Microsoft

Hello,My name is Kaisa and Iwork for Skype Customer Relations Office. My duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with Skype. I’m very sorry toread that and I will gladly assist you further.I have checked our records and...

there is nodescribed amount charged on any of the Skype accounts linked to the emailaddress provided.Please kindly contact Skype Customer Service inorder for them to start an investigation.Information how to contact Skype CustomerService can be found here: https://support.skype.com/en/faq/FA1170I hope this response has been helpful.I will be waiting for your reply in orderto assist you further.Kind regards, Kaisa Customer Relations Office Skype

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One X issue. After reviewing your complaint, we would like to clarify that a 4K TV is not necessary for the Xbox One X to function. The Xbox One X is capable of putting out 4K...

graphic quality, but will still work with a standard HD TV. If you would still prefer to return your Xbox One X please respond to this reply and we will connect you with the appropriate customer service team. Sincerely,Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution. Sincerely, Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you...

have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface 4.  The Surface escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 download.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this information and at that time we will be able to provide further assistance.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com or call 1-800-642-7676 to get immediate assistance with your Windows 10 uninstall.
Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/07/11) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an unauthorized charge. We would like to investigate your issue further but were unable to locate a Service Request Number within...

your claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 9, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never contacted by Microsoft, and was charged again.
Final Business Response /* (4000, 11, 2014/07/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refund. We would like to assist in investigating your claim, however without a valid Service Request Number we are unable to take further action. If you have not yet contacted support, you can reach Xbox support at X-XXX-XMY-XBOX (XXX-XXX-XXXX) between the hours of 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:  I spoke to a Tripp K[redacted] with the escalation team.  He told me to click on a red box "NEED HELP" at the bottom of the screen and request Tripp K[redacted] to call me.  I have gotten 2 calls back from someone overseas that is not Tripp K[redacted].  Please help!
Sincerely,
[redacted]

Hello [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because as have stated since the very beginning, I want my computer repaired or replaced. You did the damage, you fix it.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
This should be a good indication of what I went through dealing with Microsoft. It took them 9 months to respond to the Revdex.com and when they did they did not say anything at all. Thanks for your effort but apparently they think less of the Revdex.com than they do their customers.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] No this is Not so and I had sated on Sat, Sun and Mon the Co. stated NO can not fix this for me and was sorry you do not make any thing this is a big Co. and just mad this up and I see Revdex.com is Not helping on this at all

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Once again, we understand your frustrations, however the original free Gamertag change is offered because you are provided with a Gamertag at sign up. Offering a free change allows customers to use a tag that they desire without any consequences and can continue to use on their account. However, if a customer wishes to change it again, a charge will be applied.
We appreciate the additional feedback, and your comments have been recorded and will be forwarded to the appropriate department. At this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matter.
Sincerely,
Microsoft Corporation

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your account currency.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Has been fixed
[redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 issue.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.  Please...

understand that the Enforcement link below is the only avenue to receive more information regarding your account ban.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Hello [redacted]
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com...

claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Complaint: [redacted]
I am rejecting this response because:I want to know what are you going to do to change this,  and will this be adressed with your coumster service division?
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I don't feel that the ban was fair. They are being one doddd and not hearing both sides. I heard the young who my son was talking to calling him racist names. I told my son to disconnect. But yet the other player reported him!! I feel both sides should be heard. Do I guess if I don't like someone I can report them and that's ok even they really didn't do nothing!! Sincerely,[redacted]