Microsoft

Hello,My name isKaisa and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com saying that you have experienced issues with SkypeI’mvery sorry to read that and I will gladly assist you further.I havechecked our records and
can see that Skype Customer Support agent has alreadyreversed the Order in questionThe payment will not be taken and ordertogether with the payment agreement is cancelled.I hope thisresponse has been helpful.Weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kindregards, Kaisa CustomerRelations OfficeSkype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox Live subscription charges. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I received an email stating that I would not be charged Following that email, I was charged $ I would like an answer as to why this happened I do not understand why I was charged after I received an email saying that I would not be I also want to know what the alleged damage was No one has been able to tell me If you claim my product was damaged, I want it returned to me Please read the attached letter It explains everything in GREAT detail As of now, my subscription with Xbox have been cancelled Until this is resolved, and my money is returned to me, I will not be reactivating it I know, without a doubt, that there was no damage to the Kinect that I returned for repair Its only issue was that it was powering off There was absolutely no cosmetic/visible damage There are only possible explanations for Microsoft to claim damage: 1.) There was an error made (Due to the lack of answers I have been able to get, I feel like this is the most likely.) 2.) The Kinect was damaged in shipping (Even if this is the case, I do not feel as if I should be responsible as I was not the one who paid for the shipping Insurance is they payers responsibility.) 3.) Xbox is stealing money from its customers by fraudulently claiming damage to repairs sent in(I do not believe this to be true, but if the other reasons are false, this is the only possible explanation.)Sincerely,*** ***

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the charges on your accountThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: The response has nothing to do with the complaint I am not a customer of theirs I am getting phishing scams from their customers I have sent them the information directly and had hoped for the issue to be fixed.Sincerely,*** ***

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your recent call with our Support Team. The Customer Advocacy Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Skype. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:I Stated in the complaint what my issue was and it takes months to respondReallyI will not accept thisEither honor what I want or I will tell everyone not to purchase Microsoft products.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue activating Microsoft Office. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Hello,My name is *** and I work for Skype Customer RelationsOfficeMy duties include responding to customer complaintsI received your complaint from Revdex.com that you have experiencedissues with SkypeI’m very sorry to read that and I will gladly assist youfurther.At Skype, we have systems and
processes in place designed todetect potentially fraudulent or illegal behaviour carried out in respect ofSkype accounts, thus to protect our UsersTherefore the Skype account wasblocked in order to protect the account information from unauthorized access.Our usual policy is that we will remove the restriction froma Skype account as soon as we have done a few security/identity checks, to makesure we open the account for the rightful ownerThe necessary checks after anincident like that include the verification of some of your payment details aswell as the necessity to change your Skype account passwordPassword changecan only be done after successful verification.You have successfully passed the verification process andneed to change password in order to complete the unblock.You can easily change the password on your account when youfollow this link: https://login.skype.com/recovery and follow the instructions.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding. Kindregards,*** CustomerRelations OfficeSkype

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com. The attachment provided has no information on it that we are able to seeAs stated in the previous message, the Accessory Exchange Process does not include a provided shipping labelIf you would like to continue your exchange, please send in the headset to complete the processMicrosoft considers this matter closed.Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Gamertag. The Xbox Listening & Advocacy Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Office Starter issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that ***e we will be able to provide further assistanceA service request number should have been emailed to you when you called our supportSincerely, Microsoft Corporation

Dear ***Thank you for responding regarding issues you are experiencing with cancelling your subscriptionWe apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Windows updatesOnce again, we apologize for the delay in responding to your claim. Your feedback regarding your experience is much appreciated and your comments will be recordedIf you are still experiencing issues that require assistance, please reply with your most recent service request number and we will be happy to investigate further
We appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account banAs the Xbox Services Agreement states, if an account is banned to due to violation of the Terms of Use, Microsoft is not obligated to release the content to the customer
from the account in questionWe apologize that we are unable to assist with this matter
At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.I have checked ourrecords and
unblocked the Skype account linked to the email address providedYouhave access to all services again.Again, we apologize forany possible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding the problem you are having with your account. The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: I do not have a service request number- how do I go about getting one?Sincerely,*** ***