Microsoft

Initial Business Response /* (1000, 6, 2014/11/03) */
Dear Mr [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that...

and I will gladly assist you further.
Upon checking our records we can see that your Skype account was accessed by a third party who used your Skype credit for calls.
The unauthorized charges have been charged back and the calls refunded on October 23, 2014.
This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password.
Choosing a secure password to access your Skype account is crucial. Hackers use lists of common passwords to access accounts (not only on Skype but across all websites). It is therefore critical that you use a strong, unique password.
I strongly recommend you to change your Skype password [redacted] to make sure that you have a secure account.
Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or not. Avoid this by following these tips:
Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you know. When in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight.
Again, we apologise for any possible inconveniences caused by this.
I appreciate your patience and understanding.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 8, 2014/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Skype eventually reimbursed my account and the moneys withdrawn from my bank, which fully satisfied the problem. Though this took a while to sort out and I wish there were some more accessible means of resolving issues with Skype, I am satisfied with the outcome.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:i believe the complaint is still not solved and I would like if they could give me a call at [redacted]Sincerely,[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Update:  Microsoft/Skype has refunded 2 each 3-month auto payments and has cancelled my subscription phone number to my satisfaction.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  I feel the issue is not yet resolved, but am pleased to be contacted again.
 
I believe the last contact we had with Microsoft on this matter was in the first week of January.  Kia was our 'escalation analyst' in the US and the title of her emails included the character string "[redacted]".  Our purchase order number was [redacted], and our assigned call reference numbers from the Microsoft telephone support group were:  [redacted] which we received over the course of a dozen telephone calls in December and January.
I hope the information you find supports our complaint that the laptop we were delivered had a fraction of the screen resolution that was advertised, purchased, and described in the internal Microsoft purchase order details.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I can't get into the website to create a ticket with Microsoft.com since my computer now has issues.  If Microsoft would give me a phone number with a real person to talk to I would gladly try to remedy the issue.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your upgrade to Windows 10. A case has been created under the service request number [redacted]. The Global Escalation Services team will investigate this matter and contact you...

directly to work toward a resolution. Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, though unacceptably delinquent and not the action which has resolved the issue. The issue was resolved by additional time and action on my part.Sincerely, [redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your customer service experience.  We would like to investigate your issue further but were unable to locate a service request number regarding your issue with paypal within...

your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controller. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requested. We apologize that we...

cannot make an exception to Microsoft's policy regarding the 90 day warranty for all controllers. At this time, we consider this matter closed. If you would like to continue working toward an appropriate resolution, please feel free to visit support.microsoft.com and one of our agents will be happy to assist you with an out of warranty replacement of your controller.Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  Microsoft has done NOTHING at all to assist me.  Without my permission, Microsoft installed Windows 10 onto my laptop.  In doing so, most of my files were corrupted and could not be retrieved.  I immediately contacted Microsoft support both online and by telephone but was told that there was nothing they could or would do to assist me.  I took my laptop to the "Geek Squad" who agreed that the files were gone.  I hired a computer technician who ultimately was able to retrieve parts of some files.  I purchased Windows 8 because I wanted Windows 8 - Microsoft essentially stole my program and replaced it with a program I did not want.  In addition to the cost of hiring technicians to assist me, I have also lost a lot of business since my files were taken...AND I'm still working to reconstruct the files that Microsoft destroyed.
I have returned to Windows 8 at this time.  Will probably buy a Mac when this laptop needs to be replaced.  NOT happy with Microsoft.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. We understand this may not be the resolution you were hoping for.  But because the order did not go through our system, we did not receive a charge for it and therefore recommend that this be disputed with your bank. We apologize that we are unable to fulfill your request.
Microsoft considers this case closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received refund. However, Skye business still remain ilegal and fraud in Croatia. Skype should stop delivering services to CROATIA if they are not able to provide VAT invoice for their services.  
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I never even told them my account name or number so how could they know what I am referring to.Sincerely,[redacted]

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com...

regarding an issue with your Skype subscription.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. It appears that you are already working with our Advocacy Team on this issue. Please continue to work with them to resolve.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. Upon reviewing your account, it appears that the phone is out of warranty. In your service request you were informed that there are options to repair your device through an authorized service center. Per the warranty terms of the device, there are no further free repair options for your device as it is outside the defined warranty period.
Due to the phone warranty, Microsoft considers this matter closed.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. As stated previously, we understand your frustrations and would like to continue providing assistance, however if you have decided to take this case the legal route, due to Microsoft policy we are unable to provide further assistance regarding this matter and your case will be closed. If you can confirm this is not the case, we will continue to investigate this matter and work toward a resolution.We appreciate your time and have recorded your feedback.Sincerely, Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:to date, I have not heard from Microsoft. 
Sincerely,
[redacted]