Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding a billing issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refundWith the information you provided in your claim, we were able to locate your account and a service request number for this issue, and see that you have been in contact with an
agent working on your caseOur records indicate that she sent you a follow up e-mail today (7/1) and will continue to investigate your caseWe recommend that for any further questions or requests regarding this matter, you reach out to her directly for the fastest possible resolution
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows 10 upgrade. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meJust this morning I had heard back from microsoft via email, with more detailsXbox has a function where you can share your account with others in your householdIt allows families to give each person their own section, but it all falls under one paid accountOne of the members of my household did infact, break the code of conductUnfortunately they don't care to even hear any details of what happenedThere is still no way to communicateYou can click a button to request a review, but thats itThank you Revdex.com for your serviceI am dropping this complaint because I am tired of fighting thisI will no long give ANY business to microsoft.
Sincerely, *** ***

Complaint: ***
I am rejecting this response because I can not make a claim thru your support line because I do not have an account with microsoftYour support.Microsoft needs an accountI do not have have one to make the claim to get the claim #but I will try once moreYou guys are crooksWhy don't You take more time in creating a actual support line where people can just call inCAUSE THIS IS A FREAKIN JOKEIt's already been over month since you stole money outta my accountAll I want is the money backHow hard is this
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your operating system. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Initial Business Response /* (1000, 5, 2014/12/03) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with some recent purchases and promo codes. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Skype account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your windows issue. The Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: While the complete failure of the Xbox occurred outside of the warranty the console has had many issues, which I reported, since its purchaseI don't feel that I should have to pay to repair what I feel is a defective product.Sincerely,*** ***

Dear *** Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with hackers gaining access to your device. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: The issue is not resolved This response only reiterates the original complaintMicrosoft was able to charge my credit card after it was removed from their systemInstead of crediting me for the purchases that I was complaining about on April 11, 2015, they charged my card again Their response states that they couldn't refund my card because it was not on fileHow were they able to re-charge but not credit? When I complained via chat on May 5, with Dee, I was told that if I put my credit card information back in the system she would correct the errors They only credited me for ONE set of charges I have multiple charges that I have paid in the past because it was such a headache trying to get them to reimburse for unauthorized charges I have made a point not to leave my credit card in their system and my son doesn't have access to it nor does he know the numbers I am trying to figure out a way to attach the chat conversations and I would gladly supply you with my credit card statements so you can see how many charges that I have received in the past Charges that I paid for because I was not sure if my credit card info was removedThe reason I am so enraged is because I KNOW I removed the card information myself because I was tired of having charges that my son said he had not made or that it was "free" I know Microsoft is huge and they don't care about me or my issue but it's the principle at this pointI will go out of my way to tell others how I was treated and how much money their company took me for*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAt this time, we have offered all possible options for resolution and apologize that we are unable to fulfill further requests for this matter. Microsoft considers this case closed
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I've contacted both ***, and my bank and they are both saying they have no records of a refund from microsoftThis complaint is not closed something on your end has an error someone has doneUntil I get what I deserve this will never be closed.Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your refund issue. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue. Our records indicate that an agent reached out to you regarding the terms of your purchase, and explained that the earn was only available in a select few states which do not include California. As compensation, you have been sent an eVisa gift card for $via e-mail. The agent with whom you were in contact has made multiple unsuccessful attempts to contact you for follwhich have not been answered, so this case has been closed as resolved
For further questions or requests, please reach out to the agent directly. We appreciate your time and continued support of Microsoft Products and Services
Sincerely,
Microsoft Corporation