Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, This is all I was trying to accomplish with the first four phone calls and I am still very disappointed that I had to file the complaint in order to get the response I needed and was only fair to meI would highly recommend that Kohl's take a very close look at the way things were handled for myself and apparently others in regards to their online serviceDue to the fact that this has been such a nightmare for me, I still do not intend to use Kohl's.com for home delivery ever again, however, I do accept the resolution offered.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
How can the matter be resolved when I still haven't gottenMy check and I have a receipt but you have to verify my purchase that you owe me money? I will keep filling until I get my money back your company has stolen and will keep writing bad reviews on any page I can over and over again aboit everything g that has been said and the emails sent to me
Regards,
*** ***

We have reviewed the customer’s claimThe promotion
offer was $off Men’s apparel; unfortunately the customer’s shoe purchase did
not qualify for this discountWe are unable to accommodate the customer’s
request for a $credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I can no longer order the items I was shorted due to them being clearances out and when I did reorder the missing Mudd jeans but in a different size due to the unavailability of my previously ordered size, I was told that I did not order the same items and therefore my original price wouldn't be honoredSo, therefore, the company is lying when they say they will honor previous prices on items.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The merchandise my husband bought was a gift for me when he picked up the items from the box they were damaged and had no invoice receiptIt is unethical that they are refusing to issue my credit back when my husband paid for the items full price with a gift cardAt this point in time if they were a gift from someone else other than my husband it would be embarrassing to ask for receiptKohl's is promoting this wonderful hassle free return policy that is clearly fraudulent and misleadingSecond I never refused a merchandise credit of that they were going to issue us using another receipt from a different orderThey leave me no choice in the matter but to file a class action lawsuit against the corporation after being a loyal customer for over yearsThe corporate refund department treats their customers like criminals assuming we have not paid for the items in questionHow do I steal merchandise when it is an online item only? I am not satisfied with their response nor will I be until I get refundedLike I mentioned before I am going to seek legal advice immediately because apparently I am not the only one with this issue
Regards,
*** ***

Our records show we received the customer's complaint through another channelThe customer has been advised that if the items from Kohls.com order #*** are not received by 11/19/15, we will process a return credit for those items to her credit card and send a Kohl's Merchandise Credit for
the redeemed Kohl's CashWe apologize for any inconvenience

Per
the customers request, we have cancelled the issued Kohl's Merchandise Credit
(KMC) and have applied a $credit to the Kohl's Charge card ending in
1034, which will post in an average of seven days. As such, we
consider this issue resolved

I already waited almost a month I spike t a supervisor at ups they sent the driver to my house I signed a paper stating that I did not receive the package how much longer design it take I contacted ups and they stated the investigation was over this is so unprofessional and now there's a response saying to wait weeks again I have emailes that I kept telling me I was going to refunded and so many different things

We apologize for the frustrationWhile in most cases we attempt to have enough inventory of a product, there are times when demand may exceed the inventory we have on hand, thus forcing us to cancel a product from being shippedAs such, once the item becomes available to purchase again you are
welcome to contact Kohls.com, via phone, at ###-###-####, to place an order that we are more than happy to adjust to the original sale priceHowever, we respectfully decline the request to be issued a gift card

We apologize for the inconvenience and frustration our customer experienced on her most recent store visitWe did partner with our store in regards to the incidentThey did confirm for me they have been attempting to contact the customer directly to discuss the incident further

We
apologize for the disappointmentOur records indicate the full Kohls.com order
ending in was rerouted back to our warehouseAs such, on February 9, we
issued a credit for this in the amount of $95.39, which has posted to the
Kohl's Charge card ending in Additionally, we issued
$worth of Yes2You
(Y2Y) Reward points, in compensation for the lost Kohl's Cash, which will be
sent, via email, on March and be redeemable through March

We apologize for the inconvenience and frustration our customer
experienced in regards to their gift cardWe have agreed to apply the $
credit to the Kohl's Charge ending in Please advise our customer to allow
3-business days for it to appear

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I will accept this resolution. Sorry to say but this was a very frustrating experience with poor customer serviceEach agent did not know what the problem wasI copied about reference numbers at leastThank you Kohls for a better endingMy daughter will get her late birthday gift
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We deeply apologize for the disappointmentAs we verified the order has not yet been delivered, please contact the shipping company, Cook Moving Company, at ###-###-####, to schedule a suitable time for delivery. For the inconvenience, a $credit was applied to the Kohl's Charge card
ending in 2610, on December 11, which will post in an average of seven daysHowever, we respectfully decline any additional compensation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's sold me old headphones that were not covered by a warranty as if they were fully covered, in fact the warranty ended months ago!
Regards,
Josh ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11902951, and find that this resolution is satisfactory to meI do want to note that my credit card statement and my original complaint to the Revdex.com stated that I paid $for the item that was not in the box when I received the packageDue to this being such a nightmare and taking more than a month, well almost of you count when I first contacted Kohl's, I will take the lesser amount that Kohl's is giving me so we can just get this over with.
Regards,
Melissa T***

We regret to hear the customer was not able to redeem their Kohl's Cash coupon before it expiredRegrettably we are not able to place a credit on a previous purchase, but we would be more than happy to honor the coupon on a future Kohls.com orderThe customer should simply reply to this complaint
with their new order number and we will credit them accordinglyWe apologize for any disappointment

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I was contacted by *** from Executive Office after I placed a couple calls to themShe apologized for the damaged cribs, and that my account did get messed up and further explained that they will look into more training in their out of country customer service call centerMy account has been satisfied, my son is keeping the damaged crib, as he does not want to dismantle and bring to store and start the process all over again for the 6th timeI am done ordering items online so I dont have this experience againJune- Dec is not acceptable in my book. ***