Microsoft

Complaint: ***I am rejecting this response because: If "contacting me directly" means via email or phone; you will not reach me In am frequently in no cell services locations and work hr days My email is setup to only allow white listed addresses through I have wasted enough time talking with reps Maybe "Microsoft" doesn't know this, most people have a busy schedule and do not have hours to waste away on the phone talking with some low-level employee who's job is to quote prewritten scripts to people This is why I decided to go the way of Revdex.com I have already bought a new phone, another $700, because I couldn't use the one I purchased
Sincerely,*** ***

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information
you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with charges on your account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Complaint: ***
I am rejecting this response because: For the record, see attached filesWhat else is needed to completely remedy this matter..."RE: Better Business Complaint ID ***: Your/Microsoft's/ Bing.com algorithm is producing/creating malicious, fake, inaccurate, defamatory searches/profiles/references on/across the World Wide WebThe Bing.com search engine is linking my unique identifiers/likeness/images/online content (***, ***) to online and offline deviants/criminalsYou/Microsoft/Bing.com have been informed and advised on multiple/numerous occasions of this business/software/operational issue and misconduct and have been willfully negligent/done nothing to fix itOne example: http://www.spoke.com/info/***/*** is/was using/gathering/inaccurate/malicious intel, gathered from Bing.com, to create/complete a malicious/inaccurate/defamatory/fraudulent online citizen/civilian/consumer profile without my consent, permission or awarenessWhat else is needed from citizens/civilians/consumers, who are being negatively impacted by the fraudulent/libel/inaccurate instances that Microsoft's/Bing.com's software/algorithm is creating (including but not limited to, fake online citizen/civilian/consumer searches and profiles) to fix/resolve/remedy across the World Wide Web indefinitely?"
Sincerely,
*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Xbox Live account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Dear *** ** ***, Thank you for contacting Microsoft Corporation via the Revdex.comWe would like to refer you to our previous response regarding this issueWe consider this issue to be closed and will no longer be respondingSincerely, Microsoft Corporation

Complaint:
***
I am rejecting this response because:
Sincerely,
*** *** I did not want to push the key because I was afraid I may not be able to offer a comment.I do accept that they can get back with me in a reasonable time period.This wait time is no indication that my problem with Microsoft/Skype is resolvedThis is just one step in the process

Revdex.com:I have been contacted by the company and they have indicated they will make an attempt to fix the problemSincerely, *** ***

Complaint: ***I am rejecting this response because:
They responded to me with a new ticket number and tracking number, but the same exact thing is happening again where they have no idea when I will receive itI tried to contact both persons that e-mailed me and have yet to receive any response whatsoeverThis matter is not resolved and they continue to fail to communicate at all with me.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely, Ok But Still Thats Not A Good Way For A Manager To Talk To A CustomerI Still Want To Be Copensated For A Service Credit $DollarI Think Microsoft Hire Employees That Dont Care About Its CustomersAnd Now That All This Money I Done Spend With Microsoft Xbox Shouldnt I Be Treated Like ThisHe Downright Insulted Me On PhoneI Called In For Customer Service But I Didnt Get That At AllAnd I Have The Phone Call RecordedP.S I LoVe Microsoft XboxAnd I Just Hope Yall LoVe As A CUSTOMER ***!!!

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with hotmail. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleAfter reviewing the Service Request Number provided in your claim, the previous representative who was working with you offered to do an advance exchange console order for youThis order involves a console being shipped to you, and after you verify the console is in working order, you would send the bad console back to usThis order does involve a processing fee, and a hold on a credit card until the bad console is returnedIf you would like to complete this order, please call to our Xbox support team at*** Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comMicrosoft is unable to waive the day waiting periodWhile this may be an inconvenience, this is in place to protect customer accountsDue to this, Microsoft will not be able to take the action requestsed
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation

I am sending two numbers which should identify the request to remove content and to report inaccurate information:RE: ***RE: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I never was given a number by thenI can show my credit card charge
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)I invested 48+ hours of time in speaking with Billing, talking with rewards through forums, posting problems and explaining unneeded information and now I am really tiredHow difficult is it to resolve a deadlock within your own internal teams?I will just post one link here, which will explain you what deadlock I am talking of:http://forums.xbox.com/xbox_forums/xbox_rewards_support/f/29/t/***.aspxI want my money Microsoft, this time more than you owe me since I have spent too much time in fixing this! Please fix the deadlock within your teams on your own, rather than pulling in a customer to do that!

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation