Microsoft

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding a security issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com or call 1-800-642-
Sincerely,
Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Account Credit. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned. Please understand that the Enforcement links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Dear *** ***,Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One S console issueAfter reviewing your service request number and conversation with our agent, they are correct in stating that the decision to not repair the device due to tampering will not be overturnedMicrosoft now considers this case closed and will no longer be respondingPlease refer to the snipped quote below from the Xbox One Product Warranty, Section 5, part (c):“…this warranty does not apply if Your Xbox One or Accessory is… opened, modified, or tampered with…”(https://support.xbox.com/en-US/my-account/warranty-and-service/consol...⇄ Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your pre-paid card. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
In regards to your issue
with EA Access, we were able to locate your account and service request associated with this matterAs the agent you were in contact with explained, this must be resolved by EA, as it is a problem with their appWe apologize that we cannot provide more assistance with your issue
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue updating Windows. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Actually, this was taken care of already I totally forgot I had filed this complaint The company refunded me my money as they no longer had the item in stock.Sincerely, *** * ***

Complaint: ***I am rejecting this response because: support after hours and hours couldn't help and in the endnow, I can't even use my PCThanks Window 10! As a former MS employee I am surprised how low the Microsoft standards have becomeI am stuck with a "bricked" PC and no concrete evidenceI am out of PC because of a free version Windows and over months of MS Support have been no helpThe beauty of your last message was for me to reach out supportI can't believe I have to rely and google and apple for all my future techI won't even renew my ms alumni membership
Just reply and you won't or can't help me and I will accept that response.
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding fraudulent charges on your account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
The business did indeed contact me but I am not satisfied with the way they handled my complaintThey offered me a $promo for their store even though I lost so much more than thatHowever, at this point there is not much else to doI will accept the response and avoid doing business with them in the future
Sincerely, *** ***

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox Account. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the
information you have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at 1-800-4MY-XBOX (800-469-9269) between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays. Sincerely,Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Controller. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: It has been TWO FULL YEARS since I made this complaint and heard nothing - now they just offer to look at a current service request? The computer totally died from this issue and I had to buy a new oneI don't have a current service request because Microsoft had such bad service my computer died and I had to buy a new computerThis does not resolve my complaint at all. Sincerely,*** ***

Consumer supplied email: ***.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have gained access to the account using the info provided and will be closing the account effective today Thanks so much for helping me resolve this matter Sincerely, *** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Surface Pro replacements. The Global Escalation Services team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office issueAfter reviewing your service request number (***), it appears our billing and support agent sent an email to your contact email address listed on your Revdex.com complaint on 10/Our agent’s email listed the information you would need for the agreed upon resolutionIf you are still having issues, please contact our support at support.microsoft.com and give the agent your SR numberOne of our agent’s will be happy to assist you furtherMicrosoft now considers this case closed and will no longer be respondingSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because: Microsoft has a MONEY BACK GUARANTEE with the SurfaceBook and other products I have also confirmed this with the Microsoft support team, who offered this solution This is a faulty product I will also be reviewing this product on RipOffReport.com, as well as popular technology blog This is an extremely expensive notebook, and after a year the debilitating issues continue A quick Google or Bing search provides thousands of similar complaints with no resolution from Microsoft I will be pursuing additional avenues as well, should a full refund be denied A class action lawsuit for this product is also currently being explored.Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your concerns. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Complaint: ***
I am rejecting this response because: once again Microsoft has not responded to the customer's commentsService was not provided, so Microsoft cannot take payment for shipping.I am disappointed a major corporation is not more consumer-friendly.Because the charging of money for a service and not provided it is as a matter of principle a serious issue, I will be contacting the Attorney General's office in WA
Sincerely,
*** ***