Moore-Built Construction & Restoration, Inc.

We apologize for the missing package and can confirm a refund for the socks and handbag was issued on January 11, A credit for the return will be applied to the customer's original method of tenderIf the customer used Kohl's Cash or a Kohl's Rewards Certificate, a refund will be issued in
the form of a Kohl's Merchandise CreditWe ask the customer allow seven business days to receive a credit to her credit card and ten days to receive the Kohl's Merchandise Credit

In order to research our customer's concern further, we would need them to confirm the order number in questions, if possiblePlease have the customer confirm if Order 1302546657 is the order in question

Hi, I already provided those
GiftCard / Merchant Credit Numbers when 1st opened incident with KohlsHere is Kohls Incident # *** Recently on May 15th one of their representative spent almost 1hr on phone with me and looked all gift cards/merchant credit number transactions made between Feb first week of and March 1st of and found those fraudulent usage transactions also, He said they noted those details on incident, But whenever I call them they are again and again asking same beginning question and asking me again gift card numbers and whole story but nothing is moving forward from last 3months.Here I also got several other indecent numbers from same issue, those are Incident # 170301-008259, Incident # ***, Incident # ***All these are on same issue, I don't know how it works they are giving me different number each time.Let me know if anything else needed.Thank you***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11902951, and find that this resolution is satisfactory to meI do want to note that my credit card statement and my original complaint to the Revdex.com stated that I paid $for the item that was not in the box when I received the packageDue to this being such a nightmare and taking more than a month, well almost of you count when I first contacted Kohl's, I will take the lesser amount that Kohl's is giving me so we can just get this over with.
Regards,
Melissa T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's sold me old headphones that were not covered by a warranty as if they were fully covered, in fact the warranty ended months ago!
Regards,
Josh ***

Thank you I'm not sure but I don't see the 200pts for the yes2you rewards in my account could you please have Kohls verify the date the transaction took place & the code & pin number? Either I'm not seeing it right or those points weren't added what I see is where 200pts were added & deleted 48hrs later which is what I informed you when this case was originally opened? I want to see the transaction for myself & for the Revdex.com I can't find itI see where 200pts were added then reduced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Here is the requested information. Lamborghini Aventador LP 700-Remote Control Car by World Tech ToysColor: ORANGE, Size: ONE SIZE, Qty:
I am unable to provide a sku number as the item on the website says it is out of stockThe box that this was to be shipped in only contained the rc ford truckIt was not big enough to have a second item of any size placed in it.
Regards,
Rachel Powell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not acceptable as they advertise everything as refundable - no questions asked I purchased as a birthday gift and was not made aware of their deceptive policy at the time of purchase otherwise, I would've never purchased itIt is still in the original packaging and has not been usedThis has left a very negative experience for me and I will not continue to shop at this store if they insist on using advertisement to lore customers in believing one thing when there a other policies written in small disclaimers The right thing to do is to issue a refund If they decide not to do the right thing, I can take another course of action Not to mention, my ten year old grandson gets ripped off of a birthday presentWow, Kohl's, you must feel real good about that?!?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I will accept their solution; although I do not appreciate them sending a gift card that requires me to shop at their business again and take another chance that we will have the same problems. I would much prefer that they had of just refunded the money so I can shop elsewhere.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The merchandise my husband bought was a gift for me when he picked up the items from the box they were damaged and had no invoice receiptIt is unethical that they are refusing to issue my credit back when my husband paid for the items full price with a gift cardAt this point in time if they were a gift from someone else other than my husband it would be embarrassing to ask for receiptKohl's is promoting this wonderful hassle free return policy that is clearly fraudulent and misleadingSecond I never refused a merchandise credit of that they were going to issue us using another receipt from a different orderThey leave me no choice in the matter but to file a class action lawsuit against the corporation after being a loyal customer for over yearsThe corporate refund department treats their customers like criminals assuming we have not paid for the items in questionHow do I steal merchandise when it is an online item only? I am not satisfied with their response nor will I be until I get refundedLike I mentioned before I am going to seek legal advice immediately because apparently I am not the only one with this issue
Regards,
*** ***

I already waited almost a month I spike t a supervisor at ups they sent the driver to my house I signed a paper stating that I did not receive the package how much longer design it take I contacted ups and they stated the investigation was over this is so unprofessional and now there's a response saying to wait weeks again I have emailes that I kept telling me I was going to refunded and so many different things

We apologize for any inconvenience our customer has experienced during her most recent store visitWe are partnering with our store for more informationOnce we have received more information from the store, we will be happy to reach out to our customer

We apologize for the inconvenience and frustration our customer experienced with online Order We have processed a refund for our customer in the amount of $to a Kohl's Merchandise Credit which will be mailed to our customer to the billing address on the orderUnfortunately, we
don't have any replacements to offer or send our customer at this time

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

As
our return policy is posted online, via the following
website; https://cs.kohls.com/app/answers/detail/a_id/893/kw/return%20policy,
we stand behind our previous decision and consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
it appears the issue regarding the check has been resolved, however, after numerous calls and this complaint, the second box for the table continues to sit outside my front doorPlease put another immediaterequest to have this box picked up as it has been sitting outside for weeks.
Regards,
Alicia & Marissa ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is obvious Kohl's failed to read the complaint, as they offered a "canned" and unrelated remedyThe complaint at hand has absolutely nothing to do with procurementThis is a store issue - the price shown was not the price that appeared at the register, and, as a result of the clerk not honoring the price listed in the store, the purchase was voidedThere is nothing to return.
Regards,
*** ***

Our records show that this package has been delivered to the
shipping address the customer entered when they placed the order on Kohls.com
In cases like these, we are unable to issue a pickupWe
suggest the customer contact
the current resident to see if they have the package for the customer to pick
up

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***