Microsoft

Complaint: ***I am rejecting this response because: Were the issues noted in the complaint ever addressed or resolved?
Sincerely,*** ***

Dear *** *** Thank you for responding regarding your Xbox charges. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.comNext, click on the “contact us” link below the search barThen, click “get started”A pop up window will appear and you may ask to talk to a support agent at any timeSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because: I do not have a service request number- how do I go about getting one?Sincerely,*** ***

Complaint: ***I am rejecting this response because: If "contacting me directly" means via email or phone; you will not reach me In am frequently in no cell services locations and work hr days My email is setup to only allow white listed addresses through I have wasted enough time talking with reps Maybe "Microsoft" doesn't know this, most people have a busy schedule and do not have hours to waste away on the phone talking with some low-level employee who's job is to quote prewritten scripts to people This is why I decided to go the way of Revdex.com I have already bought a new phone, another $700, because I couldn't use the one I purchased
Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the charges on your accountThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Revdex.com:I have been contacted by the company and they have indicated they will make an attempt to fix the problemSincerely, *** ***

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your recent call with our Support Team. The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:The agent in question is demanding a receipt...which I don't have and the credit card I use is closedI am sure you are frustrated but no where near as frustrated as me! I denied any further emails with the individual assigned to me as he wanted to do more tech support and I'm sick of it! A brand new computer should not have these issues from the start!! If the guys at the mall booth (where I bought it from) would still be there, this would be done already.I just want the *** thing replaced*** ***
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The response has nothing to do with the complaint I am not a customer of theirs I am getting phishing scams from their customers I have sent them the information directly and had hoped for the issue to be fixed.Sincerely,*** ***

Hello,My name is *** and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaintsI received your complaint from Revdex.com that you have experiencedissues with SkypeI’m very sorry to read that and I will gladly assist youfurther.At Skype, we have systems and
processes in place designed todetect potentially fraudulent or illegal behaviour carried out in respect ofSkype accounts, thus to protect our UsersTherefore the Skype account wasblocked in order to protect the account information from unauthorized access.Our usual policy is that we will remove the restriction froma Skype account as soon as we have done a few security/identity checks, to makesure we open the account for the rightful ownerThe necessary checks after anincident like that include the verification of some of your payment details aswell as the necessity to change your Skype account passwordPassword changecan only be done after successful verification.You have successfully passed the verification process andneed to change password in order to complete the unblock.You can easily change the password on your account when youfollow this link: https://login.skype.com/recovery and follow the instructions.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding. Kindregards,*** CustomerRelations OfficeSkype

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account suspension. We have reviewed this matter and verified that the account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding the suspension.You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account suspension.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live subscription charges. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,Microsoft Corporation

Dear *** ** ***, Thank you for contacting Microsoft Corporation via the Revdex.comWe would like to refer you to our previous response regarding this issueWe consider this issue to be closed and will no longer be respondingSincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account banAs the Xbox Services Agreement states, if an account is banned to due to violation of the Terms of Use, Microsoft is not obligated to release the content to the customer
from the account in questionWe apologize that we are unable to assist with this matter
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/12/30) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your claim
or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
MicroSoft has not been given me access to my ***@hotmail.com account MicroSoft has not apologized to me in a letter
or called me to give me back my password I have attempted to resolve this issue for a year
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Xbox Live account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Gamertag changeWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedThe enforcement team
reserves the right to take action upon a Gamertag that is found to be in violation of the Terms of Use and subsequently assign a new one to the accountIn order to change it again a payment will be requiredWe apologize that we are unable to provide your desired resolution but stand by Microsoft policy regarding this matterAt this time, we consider this case closed. We appreciate your time and continued support of Microsoft products and services.Sincerely, Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows updatesOnce again, we apologize for the delay in responding to your claim. Your feedback regarding your experience is much appreciated and your comments will be recordedIf you are still experiencing issues that require assistance, please reply with your most recent service request number and we will be happy to investigate further
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation