Microsoft

Complaint: ***I am rejecting this response because: issue is still open and after years they are replying even issue with their serviceSincerely,*** * ***

Hello,
My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further
At Skype, we have
systems and processes in place designed to detect potentially fraudulent or illegal behaviour carried out in respect of Skype accounts, thus to protect our UsersTherefore, the Skype account was blocked in order to protect the account information from unauthorized access
Our usual policy is that we will remove the restriction from a Skype account as soon as we have done a few security/identity checks, to make sure we open the account for the rightful owner and not for the fraudstersThe necessary checks after an incident like that include the verification of some of your payment details as well as the necessity to change your Skype account passwordPassword change can only be done after successful verification
I have now unblocked your Skype accountIn order to secure the account, please make sure to use a strong password and change your password on a regular basis
You can easily just your password here: https://login.skype.com/recovery by requesting a password recovery token to the registered email address
I hope this response has been helpful
We apologize for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,KaisaCustomer Relations OfficeSkype

Complaint: ***I am rejecting this response because the effort has alreay been made to contact Microsoft on this issueThe problem is that the account set up through Microsoft is not longer activeIt is a simple matter to remove the site with the out of date informationInstead Microsoft attempts to impose its bureaucracyIt is clear *** remains correct and it applies to Microsoft.Sincerely,*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account suspension. We have reviewed this matter and verified that the account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding the suspension.You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
MicroSoft has not been given me access to my ***@hotmail.com account MicroSoft has not apologized to me in a letter
or called me to give me back my password I have attempted to resolve this issue for a year
Sincerely,*** ***

Complaint: ***I am rejecting this response because: Were the issues noted in the complaint ever addressed or resolved?
Sincerely,*** ***

Complaint: ***I am rejecting this response because:You really don't care apparently cause you keep sending the same response.Sincerely,*** ***

Complaint: ***I am rejecting this response because:The agent in question is demanding a receipt...which I don't have and the credit card I use is closedI am sure you are frustrated but no where near as frustrated as me! I denied any further emails with the individual assigned to me as he wanted to do more tech support and I'm sick of it! A brand new computer should not have these issues from the start!! If the guys at the mall booth (where I bought it from) would still be there, this would be done already.I just want the *** thing replaced*** ***
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com and a service request number will be provided to you
Sincerely,
Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live connectivity. We appreciate the time you have taken to provide your honest feedback regarding our Xbox Live serviceYour comments have been recorded and we appreciate your
continued support of Xbox. Sincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/30) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with a gift code. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceSincerely,Microsoft Corporation

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the charges on your account. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:As I noted in the chat transcript, the money was deducted from my account Obviously Microsoft pocketed the money It took them TWO YEARS to even address this claim.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a headset replacementWith the information you have provided in your claim, we were able to locate a service request for this issue on your accountOur records indicate you have been in
contact with an agent, who most recently sent an e-mail yesterday (8/17) with instructions on how to get your shipping labelPlease refer to this e-mail for the next steps in resolving this issue
If you have any further requests or questions regarding this order, please reply to the agent's e-mail and he will be more than happy to assist you
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows software issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because: I WANT A FULL REFUND
Sincerely,
*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Gamertag changeWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedThe enforcement team
reserves the right to take action upon a Gamertag that is found to be in violation of the Terms of Use and subsequently assign a new one to the accountIn order to change it again a payment will be requiredWe apologize that we are unable to provide your desired resolution but stand by Microsoft policy regarding this matterAt this time, we consider this case closed. We appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI apoligize I was unable to notify Revdex.com sooner that the situation was being taken care of
Sincerely,
*** ***

Dear *** *** Thank you for responding regarding your Xbox charges. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.comNext, click on the “contact us” link below the search barThen, click “get started”A pop up window will appear and you may ask to talk to a support agent at any timeSincerely, Microsoft Corporation