Microsoft

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Microsoft Band. We have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requested. Once a device
is replaced, it is given a day warranty during which in-warranty repair and replacement options are still availableHowever, if your device was purchased more than days prior, the warranty has expired and your best option may be an out of warranty repair or replacement. If you need help doing this, please let us know and an agent will be more than happy to provide further assistance.We apologize that we are unable to provide your desired resolutionWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation

Dear *** ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Microsoft Store Gift Code issue. We apologize for the delay in responding to your claim. If you are still experiencing an issue with your product or service, please update
your Revdex.com claim confirming your most recent service request number and we will be happy to investigate further.Sincerely,Microsoft Corporation

Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Xbox Live SubscriptionWhile we understand your frustrations, we apologize that we are unable to take the action you have requestedDue to Microsoft policy, refunds cannot be
issued for purchases made more than days prior, and your purchase of the Xbox Live month subscription was made in December,
We apologize that we are unable to provide your desired resolutionAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: I did not request service or repairI requested a call from the helpdesk who then called me at 11.34AM from 800-642-7676.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Hi
I do not have any service request given to me by MicrosoftAs stated in the complaint I already contacted Microsoft support on and spoke with customer serviceAfter that I scheduled an appointment with Santa Clara Microsoft store on where I was told that they cannot repair itI called Palo Alto Microsoft store on where I was told that they can fix it and I should schedule an appointment with store.
No written email or confirmation was given by MicrosoftBut you could review the call recordings of my call with the representative anytime and get more information
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2014/10/07) */
Dear *** ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox console issueWe would like to investigate your issue further but were unable to locate a Service Request Number
within your claim or with the information you have providedIf you have a Service Request Number, please update your claim with this number and at that time we will be able to provide further assistanceIf you are unable to locate your Service Request Number but have contacted Xbox Support, please update your claim to confirm the email address associated with your Xbox Live account
If you have not yet contacted support about this issue, please call X-XXX-XMY-XBOX (XXX-XXX-XXXX)Support is available from 6:00AM - 10:P.MPacific Time, days a week including holidays
Sincerely,
Microsoft Corporation

Complaint: ***I am rejecting this response because: THERE IS NO DAMAGE TO THE DEVICEScratch is not a damage it is regular wear and tearSincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Bing Search results. The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.I understand your
frustration regarding the outage and that the goodwill offer wasn’t suitable for you.As goodwill, I have issued a refund for the calls you have made during the goodwill subscription period between October and October Your Skype balance has been adjusted accordingly.I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolutionSincerely, Microsoft Corporation

Initial Business Response /* (1000, 5, 2014/08/08) */
Dear ** ***,
My name is *** and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints
I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read
that and I will gladly assist you further
We take every precaution to ensure that only genuine transactions get processed; however, criminals have developed a number of techniques, such as random card generators or using stolen card lists, to gain access to an individuals' credit/debit card information
If your card is a credit card, you are not liable for this transaction in any wayAll major credit card companies have policies that protect you against this kind of fraud
If your card is a debit card, your financial institution is required to reimburse you for fraudulent transactions
We strongly recommend that you contact your card issuer immediately regarding any unauthorized transactions and ensure that no further fraudulent charges are made with your card
We want to emphasize that this action will only stop the fraudulent orders in our system - it won't solve any other fraudulent charges on your cardIt is therefore vital that you contact the financial institution that owns your card
You can contact Skype also if you do not have a Skype account, please follow the FAQ: https://support.skype.com/en/faq/FAXXXXX and choose the bottom option for Customer Support
I hope this response has been helpful
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype
Initial Consumer Rebuttal /* (3000, 7, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no way to get into contact with Skype through the "Customer Support" only a blog for asking the communityIts absolutely ridiculous!
And yes, I should be able to take care of it though my credit card or bank card, but they did not use either of those, and I should be able to easily follow up with the company and resolve this matter rather than getting hours of being run around on a web pageNo interest in talking to your community of users who do not work for the company and can't resolve this matter
How about a direct e-mail or phone number for customer support so this can be addressed?
Final Business Response /* (4000, 9, 2014/08/12) */
Dear ** ***,
Thank you for your reply
As explained in the previous response, You can contact Skype also if you do not have a Skype account, please follow the FAQ: https://support.skype.com/en/faq/FAXXXXX and choose the bottom option for Customer SupportThis is a direct link that leads to the support flow where you can choose the issue and insert the description, in order to connect you to the right Customer Service Agent specialized in handling the specific issue
We apologise for any possible inconveniences caused by this
I appreciate your patience and understanding
Kind regards,
***
Customer Relations Office
Skype

Complaint: ***I am rejecting this response because the avenue that Microsoft is stating for me to obtain additional information has not replied to any of my requests for contact.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I DO NOT want "The Struggle" periodWhen clicking on purchase Metamorphasis, The Struggle downloaded instead
Please credit my credit card the purchase price as the chat window with Sheila will say that Microsoft would do
Chat window content below;
Shiena S
Microsoft Answer Tech
Shiena S
Hi, thanks for visiting Xbox Support! I'm Shiena S
11:am
Shiena S
Welcome to Xbox Customer Support! My name is Shiena and I'm glad to work with you todayMay I have your name please?
11:am
Me
Hi
11:am
Me
Just purchase what I thought was Res Evil episode but xbox downloaded the EXTRA game
11:am
Me
Extra game called "The Struggle"
11:am
Me
Do not want that game, episode is what I want
11:am
Shiena S
Oh, I'm truly sorry to hear about thatI am glad you took the time to bring this up to us so we can address this for you
11:am
Shiena S
Before anything else, can I have your name please so I can address you properly?
11:am
Me
*** ***
11:am
Shiena S
I'm pleased to meet you, ***
11:am
Shiena S
Can I have your gamertag please so I can have your account checked?
11:am
Me
***
11:am
Shiena S
Thanks a lot for that one
11:am
Shiena S
I'd like to set proper expectation, ***, that purchases made online are deemed final and non-refundableIdeally, refunds are not possibleI will need to check on your account first and see what I can do for you
11:am
Me
I should get a credit for microsofts problem, not my problem that xbox tries to get more $$$ by downloading wrong items when buying
11:am
Me
window said episode 4, not the struggle!!!
11:am
Shiena S
I understand where you're coming from, ***
12:pm
Shiena S
It's only that it is very unlikely for these cases to happenI would really love to have this item refunded for you
12:pm
Me
If this is not taken care of, I will go to corporate and any other government agency to get it straight
12:pm
Me
I don't play games with corporations excuses
12:pm
Shiena S
For me to have this refunded, ***, I will need you to purchase the correct item (ResEvil Ep4) first before I can have the refund option available
12:pm
Me
Bull!!!
12:pm
Me
More $$$ then oops sorry! NOT A CHANCE!
12:pm
Shiena S
I can certainly process the refund for you, ***That is if you have the correct item purchasedWe will need it as the reference so that the refund option will be available
12:pm
Me
After I put more $$$ in microsofts pocket?
12:pm
Me
Then a chance that the refund option is not available for that, lol
12:pm
Me
Microsoft knows how to scam for sure!
12:pm
Shiena S
I am only trying to make sure that we are on the right track for this refund process so that once the higher management looks through the request, they will not see any reason to enforce any sanction to the account for any fraudulent request or account activity
12:pm
Me
fraudulant? more corporate bs microsoft comes up with!
12:pm
Me
Can you take care of this WITHOUT a purchase or notShould I go higher up than this chat window?
12:pm
Me
Like I said before, I DON'T PLAY GAMES!
12:pm
Shiena S
There is a need for us to purchase the correct item, ***That is the only way possible for us to have this refunded
12:pm
Shiena S
Once the purchase is made, I guarantee you we can refund the RERExtra Episode: The Struggle
12:pm
Me
We'll seeThank for trying to helpMicrosoft is the BIGGEST scam on the internetPeriod!!!
12:pm
Me
Have a nice day, this chat is copied for further use
12:pm
Shiena S
I understand, ***
12:pm
Shiena S
Let Xbox Customer Support team know if you need anything else, we'll be here to back you up!
12:pmSincerely,*** ***

Dear *** ***,Please refer to our last response:Thank you for responding regarding your Windows purchase. We apologize that we are unable to verify your account or locate your service request with the information provided in your claim. We would like to assist in investigating your claim, however without a valid service request number we are unable to take further actionIn the future, if you can find or create a service request for this issue, please update your claim with that number and we will be happy to help. If you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Dear *** ***, Thank you for contacting Microsoft Corporation through the Revdex.com regarding your Xbox Live account. Your account was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. We have taken additional steps to review and reconfirm the enforcement action taken against the Gamertag and stand behind the decision. For further details on what kinds of behaviors or actions led to the account suspension, please review the websites listed below. Xbox has no obligation to provide you with specifics regarding your violation. We will no longer be responding to any further requests concerning your enforcement action as this matter is closed. You can review the full Terms of Use at: http://www.xbox.com/en-US/Legal/LiveTOUYou can review our Code of Conduct at: http://www.xbox.com/en-US/legal/codeofconductFor additional information regarding your ban, please visit http://enforcement.xbox.com/.Sincerely,Microsoft Corporation

Dear *** ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your fraudulent credit card charge. We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have
provided. If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely, Microsoft Corporation

Complaint: ***I am rejecting this response because:n I have learning disabilities and I do not remember what my log in is for Skype, I only used it quickly once. and I do not understand what you mean when you say how to cancelI try and it doens't work because I do not remember my information. Can you please give me a phone # to call for customer service so I can get this cancelled:(Sincerely,*** ***

Dear ***,
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Surface Pro 3. The Surface Escalations Team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation

Dear ***
Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows upgrade. The Technical Support escalations team will investigate this matter and contact you directly to work toward a resolution
Sincerely,
Microsoft Corporation