Microsoft

Initial Business Response /* (1000, 5, 2014/08/04) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOnce again, we sincerely apologize that we are unable to fulfill your request, but we are bound by Microsoft policyMicrosoft products and services cannot be provided free of charge, and as stated previously, we are unable refund purchases made over days prior
Microsoft has closed this caseWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueOur records indicate you were in contact with an agent from the Technical Support team, who reached out to the Sales department to have an agent contact you regarding the resolution of this issueIf you have not been contacted by a Sales agent from the Escalations team, please confirm and we will be happy to further investigateSincerely, Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: As I stated, the booklet that came with my controller, as well as the information provided by your retailer, Gamestop, this product comes with a year warranty. Also as stated, this is clearly a well known defect as there are videos, blogs, endless posts, and photos of the same defects I am reporting. Due to gross negligence from Microsoft, I am currently exploring options into a class action suit as I believe Microsoft is responsible for willfully distributing faulty merchandise.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am sorry that I was in the hospital and was fighting to keep my foot which I lost half the battleIt I also nice to know that BUSINESSES gets so much more time then we the consumer doseWow business get what to days and I got from the 4/to the 5/and I got out of the hospital and was going to be sent to a rehab place but could not goAttached it a screenshot of the case number and stuffBut look I put in the claim the problem and they will not help with the idea to be able to opt out of advertisements all togetherNow I can opt out of customized advertisements to my likeings but that is what I want to do is opt out of advertisements that I like so I can be even more disappointed in getting advertisements I don't wantBut you see they did not even answer the question, so you will mark it as a response which was no response because did you see even them even address the complaintThey are telling me to file a complaint with them but how? Did they put in a link to go to a complaint section to do what ever the want me to doSo MICROSOFT maybe I would put in a complaint in to a place you want me to fill one out atBut all you do is send me to the FEQ and other was nothing come up with what I was speakingThen I have sent feedback and answered to your question did this article help you and I would say no and never hear anything back from you trained monkeyWhich they are smarter then that but they can only answer what you say and if there is nothing then they say nothingSo thank you for taking my hard earned money and then employ people who may not even have a Windows computerSo please read the complaint then answer the question why is that so hard to do. Thank you*** *** ** *** *** ***
*** ** ***
***
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
This problem was NEVER resolvedThe last time we contacted Microsoft, their telephone reps were so abusive and rude, we experienced emotional distressIn fact, we were promised a callback, which has NEVER happenedAfter months and months of Microsoft failing to respond, we threw away all notes on thisHowever, detailed information was already provided to the Revdex.com, when we initiated this Revdex.com Complaint
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. The Global Escalation Services team is now handling your case, and will work with you directly towards resolution.
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your new computer. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you are having issues providing the number, please check to make sure it is a digit number from Microsoft SupportYou may also try to enter it in the format SRXXXXXXXXXXID, replacing X's with the numbers, and perhaps your computer will allow it. Once we have the service request number, we will be happy to help
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: my complaint was in regards to the bank fees that were charged to me because of microsofts errorThis issue is not being addressed or acknowledged When I spoke to a manager regarding those overdraft fees I was told that Microsoft does not cover them even if they were responsible due to a billing error, as was the case here. Please address the issue at hand! Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows update issueAfter reviewing your service request number it appears one of our Tier agents attempted to call you twice on 7/but was unable to get a hold of youYou can
expect to be contacted again within hours and our Tier agent will be happy to assist youSincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** I have no resolution ,,,,,,,,,,,,,,, as of yet , I have been told by microsoft I have to purchase another keyboard ,,,,, NO this one is less then a year , nope nope nope ,

Complaint: ***I am rejecting this response because: I am not currently working with the Microsoft escalation department I will accept Microsoft's resolution when my account is converted back to English instead of Italian.Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedThe currency that was on your account was added after the conversion process took placeThe points that were converted into local currency do have an expiration date in However, the currency that became expired was added after that conversionYou can always look at your account billing information through our website account.live.comWe consider this matter closedSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***
We have contacted the support desk already.The staff spoke very poor english and did not know what to do to helpWhen we called for support we gave my mothers email address which was ***@sbcglobal.netThey sent several passwords maybe 5-none of them worked.My mother has NO access to her computer at all.We were not given any other account numbers.All we want is to have access to the computer and get these downloads off.My mother is in poor health and the stress you have created is not good for her heart

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. In reviewing your service request regarding this issue, it appears that you have been previously informed that the purchase window clearly outlines PLUS APPLICABLE TAXES, and therefore you would be
subject to sales tax for your specific region/country/state
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueUpon reviewing your case, our records indicate that the agent working with you to fix this problem updated the status of the service request today (5/12), stating that he has removed the blocked node on your account and at this time, we advise you to try signing into your account to make sure the issue is resolvedIf you are still unable, please let us know and we will be happy to provide further assistanceOtherwise, Microsoft will be closing this case as resolvedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear *** *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with the Windows update. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation