Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft office chargesUnfortunately, after reviewing your Revdex.com complaint, service request numbers and account history, we will not be able to refund you the $Microsoft now
considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 4, part (a), subsection (i) and Section 9, part (g): “You are responsible for all activity that occurs under your Microsoft account or Skype account.” “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft
Corporation

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding tocustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.If you thought you had some
Skype Credit, but aren’t able to use itanymore, it may be because it has become inactiveSkype Credit becomes inactive if you don't use itfor a certain periodDon’t worry! It’s really easy to re-activate it.To re-activate your Skype Credit:Sign in to your Skype account.If yourSkype Credit is inactive, you’ll see a Reactivate credit link at the topof the pageClick Reactivate credit.Check thecredit that appears, then click Reactivate credit.Wait forthe credit to reactivateIt can take a little while. That’s it.Your Skype Credit is ready to use again.In the future, you can keep your Skype Credit active by making sure youplace a call (outside of your subscription, if you have one) or send a textevery days.In case you forget, we send two email notices, days and days beforeyour Skype Credit expires, to remind you to keep your Skype Credit balanceactive.Refunds are given in accordance to the service agreement: http://www.microsoft.com/en-us/servicesagreement/You can read aboutinactive Skype Credit on Skype support page in the following FAQ: https://support.skype.com/en/faq/FA10378I hope this response hasbeen helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your promotional purchaseWe understand this issue came from a purchase made at the Microsoft StoreThe fastest way to get this issue resolved is by contacting Microsoft Support at support.microsoft.com or 1-800-642-An agent from the support team will be more than happy to assist you and hopefully get this matter resolvedIf you are unable to resolve it via this avenue, please reply to this email with your most recent service request number and we will be happy to help
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: First, they waited way too long to get back to me, which demonstrates the level of respect they have for their (long time) customersSecond, they completely failed to address my issue and instead, sent what appears to be an automated response with zero useful information contained withinJust another Microsoft customer service failure, I guessBig surpriseDefinitely not a company that goes the extra mile for their customersSad, really.Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office subscription charges. The Accounts and Billing team will investigate this matter and contact you directly to work toward a resolution
Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because:It is only yeara old and is lightly usedIt should not be having problems like this alreadyYou guys are not standing by your product at allI just paid $plus tax years ago and now you want me to pay additional money to fix itI should not have to pay to fix it.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Your agent, Michael, was not listening to meHe got hung up on the power supply not being returned yet, and refused to listen to what troubleshooting I have done, and discuss further options.And now, because of the entries in the service record made by him, that's the only response I get from anyone.all I want is a working Xbox, which will require someone to listen to me.This whole situation has been handled poorly by MS from the start.what is it going to take to get someone senior's attention? Disputing the credit card charge?
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/07/28) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One consoleThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would select yes; however, I am not completely satisfied, because I do not want to be charged $for a broken systemNo one at Microsoft will stop this pending charge or allow me to send back the broken system they sent meMicrosoft also did not provide a contact number or a time-frame for their Listening and Advocacy team to investigate and contact meFor these reasons, I am unsatisfied, because no time line for resolving the issue has been given and no point of contact was provided to me
Final Business Response /* (4000, 9, 2014/08/05) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleThe Xbox Listening and Advocacy Team is now handling your case, and will work with you directly towards resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with the Windows 10 upgrade. We would like to investigate your issue further but were unable to verify your account or locate a service request number with the
information you have provided. If you have a service request number or can have one created for you, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com or call 800-642-
Sincerely,
Microsoft Corporation

Hello,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your RevDex.com claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visit support.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your warrantyWith the information you provided in your claim, we were able to locate an account and service request for this matterOur records indicate you have been in
contact with an agent from the Global Escalation Services team and working to resolve this issueOur most recent update states that our agents have received the necessary information to create an order via e-mail and have forwarded it to the appropriate department to have a new exchange order placed for you
For any further questions or requests regarding this matter, please feel free to reach out to the agent with whom you have been in contact and he will be more than happy to assist you furtherWe appreciate your time and continued support of Microsoft products and services
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Complaint: ***
Hi - No, I have not received as of Jan 31st any input from the Global Escalation Team or any kind of email from Microsoft.
Thank you.
Sincerely,*** ***

We worked with the customer to educate her about the language options for ItalyWe currently don’t offer an English language version of the Xbox One operating system when an account is set to ItalyCustomer worked with our advocate for around days

Revdex.com:The escalation team did get in touch with me and they are working toward finding a resolution to this issue.Sincerely, *** ***

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaintsI received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.I have checked our
records and can see that you have changed the password, therefore I have unblocked the Skype account and you can use the paid services again.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Outlook. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: I have put a great deal of time into this problem, with phone calls and trips to Best Buy, where I made the purchaseI am tired of the lack luster response from MicrosoftI already talked to Customer Relations twice and endured rudenessMicrosoft's response is a knee jerk effort to discourage my pursuit of fair customer product complaintIn the meantime, I replaced the keyboard with one which worksI am going to discard the Microsoft Wireless Keyboard and although I am preparing to purchase another computer with accessories, I will remember that Microsoft does not stand behind their products.
Sincerely,
*** ***