Microsoft

Complaint: ***
I am rejecting this response because:I am very disappointed in the overall performance in your products and I am even more disappointed with Microsoft not fixing a problem with their product because it shows that they do not care about their products and is not willing to fix common issues with your productsThis just looks bad for Microsoft due to the fact that they don't believe in the functionality of their products and is not willing to fix the problemI am still looking for a new tablet in order to complete the typed portion of my summer assignment before August 15thIf I do not recieve a new tablet, I will cease patronizing you and I will switch over to Dell
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: it is now an OLD issue and it too you way too long to just try and sweep it under the rug.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Even though I was on a renewing subscription, microsoft continued to charge me for xbox live after the initial year, even though my play time had expired and microsoft was unable to charge the credit card which was associated with my account because it had expiredWhat is the limit to these charges? it could have gone on for years and I would not have knownI assumed I would stop being charged if my credit card was not active, not continue to wrack up a bill for a service I was not using
When I paid for another year, microsoft charged me for weeks after my credit card had expired when I was not using the serviceThis is unacceptableAn acceptable resolution is to credit me for the full year that I paid for or refund the entire transaction
I have been an avid mirosoft fan, purchasing a surface on launch day, a microsoft phone, and holding stock with the companyThis experience has led me to rethink my relationship with microsoft.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: The solutions proposed were not really solutions. Your solution to the length of time of the battery will last was basically that you only said "up to" 11hours depending on usage. Even with minimal usage, we have only been getting HALF of that usage. The other solution proposed was that we BUY a better battery. Why would we do that? If we buy a better one, it will still perform "up to" whatever you advertise and it will still depend on usage. There is no assurance that our actual result would be any better than the current battery. What a scam!Sincerely,*** ***

Dear Mr*** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype invoice issue. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because:The company (Microsoft) asked me to update my claim with a "service request number." At no point during my phone calls was such a number ever provided to me, so I have no such number that I can provide. All I can say is that I made several calls to their support center on Feb at 5:PM EST and 5:PM EST from ***
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your recent call with our Support Team. The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding access to your Xbox Live account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, please call 1-800-4MY-XBOX (800-469-9269). Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
My Windows computer stops working at regular intervals due to a problem with the Windows updatesI have computers having the same issues and rendering my computers absolutely unusable for hours if not days at a timeFor months I have been trying to get support for Microsoft for which I paid full licenses of their productThe Microsoft support team never acknowledges or resolves the problem and they then put you on hold until you hang upIF you have not hung up after one or two hours on hold then they hang up on youI contacted Microsoft's corporate office who refuse to do anything but forward you to the support group that does not provide any supportI have lost countless work days because my brand new computers are useless when Windows does thisThe problem happens when Windows tries to find and install updates on it's ownMicrosoft go as far as blocking all Google software from operating when updates are running in the backgroundYou can't stop the update process or control it and it can run for hours without endI have spent thousands and thousands on computer equipment and none can be used when this happensI have lost thousands of dollars in pay due to this specific problemI can not resolve the problem myself as I purchased more computers in hopes of getting one to work but they all have the same symptoms from this Microsoft issue
I want Microsoft to acknowledge this issue and resolve it HONESTLYI want them to also stop blocking Google Chrome from operating when this issue happens and force you to use Microsoft Edge which is NOT a substituteAnd honestly I wish they were sued for the illegal behavior of blocking competitive services at will.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your GamertagAs the agent you spoke with explained, every Xbox user is given an autogenerated Gamertag when they sign up and create an Xbox accountWe understand the Gamertag
given to players may not be their first choice, which is why customers are provided with one free Gamertag change - so that you are able to personalize your Gamertag how you would likeBecause you have done this, due to Xbox policy, any following Gamertag changes will require paymentWe apologize that we are unable to provide your desired resolution, however we stand by our policies regarding this matterAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear *** *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows 10. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe money was refunded to my account. Sincerely, *** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: Until I have a final resolution this will continue to stay opened
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Office activation. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have
requested. Due to Microsoft policy, we are unable to provide a product without a valid product key or proof of purchase. If these cannot be provided, your best option is to purchase a new one
We apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: The website asks what the problem is "Your PC won't start" and their solution to resolve the problem "Use a recovery drive to restore or recover your PC", but the site doesn't say how to do soSince "If you’ve previously created a USB recovery drive" is listed on the page, which I did, I'm assuming the company knows there is an issue with recovering Windows when creating a USB recovery driveIf Microsoft had provided a copy (retail or OEM) of Windows, I would have reinstalled the software without submitting a complaint to the Revdex.com.https://support.microsoft.com/en-us/help/12415/windows-10-recovery-op...⇄ /> Sincerely,
*** ***

Complaint: ***I am rejecting this response because:No money has been returned to me. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/10/02) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's virtually impossible to locate the phone number for support on the Microsoft Xbox website and nobody answered the online chat session
The gamertag for this account is ***
I have since retained my gamertag back but it took several days and I lost all my points
Final Business Response /* (4000, 9, 2014/10/07) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountBased on your latest update to your claim, it appears your issue has been resolvedYour comments have been recorded and we appreciate your continued support of XboxMicrosoft considers this matter closed
Sincerely,
Microsoft Corporation