Moore-Built Construction & Restoration, Inc.

We have processed a return for Kohls.com order #***The return was processed back to the original form of tenderPlease allow 7-days to see the creditIf the customer's account is closed with a zero balance, he is able to contact customer service at ###-###-#### to request a credit
balance refund check when the credit postsWe apologize for any inconvenience

We apologize for the inconvenience in regards to Order On October 8, we applied $to the Visa ending in Please advise our customer to allow 7-business days for this post to their credit card

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer eviewed appear belowSo whos fault is it I chamge my address whith my kohls charge ove changed my address in my profile online I not only changed but deleted the address so it could be used again yet it still some how showed back up and was used as my shipping address I feel as a customer I took all the steps I should have when moving and updated my info with kohls so this kind of thing wouldnt happen yet it happened twice how is that my error as you are saying.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the frustrationWe have added 1,Yes2You (Y2Y) Reward points, which accumulates to an $rewardAs such, this reward will be issued, via email, on April and will be redeemable through April

Upon review of the customer's complaint and the attachments provided, these emails are not being sent by Kohl'sIt appears these are being sent from an unauthorized third partyKohl's has successfully unsubscribed our customer from both marketing mailer and email alerts

We apologize for the
inconvenience our customer experienced with Kohls.com Order ***We have
processed a refund for our customer in the amount of
$We are mailing
our customer Kohl’s Merchandise Credit in the amount of $and $to
the Kohl's Charge ending in ***Please advise our customer to please allow
7-business days for it to reflect on their credit cards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I The method of payment was a Kohl's Gift Cards for $plus the debit card ending in charged for $I want the full amount returned it isn't fair to be shortchanged in the refundAny adjustments in price will be absorbed by Kohl's and not me. reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** ***

We
apologize for the disappointmentAny Kohls.com order that is submitted is
subject to further review, which could lead to cancellationAs such, the
Kohls.com order ending in *** was canceledIn compensation for the redeemed Kohl's
Cash on the canceled order, we have added 1,Yes2You
(Y2Y) Reward points to
the account, which is equal to a $reward, and will be issued, via email,
on February and is redeemable through February

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
We did not get a refundForced to take the exchanged we were not given a choiceYou do not honor your own return policy [Hassle- Free Returns Your satisfaction is our priority] is a jokeIT has been nothing but a Hassle.As I can see we will not be getting a refund, you have just lost another customer.Thank You *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

Our records show Kohls.com order #*** was canceled due to the use of a fraudulent gift cardThe customer has been informed the gift card is from a fraud purchase and can not be reissuedThe customer has been advised to contact the person who he purchased gift card from

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Perhaps, I did not do a great job of explaining all of the issues I had with my registry.Below is the list of some of the issues my husband and I had before and after our wedding:1. We had over broken dishes in two different shipments that were sent to us. Staff refused to offer us an exchange and said they could only offer us store credit for what was paid for the items. Since the items were purchased with a 30% off coupon, we were not given enough credit to repurchase the broken items and had to pay for a portion of our own gifts.2. Four platters were missing from the order of dishes my aunts bought for us. The Kohls.com employees were unable to send me these items, and instead made me contact my aunt and have her call them to have these items sent.3. When my aunt contacted Kohl's to tell them I did not receive the platters and to have Kohl's resend them, Kohl's told her the platters were returned by us. This was absolutely not the case, since we had never received any platters.4. We received a decanter with no receipt, so we do not know who it is from and cannot send a thank you card. Of course Kohl's could not tell me who sent it.5. There were several items purchased on our registry right before my shower in May that we never received. When I brought this up to the kohls.com supervisor, ***, she very condescendingly stated that obviously these items were purchased by guests who are planning on packaging up and sending these items themselves, or bringing them to the wedding. I explained that since this is a destination wedding, I highly doubt guests will be flying with large items, nor will they be packaging up martini glasses and other glassware and sending these items themselves. It makes absolutely no sense, but the Kohls.com supervisor refused to look into the issue, show me any empathy, or offer me anything for my troubles. 6. It is weeks after my wedding now, and we still have not received the items that were purchased off our registry in May. I called and spoke to another supervisor, Andres, and was told there is nothing they can do unless I have a tracking number or know the name of the individual who purchased the items. Apparently there is no way for Kohls.com to look up any of this information. Ridiculous! Since I am not going to contact all 100+ wedding guests of mine and ask them if they bought us any of the missing gifts, Kohl's gets to keep the money for the items we never received and the guests who bought them will never receive a thank you card from us.*It is very embarrassing and downright rude for me to be asking friends and relatives if they sent me anything, telling them the items they bought were not sent, and not being able to send thank you cards to gift giversI hope this helps give a better view of the how much stress having a Kohl's registry has caused us as well as extra money, time, and energy
Regards,
*** ***

More information is needed in order for us to address our customer's concern accordinglyWe are unable to locate an order number for our customer. • Is the customer able to provide an order number, if possible?

We regret to hear of the customer's recent frustrations with Kohls.comAt this we advise the customer to reply with the Kohls.com order number for further research

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Once this is credited to my Kohls credit card this issue will be resolvedHowever, when contacting Kohls they tell us it takes business days for all transactions to take place, we have been told this for weeks.
Regards,
*** ***

Our records show a return for Kohls.com order #*** has been processed on 12/10/We advise our customer to allow 10-business days for the credit to appear on her Kohl’s Charge accountRegrettably, the product is no longer available and we are not able to send the desired merchandise
Additionally, due to the order being refunded, the customer is not eligible to receive Kohl's CashWe apologize for any disappointment

We regret to hear the customer's merchandise arrived damagedAt this time we are happy to either schedule a UPS pick-up, or credit the customer for the merchandiseWe advise the customer to reply with their preferenceWe apologize for any inconvenience

Regrettably the customer's desired merchandise is no longer availableWe have processed a return for the item due to the errorWe advised the customer to wait 10-days to receive this We apologize for any disappointment

We have researched our customer's concern and it appears we have processed a refund in the amount of $which was applied to the Visa ending in This was applied on November 02, We have confirmation that the tender used has accepted our refundThe customer would need to contact their bank to inquire about their return