Microsoft rep in a Best Buy.  Microsoft attempts to contact me have all been after normal working hours.  I don't think Microsoft is picking on me in particular because they don't know me but rather this is a systemic problem within Microsoft.  In my opinion Microsoft does not care about the businesses that buy there product. 
Microsoft says they couldn't reach me by phone yet they have my email address and could have easily schedule an appointment with me using my email address.   In my opinion this is an excellent example of why I believe Microsoft does not care about small businesses.  There was an easy resolution to the problem of not being able to reach me by phone after hours and the solutions was to schedule a phone appointment using the email address they had on file.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I did contact support with the issue.  They stated that windows tablets count towards the 5 user limit but android and ipad tablets do not count towards the limit.  No where in the advertising is this mentioned.  It merely says, "tablet".  One would naturally assume that a windows surface pro tablet would be considered a tablet but that is not the case.  It is considered a Laptop.  This issue is NOT resolved as my windows surface pro tablet is still occupying one of my Office 365 Home licenses.  
I would like propose some solutions: 
1) increase the number of office 365 home licenses I have from 5 to 6.
2) upgrade my Office 365 small business to include a downloadable version of microsoft office at no charge. 
If these are not reasonable resolutions; please feel free to contact me at [redacted].
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your product key.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation