Microsoft

Complaint: ***
I am rejecting this response because:
Your agent, Michael, was not listening to meHe got hung up on the power supply not being returned yet, and refused to listen to what troubleshooting I have done, and discuss further options.And now, because of the entries in the service record made by him, that's the only response I get from anyone.all I want is a working Xbox, which will require someone to listen to me.This whole situation has been handled poorly by MS from the start.what is it going to take to get someone senior's attention? Disputing the credit card charge?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***Hi The Cois Not sending me them and has sent me on more of a run a round and I have many emails and all of them are stating the Cois sorry and can not find a way to send them and all the blame game is this and that on the departments but not a won is willing to send to me this past Sat, Sunand Mon the Cotried but states it thinks it has to make more NO's but this is not so as the program is ruining and states you get them on the Th day I never did and I have a PICof this and all my emails and the Cojust will not send them so more lies if I was to get them I end this but I think this be best if you take them to Court as this was just a scam and spam mail*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office issueAfter reviewing your service request number (***), it appears our billing and support agent sent an email to your contact email address listed on your Revdex.com complaint on 10/Our agent’s email listed the information you would need for the agreed upon resolutionIf you are still having issues, please contact our support at support.microsoft.com and give the agent your SR numberOne of our agent’s will be happy to assist you furtherMicrosoft now considers this case closed and will no longer be respondingSincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with hotmail. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Outlook. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution.Sincerely,Microsoft Corporation

Complaint: ***
I am rejecting this response because: I have put a great deal of time into this problem, with phone calls and trips to Best Buy, where I made the purchaseI am tired of the lack luster response from MicrosoftI already talked to Customer Relations twice and endured rudenessMicrosoft's response is a knee jerk effort to discourage my pursuit of fair customer product complaintIn the meantime, I replaced the keyboard with one which worksI am going to discard the Microsoft Wireless Keyboard and although I am preparing to purchase another computer with accessories, I will remember that Microsoft does not stand behind their products.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/07/28) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One consoleThe Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a
resolution
Sincerely,
Microsoft Corporation
Initial Consumer Rebuttal /* (3000, 7, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would select yes; however, I am not completely satisfied, because I do not want to be charged $for a broken systemNo one at Microsoft will stop this pending charge or allow me to send back the broken system they sent meMicrosoft also did not provide a contact number or a time-frame for their Listening and Advocacy team to investigate and contact meFor these reasons, I am unsatisfied, because no time line for resolving the issue has been given and no point of contact was provided to me
Final Business Response /* (4000, 9, 2014/08/05) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox consoleThe Xbox Listening and Advocacy Team is now handling your case, and will work with you directly towards resolution
Sincerely,
Microsoft Corporation

Dear *** ***, Please refer to our previous response:Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned. Please understand that the Enforcement links below are the only avenue to receive more information regarding your account banYou can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban.Sincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:
Hi
I do not have any service request given to me by MicrosoftAs stated in the complaint I already contacted Microsoft support on and spoke with customer serviceAfter that I scheduled an appointment with Santa Clara Microsoft store on where I was told that they cannot repair itI called Palo Alto Microsoft store on where I was told that they can fix it and I should schedule an appointment with store.
No written email or confirmation was given by MicrosoftBut you could review the call recordings of my call with the representative anytime and get more information
Sincerely,*** ***

Dear *** ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account ban. We have reviewed this matter and verified that your account was in violation of our Terms of Use and subsequently banned from accessing Xbox Live. Please
understand that the Enforcement link below is the ONLY avenue to receive more information regarding your account ban
You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOU
You can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconduct
For additional information regarding your ban, please visit http://enforcement.xbox.com/
We have recorded your feedbackMicrosoft considers this matter closed and will no longer be responding to any further requests concerning your account ban
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.I understand your
frustration regarding the outage and that the goodwill offer wasn’t suitable for you.As goodwill, I have issued a refund for the calls you have made during the goodwill subscription period between October and October Your Skype balance has been adjusted accordingly.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows uninstall request. The Technical Support Escalation team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, I am still awaiting a response from the team they said would contact meSincerely, *** ***

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade. The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Microsoft Account. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because:n I have learning disabilities and I do not remember what my log in is for Skype, I only used it quickly once. and I do not understand what you mean when you say how to cancelI try and it doens't work because I do not remember my information. Can you please give me a phone # to call for customer service so I can get this cancelled:(Sincerely,*** ***

Complaint: ***I am rejecting this response because:Well I dont consider it closed because I never got a refund...period...now either you give me the refund or we can continue this dispute, I can go on forever, and im not stopping until you give me what is rightfully mine.Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent credit card charge. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Hello ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding Xbox billing issuesUnfortunately, you have not provided enough information for us to work with you to address your concerns. We do need a valid service request number in order to proceed. The quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642- If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue
Thank you,
Microsoft Corporation

Complaint: ***I am rejecting this response because: THERE IS NO DAMAGE TO THE DEVICEScratch is not a damage it is regular wear and tearSincerely,*** ***