Microsoft

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Destiny 2 issue. After reviewing your complaint and account history, we will not be able to issue a refund as outlined by our services agreement. We would like to suggest that you contact our frontline support at support.microsoft.com for troubleshooting. Microsoft now considers this case closed and will no longer be responding.  Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 9, part (g):“…all purchases are final and non-refundable.” “We reserve the right to issue refunds or credits at our sole discretion.”(https://www.microsoft.com/en-us/servicesagreement)   Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: it took so long for them to respond that. we threw the computer away since we couldn't use it. we could not get an approved product code on the software we bought from Microsoft so the 90.00 we spent was thrown away.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your customer service experience.  We would like to investigate your issue further but were unable to locate a service request number regarding your issue with paypal within...

your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Office 265 Home.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft...

Corporation

Complaint: [redacted]I am rejecting this response because:
Microsoft states that it has given me  a number of options for solving my problem.  I have said before, and I say again, that I have tried all the options offered they have not worked.  The options refer me to screens that my computer does not access, they direct me to click on buttons that do not exist on my screen or, if they do exist, do not work as stated.  They direct me to contact certain sources that my computer is unable to contact.  Let me say again:  I have tried to follow the directions offered by the company but they do not work.  If they did work, I would not be pursuing this matter.  I would have thanked the company and gone on about my business. 
I have noticed a number of communications on the web trying to solve the same problem I am addressing.  I take this as evidence that the solution is not as simple as the company claims and that I am not the only one who cannot find a solution. 
I do not think that Microsoft is sincere in its claim that it is trying to help me solve the problem. 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, we understand your frustrations and would like to continue providing assistance, however if you have decided to take this case the legal route, due to Microsoft policy we are unable to provide further assistance regarding this matter and your case will be closed. If you can confirm this is not the case, we will continue to investigate this matter and work toward a resolution.We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:this is the exact same message they sent previously,  i responded to this on 6-2-2017.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: This business took so long to respond that I am going to have to retrieve my records in order to find out what my complaint was about.  Furthermore, no one from you Microsoft botheted to contact me regarding my complaint.  The very fact that they are only responding to this complaint now shows how uncaring they are towards their customers.
.    I will update my file once I retrieve the information that I need to in order to properly respond to this.  I as sure the Revdex.com that it will not take me months to do so.  Thank you.
 
 
 
 
 
Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 update issue. After reviewing your service request number, it appears one of our GES agents has been assisting you. They have made a note to follow up with you on 7/13. Please continue to work with them to find a resolution. Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: the issue has NOT been resolved. I just received an e-mail from XBOX late Monday and have not had time to respond. Again the issue is NOT resolved. Just because one party assigns someone in an  attempt to solve the issue does not make the issue resolved. Sincerely,[redacted]

120$ wasted on the new office product! Microsoft does nothing Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:the problem was caused by YOUR update.You broke it and you should fix itSincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. Upon further research into this promotion and your complaint, this issue lies with Skype as they will be able to assist you with the promotion. Please visit support.microsoft.com to get skype assistance. Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Hello [redacted],
 Thank you for contacting Microsoft Corporation via the Revdex.com concerns with Bing local. Unfortunately, you have not provided enough information for us to work with you to address your concerns.  The quickest way to get this issue resolved is by visiting https://advertise.bingads.microsoft.com/en-us/bing-ads-support or calling 1-800-518-5689.  If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue.
 Thank you,
 Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Groove Music. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. According to the...

Terms of Use, after a free, one-month trial, a credit card will automatically be charged in the following months until the subscription is cancelled, which is why customers are prompted to provide payment information at sign up. Additionally, due to Microsoft policy we are unable to provide refunds for charges made over 30 days prior, and as the agent explained, an exception has already been made with the refund you were provided.
We apologize that we are unable to provide your desired resolution, however are bound by Microsoft policy regarding this issue. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your recent purchase. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided. This is a unique 10-digit number obtained by contacting Microsoft Customer Support. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted Microsoft Support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:to date, I have not heard from Microsoft. 
Sincerely,
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows 10. A case has been created under the service request number [redacted]. The Global Escalation Services team will investigate this matter and contact you...

directly to work toward a resolution. Sincerely, Microsoft Corporation