Microsoft

Dear [redacted],Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. Unfortunately, after reviewing your service request number and conversation with our agent, (most recent email sent 7/21), our agent is correct in stating we will be unable to provide a refund as the transactions disputed occurred more than 90 days ago (10/01/2015-05/01/2016). Microsoft now considers this case closed and will no longer be responding. Please refer to the snipped quote below from the Microsoft Services Agreement, Section 9, part f:“Online Statement and Errors. Microsoft will provide you with an online billing statement on the Microsoft account management website, where you can view and print your statement…This is the only billing statement that we provide. If we make an error on your bill, you must tell us within 90 days after the error first appears on your bill.”(https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Service Request ID : [redacted]
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted], Thank you for responding regarding an issue with Hotmail.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.   If you have not yet contacted support about this issue, visit support.microsoft.com and a number will be provided when a case is created for you. Sincerely,Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  This is nearly a year and a half ago!  Microsoft already released Windows X and I'm still stuck with Windows 8.5 that can't be installed because it needs some files downloaded and I refuse to call their tech support because I don't feel I should have to pay the $50.00 or whatever because it's THEIR product that is flawed.  I know what I'm talking about because I have tons of IT certificates viewable on my Facebook site [redacted].  I didn't design the product, so it behooves Microsoft to fix it.  They need to CALL ME UP and WALK ME STEP BY STEP on WHAT TO DO for FREE. 
And who even waits this long to respond to a complaint?  Must be a lot of interns working there.  This is unacceptable behavior on so many levels.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.  Sincerely, Microsoft Corporation

Dear [redacted],
Thank you for responding regarding concerns with your upgrade to Windows 10.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com, OR, if you are unable to use the internet call +1 800-642-7676.
Sincerely,
Microsoft Corporation

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding your temporary account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox...

Live.  Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Complaint:...

[redacted]
I am rejecting this response because:  After ten days of frustration and many hours for trying desperately to get help all I received was disconnected phone numbers and links to NOT AVAILABLE” web sides. When I complained to Revdex.com I got connection to someone with access to Microsoft server and the problem has been fixed. I need to warn other users because the bug still exist. Thank you Revdex.com.
Sincerely,
[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your PC.  The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: they did not offer any sort of compensation or even a promise to not engage in these unethical practices in the future. It was just a boiler plate response.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,
Microsoft Corporation

Hello [redacted],
 Thank you for contacting Microsoft Corporation via the Revdex.com this issue. As previously stated, you have not provided enough information for us to work with you to address your concerns.  The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-7676.  If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue. Until then, Microsoft will no longer be responding regarding this matter.
 Thank you,
 Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface replacement. We have reviewed your situation and while we understand your frustrations we are unable to take the action you have requested.  As stated in...

the Surface warranty terms, when a device is replaced or repaired, it may be with new or refurbished parts, or a refurbished device. The replacement device is given a 90 day warranty during which you may still use the in-warranty repair/replacement services.
At this time, if your warranty has exceeded the 90 days, your best option is to go through with an out of warranty replacement. If you wish to do so, please visit support.microsoft.com and one of our agents will be happy to assist you. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:
Thanks for your help.
Let me check the service if it will be fine in next few days. Last time, I was blocked after I just made a call and I did not notice it until one week later.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:They asked for a service request number but there call center always end up disconnecting after placing me on hold for 30 minutes.   They always ask for my phone number just incase we get disconnected and I give it to them but they never call back.   When I call back we have to start all over then they place me on hold and we get disconnected.   It's a never ending cycle.   They want you to give up so you can't place a claim.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Skype's response indicates that it needs further information (my old email address) but the Revdex.com website doesn't provide a way to answer the response or to protect the privacy of the response.  I would like Skype to contact me directly by email so I can provide this information and get the credit attributed to my current email address.  When I sign in, all the accounts show up on the same page, so this shouldn't be a problem for Skype.  Alternatively, I want the Skype credit on the old email address (the [redacted] account) refunded to my credit card.
Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Hotmail account. With the information you provided in your claim, we were able to locate your account and a service request for this matter. Our records indicate you have...

been in contact with one of our support agents since the time this complaint was filed, who assisted you in recovering your account. Please confirm whether or not you are still in need of assistance, and if so, we will be more than happy to help.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspension.  We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently suspended from accessing Xbox Live. ...

Please understand that the Enforcement link below is the only avenue to receive more information regarding your account suspension.
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/.
We apologize that due to Microsoft policy, we will be unable to offer a refund for the service. We have recorded your feedback. Microsoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me.
Skype continues to charge my credit card for service which I am not using. They deliberately make it impossible to cancel. There is no phone number and there are Youtube videos out there made specifically to help in cancelling Skype.  I have tried to cancel and cannot. Sincerely, [redacted]