Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft office chargesUnfortunately, after reviewing your Revdex.com complaint, service request numbers and account history, we will not be able to refund you the $Microsoft now
considers this case closed and will no longer be responding. Please refer to the snipped quotes below from the Microsoft Services Agreement, Section 4, part (a), subsection (i) and Section 9, part (g): “You are responsible for all activity that occurs under your Microsoft account or Skype account.” “We reserve the right to issue refunds or credits at our sole discretion.” (https://www.microsoft.com/en-us/servicesagreement) Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows upgrade. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Actually, this was taken care of already I totally forgot I had filed this complaint The company refunded me my money as they no longer had the item in stock.Sincerely, *** * ***

Complaint: ***
I am rejecting this response because:I never was given a number by thenI can show my credit card charge
Sincerely,
*** ***

Dear *** ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S console issueAfter reviewing your service request number and conversation with our agent, they are correct in stating that the decision to not repair the device due to tampering will not be overturnedMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Xbox One Product Warranty, Section 5, part (c):“…this warranty does not apply if Your Xbox One or Accessory is… opened, modified, or tampered with…”(https://support.xbox.com/en-US/my-account/warranty-and-service/consol...⇄ Sincerely,Microsoft Corporation

I am sending two numbers which should identify the request to remove content and to report inaccurate information:RE: ***RE: ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleAfter reviewing the Service Request Number provided in your claim, the previous representative who was working with you offered to do an advance exchange console order for youThis order involves a console being shipped to you, and after you verify the console is in working order, you would send the bad console back to usThis order does involve a processing fee, and a hold on a credit card until the bad console is returnedIf you would like to complete this order, please call to our Xbox support team at*** Sincerely,Microsoft Corporation

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your *** ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.
Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/17) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is that while they can find my account via my credit card that was used to set up auto-billing years ago, the email address attached to that account is no longer active so they cannot verify me in order to process a refund of the last bill
In talking with my bank, the only thing I can do is dispute the charge but that is no guarantee you will accept that dispute
So do you see my issue here? Right now, I'm very dissatisfied and because I feel like I'm getting the "song and dance" routine, I will NOT recommend Xbox and Xbox Live to anyone! I will stay with *** as at least they know how to treat their customers
Final Consumer Response /* (4200, 11, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is exactly why I will never ever recommend Microsoft xBox Live or Xbox period to anyoneSorry, but Microsoft's customer service is severely lacking and the excuses they give to get out of refunding anyone their money is beyond horridThey pulled this same stunt with two of my friends as well so guess what? they are going to get bad press from us as we will tell people in stores if they are looking at buying Xbox, don't unless you don't care you won't have any customer service!
If the company I work for treated our customers like this, we wouldn't exist
Final Business Response /* (4000, 14, 2014/11/18) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe appreciate the time you have taken to provide your honest feedback regarding Microsoft products and servicesYour comments have been recorded and Microsoft will not respond to any further correspondence in this matter
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding unauthorized access to your account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft
Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your promotional purchaseWe understand this issue came from a purchase made at the Microsoft StoreThe fastest way to get this issue resolved is by contacting Microsoft Support at support.microsoft.com or 1-800-642-An agent from the support team will be more than happy to assist you and hopefully get this matter resolvedIf you are unable to resolve it via this avenue, please reply to this email with your most recent service request number and we will be happy to help
Sincerely,
Microsoft Corporation

We worked with the customer to educate her about the language options for ItalyWe currently don’t offer an English language version of the Xbox One operating system when an account is set to ItalyCustomer worked with our advocate for around days

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
The business did indeed contact me but I am not satisfied with the way they handled my complaintThey offered me a $promo for their store even though I lost so much more than thatHowever, at this point there is not much else to doI will accept the response and avoid doing business with them in the future
Sincerely, *** ***

Hello ***
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com
claim confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to provide your desired resolution for this issue, however we have offered all possible options at our handsAs the agent explained to you, if an out of warranty exchange is declined, there is no further action that can be taken by our support team and this case will be closed
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:
I already attempted to contact Microsoft but was sent in circlesOnce I did find a way to contact them I sent a detailed message in which I still have not received a reply or any form of contactIn addition to the problems I had now my computer is randomly locking upI am being forced to restart my computer in the middle of my online sessionsIt is also much slower to start and I get random blank screensI think my hard drive and primary software is corrupted. I refused to update to windows just for these foreseen reasonsI now feel you owe me a new laptop
Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing concerns. The Accounts and Billing Escalations Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.comMicrosoft is unable to waive the day waiting periodWhile this may be an inconvenience, this is in place to protect customer accountsDue to this, Microsoft will not be able to take the action requestsed
Microsoft considers this matter closed
Sincerely,
Microsoft Corporation