Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox controller issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for responding regarding issues with Windows 10.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. After reviewing your complaint and service request number ([redacted]) it appears you were able to connect with one of our Xbox customer support agents on 10/12. According to their...

notes they were able to process your refund and they mention that you should see the funds in your account within 5-7 business days. If you have any further questions please reach out to our Xbox support at support.microsoft.com and provide them with your service request number. Sincerely,Microsoft Corporation

Complaint: [redacted]
Dear Microsoft, I've contacted my bank before the complaint was sent to Revdex.com. I checked with my bank several times during the months I've waited for a refund and was told the same thing each time, no refund nor is a refund pending from tour company. Only shows the charges Microsoft took off the debit card ending [redacted]. That card has been deactivated and cancelled due to it being lost so I didn't understand how Microsoft was able to take any payment off of the card to begin with but my bank explained that my new card and the cancelled card share the same account and routing number so your company was able to take those payments off even though my subscription was cancelled on my end. If I have to have my bank fax or email you statments for the last three monwas and a letter stating I haven't received a refund from Microsoft, I'd be happy to do so. I shouldn't have to because you all should check your records more thoroughly. My email was sent the same day I made a follow up call and spoke with tsala so its no way the refund was processed. Maybe initiated but not processed. How do you explain customer service Representatives telling me to give it 3-5 bd, then 7-10 be to being told its a scheduled refund for 7/29/17?! I want my refund from this company! You need to pull call logs, records etc to look further into this matter of I'll speak to an attorney as to what my options are legally! This matter has been unresolved for to
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted],
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
MicrosoftCorporation

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox account issue. After reviewing your account history and profile it is apparent your monthly gold subscription charges were being applied to one of your son’s Xbox Live Accounts. If you have any further billing questions please visit: (http://support.xbox.com/en-US/browse/billing/xbox-subscriptions) If any new issues arise please visit support.microsoft.com. Microsoft considers this case closed and will not be responding in the future. Sincerely,Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer RelationsOffice. My duties include responding to customer complaints.I received your complaint via Revdex.com saying that you haveexperienced issued with Skype. I’m very sorry to read that and I will gladlyassist you further.I have now cancelled the...

payment agreement and issued arefund for the latest order. There will be no further charges for thesubscription.All Skypesubscriptions are recurring by default but can be cancelled at any time. Thisis stated in Skype Terms of Use and also during the purchase flow. Please go tothe FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881Refunds areprovided in accordance to Skype Terms of Use Paragraph 10. Refund Policy:http://www.skype.com/en/legal/tou-usa/#10Youcan get in touch with Skype Customer Service when you follow the instructionsprovided on our support page  here: https://support.skype.com/en/faq/FA1170Please visit Skype Support page for any assistance you need:https://support.skype.com/en/I hope this respons has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your understanding. Kind regards, Kaisa Customer Relations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your promotional purchase. With the information you provided in your claim we were able to locate your account and service request for this issue. As the agent you were in...

contact with explained, not all retailers provide this specific bundle, and this retailer is one of them. We apologize that the promotion it is not offered with the product you purchased.
We apologize that we are unable to provide your desired resolution. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox bundle game.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns replacing your mouse. We have received an update on this request and confirmed that an agent was in contact with you and successfully placed an order for your Arc Touch Bluetooth mouse. Your device should arrive soon. For further requests regarding this matter, please reach out to the agent who assisted you and they will be happy to help.
At this time, Microsoft will be closing this case as resolved. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. According to our records, your subscription was cancelled 11/22/2015. Upon further investigation, you have now received 5 months of refunds. At this time, Microsoft cannot provide any further refunds for this issue due to the date of cancellation and the out of policy refunds you have already received.
Due to this, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted],  Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account.  This account was issued a suspension for engaging in the harassment of other players on Xbox Live. The conduct that led to this suspension may include, but is...

not limited to: -      Verbal abuse, profanity, stalking, or griefing directed at other players To check your current enforcement status and prior history, please visit enforcement.xbox.com.On Xbox 360, the account will be unable to access the Xbox Live service for the duration of the suspension. On Xbox One, the account will be unable to access specific Xbox Live features. This may include, but is not necessarily limited to: multiplayer gameplay, text messages, voice messages, Skype on Xbox One, video communications, Upload privileges, in-game chat, and parties. Xbox Live does not monitor Skype calls, but due to the nature of the violation the suspension impacts all communications features.   To help avoid future Enforcement actions, please review our Enforcement website, the Xbox Live Code of Conduct and the Terms of Use. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed.   You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Someone from the Global Escalation Services will be contacting you, and will refer to your service request number, [redacted], to ensure that you are speaking with a Microsoft agent.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because: I was told I would be contacted in 48 hours and nothing
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]   
 
 
    No, I absolutely do NOT accept the businesses response. The mere fact that there was no response in over SIX months to this complaint shows just how unprofessional this company is.

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account ban.  We apologize that we are unable to assist you with this issue. Please refer to the Xbox Services Agreement regarding account bans for more general information.  As stated previously, the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your console.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you...

have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. Sincerely,Microsoft Corporation

Dear Mr[redacted],Thank youfor your reply.Skype has a„Help“ page on skype.com and we provide responses to support questions on https://support.skype.com Thefollowing FAQ provides all information in detail what to do when you haveproblems with suspended Skype accounts: https://support.skype.com/en/faq/[redacted]Suggestionsand FAQ links are also provided in case sign INS are unsuccessful for differentreasons. Your Skypeaccount has been fully unblocked in December 2014 and the automatic accountrecovery has been used on the account in October 2014. Weapologize for any possible inconveniences caused by this.Iappreciate your feedback.Kindregards,[redacted] CustomerRelations OfficeSkype

Complaint: [redacted]I am rejecting this response because: there is no service request number. I contacted customer service twice only to be left with no resolution and treated like I was a bother by the end of our conversations. They also talked to me like I didn't have clue what I was talking about. There was no number provided that I would be able to list in the complain. I also find it rude that your company responds to everyone's complaint with the same pre drafted message. What a way to make a customer feel important. Please address my issue. 
Sincerely,[redacted]