Microsoft

Hello,
 
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
 We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
 If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
 Sincerely,
Microsoft Corporation

Dear Mr [redacted],My name is Kaisa and I work for Skype Customer Relations Office. My duties include responding to customer complaints. I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and I will gladly assist you further.To protect our...

customers from fraud, we set limits for the purchase of Skype Credit and subscriptions. These are simply protections Skype puts in place to watch out for out-of-the-ordinary purchase activity.If your payment is declined, your best option is to try again later. Check out our ways to pay.The Order # [redacted] was created but not Delivered, this means that the voucher credit was not applied to the account. The order status Created usually means that your order hasn't been finished yet. You have most likely initiated your purchase using a selected payment method but haven't continued. Therefore, your order had been stopped before your payment actually reached the payment service provider. You can try again. You can find the full list of order statuses with explanations on our support page and in the FAQ: https://support.skype.com/en/faq/FA288/Skype provides different methods of assistance if you wish to resolve the issues with the product:Skype FAQ's https://support.skype.com/en/ Skype Community: http://community.skype.com/In addition we provide technical assistance by Skype Customer Service via email and chat: https://support.skype.com/en/faq/FA1170I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
So far no one contacted me so I just want to ensure Revdex.com stays on top of thisSincerely, [redacted] [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com. Once again we apologize that we are unable to provide your desired resolution. At this time, the options you have requested are not available, however your comments have been recorded and will be forwarded to the appropriate department. At this time, Microsoft considers this case closed. We appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: the business has not provided me with complete details including evidence of what took place on my 8 year old son's account and I have not received a refund of all my purchases on the account. A company should not be allowed to take a consumers funds without providing a valid explanantion instead of a generic response. After several attempts, the only information I can receive from Microsoft is that the account was banned due to a violation of terms. I would like to know what exactly occurred including date, time and additional details so that I can correct the behavior on my end so that my son does not run into this issue again since he enjoys using the Xbox products. I dont want to waste any additional money the terminology used is generic and is not legible enough for a non gaming person such as myself to interpret. So I am rejecting the response once again because the Enforcement Team they refer to does not have contact information and I have paid Microsoft 100s of dollars not the hidden unreachable Enforcement Team to be provided with services and products. There was not warning given to an adult or email sent the account was banned permanently with no notice and 100s taken with no rights to a fair appeal. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your recent purchase. With the information you provided in your claim, we were able to locate your account and a service request associated with this issue. Our records...

indicate that you were in contact with one of our agents on 6/29/16 about this matter who issued your refund of $32.55 for the game, and for this reason, this case has been closed as resolved. 
We appreciate your time and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
I just need to update this with a response to a request for a case number for Microsoft the number was #[redacted]Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If...

you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services is now handling your case. If you are still experiencing issues, or have further requests or concerns, please reach out to the agent you were in contact with and they will be happy to help.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],
Microsoft has reached out to you via phone and email to assist you with your claim, however, we have been unable to get in touch with you.  We did receive an email response from you on 5/27 where you stated that were unavailable until this week.  Your case (Service Request # [redacted]) is still open and the engineers direct contact information is in the signature of his email.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  I contacted Microsoft through theirs help line several times.  I was told by them that they had done all they could do and they were closing my case.  The only remedy that they suggested was that I take my computer into one of their stores and for a fee they would try and fix it.  The nearest store is a 4 to 5 hour drive away for me and they stated they would not accept the computer through shipping.  I have since purchased a new computer and I think I should be reimbursed for it.  I certainly shouldn't have to incur any expense for them to fix what they brokeSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
This is truly un acceptable of a company offering a specific service. We basically are un able to efficiently operate in this manner. Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  Please know that as a security measure, Microsoft will NOT contact you directly unless you have contacted us first.  We appreciate your feedback...

and continued support of Microsoft products and services.
Sincerely,
Microsoft Corporation

Dear Ms[redacted],My name is[redacted] and I work for Skype Customer Relations Office. My duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with Skype. I’m verysorry to read that and I will gladly assist you further.During theSkype Number...

purchase flow each customer sees the following information:„Please note: This is a recurring payment.We will store your payment method and you willbe charged each time your subscription automatically renews until you cancel.You can cancel any time on your account page under Skype Number.“Beforebeing able to confirm the purchase it is required to tick the following foracceptance:„I understand Skype Numbers are not refundableafter purchase as they are deemed “used” when allocated to you.“All Skypesubscriptions are recurring by default. You can cancel your subscription at anytime on your Skype My account page. Detailed instructions can be found on oursupport page here when you follow this link: https://support.skype.com/en/faq/[redacted]Refunds aregiven in accordance to Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#10that each customer has to read and accept before getting access to theservices.Upon checkingour records, the last Skype Number order has already been reversed and thepayment agreement was cancelled by Skype Customer Service.Pleasekindly forward the email copies to me via Revdex.com that you sent to Skype CustomerService and didn’t receive response in January and I will gladly look into thisfurther.I hope theresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kind regards, [redacted] CustomerRelations OfficeSkype

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized charges on your account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the...

information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live compromised account issue. After reviewing your service request number ([redacted]) it appears one of our GES agents, Latoya, secured your account on 7/15 and left a voicemail and...

sent an email to your @hotmail.com account beginning with letters: da. The investigation revealed no purchases were made while the account was out of your control. Please follow the steps outlined in the email to regain control of your account.    Sincerely, Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One Elite controller issue. After reviewing your service request number ([redacted]) it appears you were in contact with one of our Xbox customer service agents on 12/14....

Our agent correctly stated that your Elite controller is out of warranty and you have already been provided a one-time out of warranty replacement in May 2017. Our agent is also correct in stating your only option at this point would be to purchase a new Xbox One Elite controller. Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g) and the Xbox One console and device warranty, Section 1, part (g): “We reserve the right to issue refunds or credits at our sole discretion.” “’Warranty Period’ for Xbox One means 1 year from the date You purchased it; and for Accessories, means 90 days from the date You purchased it.” (https://www.microsoft.com/en-us/servicesagreement)    (http://support.xbox.com/en-US/my-account/warranty-and-service/console-kinect-wa...⇄ Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue interfacing your computer. We have reviewed your situation and while we understand your frustrations, the functionality you are trying to achieve is only capable with the Pro version...

and therefore we are unable to fulfill your request. If you are in need of any assistance purchasing the Windows 10 Pro upgrade, please let us know and our agents will be happy to help.
We apologize that we are unable to provide your desired resolution, however must offer to you what we offer to all valued Microsoft customers. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation