Microsoft

Complaint: *** ,
As Microsoft has requested, the Service Request numbers are *** and ***
Sincerely,*** ***

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueWe apologize that we are unable to provide your desired resolution for this issue, however we have offered all possible options at our handsAs the agent explained to you, if an out of warranty exchange is declined, there is no further action that can be taken by our support team and this case will be closed
We appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/10/17) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live accountWe would like to investigate your issue further but were unable to locate a Service Request Number within your
claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is that while they can find my account via my credit card that was used to set up auto-billing years ago, the email address attached to that account is no longer active so they cannot verify me in order to process a refund of the last bill
In talking with my bank, the only thing I can do is dispute the charge but that is no guarantee you will accept that dispute
So do you see my issue here? Right now, I'm very dissatisfied and because I feel like I'm getting the "song and dance" routine, I will NOT recommend Xbox and Xbox Live to anyone! I will stay with *** as at least they know how to treat their customers
Final Consumer Response /* (4200, 11, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is exactly why I will never ever recommend Microsoft xBox Live or Xbox period to anyoneSorry, but Microsoft's customer service is severely lacking and the excuses they give to get out of refunding anyone their money is beyond horridThey pulled this same stunt with two of my friends as well so guess what? they are going to get bad press from us as we will tell people in stores if they are looking at buying Xbox, don't unless you don't care you won't have any customer service!
If the company I work for treated our customers like this, we wouldn't exist
Final Business Response /* (4000, 14, 2014/11/18) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request for a refundWe appreciate the time you have taken to provide your honest feedback regarding Microsoft products and servicesYour comments have been recorded and Microsoft will not respond to any further correspondence in this matter
Sincerely,
Microsoft Corporation

Dear Mr ***,My name is Kais and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further.I have checked our
records and can see that the unauthorized orders have already been charged back and returned to your *** accountI have also restored your Skype account Credit balanceUpon checking our records we can see that your Skype account was accessed by a third party who used your Skype credit for calls and used the payment instruments for unauthorized purchases.This indicates to a malware in the system of PC/ devices you have used Skype on or easy to guess Skype account password.Choosing a secure password to access your Skype account is crucialHackers use lists of common passwords to access accounts (not only on Skype but across all websites)It is therefore critical that you use a strong, unique passwordI strongly recommend you to change your Skype password regularly to make sure that you have a secure account.Viruses can damage your computer and collect your private data, regardless of whether you are using Skype or notAvoid this by following these tips:Most viruses these days come in the form of email attachments so don't open attachments from people you don't know, or suspicious-looking attachments even from people you knowWhen in doubt, always contact the sender to confirm the email is legitimate, even if it looks harmless (such as an e-card or funny picture) at first sight.The Skype account "***.***"has currently a restriction on the account and therefore the paid services can't be usedIn order to make sure that you are the only one who has access to the account, please change the password on the account as soon as possiblePlease follow this link as soon as possible, enter the email address registered on the Skype account and we will send you an email with further instructions: https://login.skype.com/recoveryYou will receive an email with a temporary code - please check your junk or spam folders if you don't see the emailTemporary codes last only hours.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,Kaisa Customer Relations OfficeSkype

Dear *** * ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your *** ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live.
Please understand that the Enforcement link below is the only avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,Microsoft Corporation

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your billing concerns. The Accounts and Billing Escalations Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
I already attempted to contact Microsoft but was sent in circlesOnce I did find a way to contact them I sent a detailed message in which I still have not received a reply or any form of contactIn addition to the problems I had now my computer is randomly locking upI am being forced to restart my computer in the middle of my online sessionsIt is also much slower to start and I get random blank screensI think my hard drive and primary software is corrupted. I refused to update to windows just for these foreseen reasonsI now feel you owe me a new laptop
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Hi The Cois Not sending me them and has sent me on more of a run a round and I have many emails and all of them are stating the Cois sorry and can not find a way to send them and all the blame game is this and that on the departments but not a won is willing to send to me this past Sat, Sunand Mon the Cotried but states it thinks it has to make more NO's but this is not so as the program is ruining and states you get them on the Th day I never did and I have a PICof this and all my emails and the Cojust will not send them so more lies if I was to get them I end this but I think this be best if you take them to Court as this was just a scam and spam mail*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I have to say that YEARS of waiting for a response from Microsoft concerning the Revdex.com request is a bit ridiculous. Sincerely, *** ***

Dear *** ***, Our records indicate that an alternate e-mail was being used to contact you, but we see that since the e-mail was corrected, you have been in contact with the agent working toward a resolution for this issueWe are happy to see that one has been reached at this time, as the agent's request to have a check sent to you for the refund of your device was approved and will be in the mail this week if not alreadyThe agent will keep your case open until you confirm that it has been receivedWe appreciate your patience with this matter and your feedback has been recordedSincerely, Microsoft Corporation

Dear * * ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding Office for Mac. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/11/05) */
Dear Mr ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that
and I will gladly assist you further
According to our records the subscription free trial hasn't been activated on your account as the request hasn't been completed
To check the order number and status of an order:
Sign in to your account here: https://secure.skype.com/account/
In the Account details section, click Billing & payments > Purchase history
All of your orders are listed, and the right column shows the status of each order
You can find the table explaining the order statuses in our FAQ: ***
Unless the subscription has status Delivered - the subscription benefits can't be used on the account, no payments have or will be taken
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Date: November 12,
To: Revdex.com
*** *** ** *** **
*** *** ***
Cahokia, IL
***@gmaail.com
(XXX) XXX-XXXX
Revdex.com Case ID: XXXXXXXX
Dear Revdex.com:
I have reviewed the response provided by Skype and find that their claim that I never activated the "Subscription" is incorrectI did activate the Skype Subscription, but each time I tried to use it I was told that I needed to "add credits" even though the first days are free
Truly,
*** ** *** **
Final Business Response /* (4000, 9, 2014/12/03) */
Hello,
Thank you for your reply
With Skype Unlimited World you can call mobiles in countries/regions and landlines in 63your first month is freeHowever, in case you don't activate the subscription trial correctly or there is a glitch/error, the subscription won't be activateIn your case - the subscription trial on the account "live:***" wasn't correctly activatedThe subscription is shown as "sent to PSP" in the system and not delivered
You claim your free month here: http://www.skype.com/en/offers/free-unlimited-world-calling-subscription/
As mentioned previously, the Unlimited World subscription isn't a subscription to call anyone anywhere for free but you can call mobiles in countries/regions and landlines in countries
You can:
Call landlines and mobiles in: Canada, China, Guam, Hong Kong SAR, Puerto Rico, Singapore, Thailand, United States
Call landlines only in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela
This information is also provided on the Skype.com page: http://www.skype.com/en/offers/free-unlimited-world-calling-subscription/
Calling mobile numbers in Ghana is not included in the package and therefore you need to have either Skype Credit or a subscription for Ghana
I hope this response has been helpful
Again, we apologise for any possible inconveniences caused by this
I appreciate your understanding
Kind regards,
***
Customer Relations Office
Skype

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the ONLY avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue signing in. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance
If you have not yet contacted support about this issue, visit support.microsoft.com
Sincerely,
Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office Professional Plus issue. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you
have provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceA service request number should have been created for you when you used chat with our customer service supportSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** *** you said in last post it was temporary so why is getting a refund for a game that you pay for so you can buy it again theft if I did something els I want proof and it better be good evidence my sister in law got on my laptop and chase my account to be enforcement team so and she come forward and her gamer tag is *** ** she used one of my old account ***@hotmail.com

Complaint: ***I am rejecting this response because:
they do not get it I have no number that why I ent to the Revdex.com

Complaint: ***
I am rejecting this response because: They asked for further information.Here is the email I got from the tech line that further discusses the issue that Microsoft can look up:Thanks for contacting Answer Desk. It looks like our chat was interruptedIf you’d like to reconnect, just copy and paste this link into your browser: *** If now’s not a good time, come back to Answer Desk another timeJust mention *** and we’ll be able to pick up where we left off
Sincerely,
*** ***

Hello ***,
Thank you for contacting Microsoft via the Revdex.com of Alaska, Oregon, and Western Washington
We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update your Revdex.com claim
confirming your most recent service request number and we will be happy to investigate further
If you have not contacted support regarding this inquiry, we encourage you to visitsupport.microsoft.com to get immediate assistance with the product or service you are experiencing issues with
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com. The Global Escalation Services team has thoroughly investigated this issue and we apologize that we are unable to fulfill your request. Our records indicate that we have offered a promo code as compensation for your issue, and stand by this as the best possible resolution we can offerWe consider this matter closed and will no longer be responding to further requests
For more clarification on promo codes, please visit https://msdn.microsoft.com/en-us/library/aa545686(v=cs.70).aspxWe appreciate your continued support of Microsoft products and services
Sincerely,
Microsoft Corporation