Microsoft

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account access.  The Xbox Listening & Advocacy Team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com. As previously stated, our records indicate you have been in contact with Microsoft Support. They were able to verify ownership of and therefore unlock your account, and explained that due to Microsoft Policy we are unable to offer you a refund for the services. At this time, this case is closed.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 8.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Has been fixed
[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
reflects no attempt at resolution after all this time. The response is canned arrogance with NO ATTEMPT AT PAYING RESTITUTION FOR MY ILL TREATMENT AND WASTED TIME!!!Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  1:  XBL did not "permanently ban" my gamertag- it was only a two week suspension.  2:  This generic response is inadequate, inaccurate and incomplete.  The fact that XBOX cant even respond in kind to a complaint shows incompetence and an overall lack of respect for customers- especially customers like myself who have begged them just for specifics so that I may ensure my children are not subjected to this arrogant display of power by those individuals working at XBL Enforcement.  I hope that XBL leadership does not tolerate persons who reply to complaints like this by gundecking- they clearly didn't even look up my account to see it was 2 weeks vs permanent.  It is clearly apparent why XBOX is not a member of the Revdex.com.  I hope that the Revdex.com will look specifically at my case and go back to Xbox and ask them for an accurate and appropriate response to MY COMPLAINT.  Sincerely,[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com. Per our terms of use outlined below, Microsoft is not liable for any disruption or loss that results from services being down: “b. We strive to keep the Services up and running; however, all online...

services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content that you store on the Services or store using Third-Party Apps and Services.” (http://www.microsoft.com/en-us/servicesagreement/) Per the terms of use, Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding service issues.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement. We have reviewed your situation and while we understand your frustrations we are unable to take the action you have requested.  As stated in...

the Surface warranty terms, when a device is replaced or repaired, it may be with new or refurbished parts, or a refurbished device. The replacement device is given a 90 day warranty during which you may still use the in-warranty repair/replacement services.
At this time, if your warranty has exceeded the 90 days, your best option is to go through with an out of warranty replacement. If you wish to do so, please visit support.microsoft.com and one of our agents will be happy to assist you. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Windows applications.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with Skype. I’m very sorry toread that and I will gladly assist you further.I have checked our records and...

there is nodescribed amount charged on any of the Skype accounts linked to the emailaddress provided.Please kindly contact Skype Customer Service inorder for them to start an investigation.Information how to contact Skype CustomerService can be found here: https://support.skype.com/en/faq/FA1170I hope this response has been helpful.I will be waiting for your reply in orderto assist you further.Kind regards, Kaisa Customer Relations Office Skype

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your PC.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox account.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information...

you have provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.  Sincerely,Microsoft Corporation