Microsoft

Complaint: [redacted]I am rejecting this response because:
This should be a good indication of what I went through dealing with Microsoft. It took them 9 months to respond to the Revdex.com and when they did they did not say anything at all. Thanks for your effort but apparently they think less of the Revdex.com than they do their customers.Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Xbox Live. We understand your frustrations, however due to Microsoft policy we are unable to fulfill your request for compensation of Xbox Live downtime. As the Xbox Services...

Agreement state, telecommunications systems are not fault-free and occasional periods of downtime occur. Microsoft is under no obligation to provide refunds or compensation due to these natural occasional faults. For more information on this topic, please visit http://www.xbox.com/en-US/Legal/livetou or refer to the snippet below.
8. NO Warranties
MICROSOFT, AND OUR AFFILIATES, RESELLERS, DISTRIBUTORS, AND VENDORS, MAKE NO WARRANTIES, EXPRESS OR IMPLIED, GUARANTEES OR CONDITIONS WITH RESPECT TO YOUR USE OF THE SERVICES. YOU UNDERSTAND THAT USE OF THE SERVICES IS AT YOUR OWN RISK AND THAT WE PROVIDE THE SERVICES ON AN “AS IS” BASIS “WITH ALL FAULTS” AND “AS AVAILABLE.” MICROSOFT DOESN'T GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AVAILABLE FROM THE SERVICES. To the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringement. You may have certain rights under your local law. Nothing in this Agreement is intended to affect those rights, if they are applicable.
YOU ACKNOWLEDGE THAT computer and telecommunications systems are not fault-free and occasional periods of downtime occur. We do not guarantee the services will be uninterrupted, timely, secure, or error-free or that CONTENT loss won't occur.
IF YOU ARE USING AN XBOX ONE CONSOLE, AN XBOX 360 CONSOLE, XBOX ACCESSORY, OR KINECT SENSOR OUTSIDE A SUPPORTED COUNTRY(IES), MICROSOFT IS ONLY RESPONSIBLE TO PROVIDE SERVICE IN THE COUNTRY(IES) NAMED IN THE WARRANTY.  MICROSOFT IS NOT RESPONSIBLE AND YOUR XBOX OR KINECT PRODUCT MAY BE EXCLUDED FROM WARRANTY COVERAGE AND PRODUCT SUPPORT OUTSIDE THE COUNTRY(IES) NAMED IN THE WARRANTY.
At this time, Microsoft considers this case closed. We appreciate your time and your feedback has been recorded. Thank you for being a valued Microsoft customer.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:They asked for a service request number but there call center always end up disconnecting after placing me on hold for 30 minutes.   They always ask for my phone number just incase we get disconnected and I give it to them but they never call back.   When I call back we have to start all over then they place me on hold and we get disconnected.   It's a never ending cycle.   They want you to give up so you can't place a claim.  Sincerely,[redacted]

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows 10 upgrade issues.  The Technical Support Escalations team will investigate this matter and contact you directly to work toward a resolution.
Sincerely,Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your game.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
If you have not yet contacted support about this issue, visit support.microsoft.com.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because:  This is nearly a year and a half ago!  Microsoft already released Windows X and I'm still stuck with Windows 8.5 that can't be installed because it needs some files downloaded and I refuse to call their tech support because I don't feel I should have to pay the $50.00 or whatever because it's THEIR product that is flawed.  I know what I'm talking about because I have tons of IT certificates viewable on my Facebook site [redacted].  I didn't design the product, so it behooves Microsoft to fix it.  They need to CALL ME UP and WALK ME STEP BY STEP on WHAT TO DO for FREE. 
And who even waits this long to respond to a complaint?  Must be a lot of interns working there.  This is unacceptable behavior on so many levels.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/10/10) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console. We would like to investigate your issue further but were unable to locate a Service Request Number within your...

claim or with the information you have provided. If you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistance. If you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account.
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX). Support is available from 6:00AM - 10:00 P.M. Pacific Time, 7 days a week including holidays.
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have an email with the service repair number which is (XXXXXXXXXX) Not sure why they can't find it since they sent it to me. More of the run a round?
Final Business Response /* (4000, 9, 2014/10/22) */
Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One console. After reviewing the Service Request Number provided in your claim, it appears a console repair order was placed for you, but our service center has no record of receiving it yet. Have you already sent the console to us? If so, please provide the tracking number for your console return.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because as have stated since the very beginning, I want my computer repaired or replaced. You did the damage, you fix it.Sincerely,[redacted]

Dear [redacted], Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox elite controller. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. Because the...

controller was purchased more than 90 days ago and its warranty is now expired, we are unable to provide a repair/replacement free of charge, or a refund. Your best option for resolution may be to purchase a new controller. We apologize that we are unable to fulfill your request. At this time, Microsoft considers this case closed. We appreciate your time and have recorded your feedback. Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear [redacted],Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided.  If you...

have a service request number, please update your claim with this number and at that time we will be able to provide further assistance. If you have not yet contacted support about this issue, visit support.microsoft.com. Sincerely,Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Revdex.com claim...

confirming your most recent service request number and we will be happy to investigate further.
 
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Office subscription. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you’ve requested.  Microsoft...

policy does not allow for refunds for Microsoft's services. For more information on this topic, please visit the Microsoft Services Agreement page (https://www.microsoft.com/en-us/servicesagreement) or refer to the snippet below.
g. Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. For more refund information, please visit our help topic.
At this time, we consider this matter closed. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox.  We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have...

provided.  If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance.
Sincerely,
Microsoft Corporation

Hello [redacted],
Thank you for contacting Microsoftvia the Revdex.com of Alaska, Oregon, and Western Washington.
We apologize for the delay in responding to your claim.  If you are still experiencing an issue with your product or service, please update your Better Business...

Bureau claim confirming your most recent service request number and we will be happy to investigate further.
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.comto get immediate assistance with the product or service you are experiencing issues with.
Sincerely,
MicrosoftCorporation

Initial Business Response /* (1000, 5, 2014/10/08) */
Dear [redacted],
My name is [redacted] and I work for Skype Customer Relations Office. My duties include responding to customer complaints.
I received your complaint from Revdex.com that you have experienced issues with Skype. I'm very sorry to read that and...

I will gladly assist you further.
It is possible that your card has been used fraudulently to buy Skype Credit. We take every precaution to ensure that only genuine transactions get processed; however, criminals have developed a number of techniques, such as random card generators or using stolen card lists, to gain access to an individuals' credit/debit card information.
If your card is a credit card, you are not liable for this transaction in any way. All major credit card companies have policies that protect you against this kind of fraud.
If your card is a debit card, your financial institution is required to reimburse you for fraudulent transactions.
We strongly recommend that you contact your card issuer immediately regarding any unauthorized transactions and ensure that no further fraudulent charges are made with your card.
We will also begin an investigation to locate and block the fraudulent orders related to your credit/debit card in our system. If you have a Skype account, please provide us with the following information:
The first six and last four digits of the credit card used to make the purchase. IMPORTANT: Do not send the full credit card number.
The name of the cardholder as written on the card.
The issuing country of the card.
The exact dates (or order numbers) of the fraudulent charges on your credit card statement.
We want to emphasize that this action will only stop the fraudulent orders in our system - it won't solve any other fraudulent charges on your card. It is therefore vital that you contact the financial institution that owns your card.
If you feel uncomfortable sending the information through Revdex.com, please feel free to send it to me directly to [redacted]@skype.net.
I hope the response has been helpful.
I will be waiting for your reply in order to assist you further.
Kind regards,
[redacted]
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (2000, 7, 2014/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Skyped customer relations department has contacted me via email. They have removed my information from the account fraudulently using it. They have promised a refund of the most recent transaction. This is a great outcome in a short time.

Complaint: [redacted]I am rejecting this response because:
Installing Microsoft Windows 10 broke my previously working laptop.  I have reached out to MS support and they have not been able to reasonably accommodate me with a solution.  The last suggestion of mailing the laptop in to the store was never followed up on (email from Sean on the 3rd, I answered, it is now the 8th).  
I expect someone to review the transcript of my online chat with Adrilyn and help me resolve this immediately.  
Sincerely,[redacted]

Dear [redacted],
Thank you for responding regarding concerns with your upgrade to Windows 10.  We apologize that we are unable to verify your account or locate your service request with the information provided in your claim.  We would like to assist in investigating your claim, however without a valid service request number we are unable to take further action. In the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help.  
If you have not yet contacted support about this issue, visit support.microsoft.com, OR, if you are unable to use the internet call +1 800-642-7676.
Sincerely,
Microsoft Corporation

Dear [redacted],
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Band replacement.  With the information you provided in your claim, we were able to locate your service request for this issue. As you stated, the...

warranty for your Band has not been honored due to damage from wear and tear, as opposed to a manufacturing defect. The warranty terms state that for damage done by excessive use of the Band, the customer is responsible for repairs and replacements. This is a part of Microsoft policy and explains why the service center was unable to provide a replacement.
We apologize that we are unable to provide your desired resolution for this issue, but are bound by Microsoft policy. If you wish to take your case another route, we will respect your decision. We appreciate your time and have recorded your feedback.
Sincerely,
Microsoft Corporation

Complaint: [redacted]I am rejecting this response because: they did not offer any sort of compensation or even a promise to not engage in these unethical practices in the future. It was just a boiler plate response.
Sincerely,[redacted]