Moore-Built Construction & Restoration, Inc.

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As merchant, you don't silently cancel an order, you need to tell your buyer what happenedBesides, I didn't know cash can't be transferActually, it can be transfer beforeAnd I found a bug in your systemYou should thank meThe bug is: you shouldn't let your buyer make the order! If your system take the order, it means it's validYou don't silently cancel itTHAT IS BAD CUSTOMER EXPERIENCE! Do you understand that!Let me tell you what you should doWhen you system accept an order, it's validYou should honor itYou should thanks the buy who found the bug for youAnd you change your system to avoid future "fraud" orderSo that you won't get endless Revdex.com complaint about itLearn it from Amazon!
Regards,
*** ***

We are able to confirm the customer was also credited for the shipping charges on 11/04/This credit will appear separate from $return creditOnce we advise our customer to allow 7-business days for the credit to appear

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Here is the requested information. Lamborghini Aventador LP 700-Remote Control Car by World Tech ToysColor: ORANGE, Size: ONE SIZE, Qty:
I am unable to provide a sku number as the item on the website says it is out of stockThe box that this was to be shipped in only contained the rc ford truckIt was not big enough to have a second item of any size placed in it.
Regards,
Rachel Powell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] That is NOT true because other companies have the courage to address the issue and actually resolve the issue Youdid not take the time to hear my side and I called and stated my fact and they said a GENERAL manager of the store would contact me but NOOOOOO one ever did So if that's how you want to do business, then fine This complaint will be closed as unresolved It's up to the Revdex.com if your answer was satisfactory to the point where it does NOT affect Kohls rating which I doubt as a company you care about There has been soooo many broken promises and I personally feel going back and forth is not going to be productive So if you have anything productive to resolve the matter, I would love to hear from you Otherwise thank you for your time and we'll let the Revdex.com be the judge in terms of effort made and the promises made that were unable to be kept Maybe train the management team in the call center to take ownership of the problem and we would NOT be where we are today Thank you for your time and God Bless!
Regards,
*** ***

Thank you I'm not sure but I don't see the 200pts for the yes2you rewards in my account could you please have Kohls verify the date the transaction took place & the code & pin number? Either I'm not seeing it right or those points weren't added what I see is where 200pts were added & deleted 48hrs later which is what I informed you when this case was originally opened? I want to see the transaction for myself & for the Revdex.com I can't find itI see where 200pts were added then reduced

We thank our customers for contacting Kohl's Department Stores about their
recent Kohls.com orderWe regret to learn that their items were not available
when their order went into fulfillmentWe make every effort to ensure that we
have enough merchandise to meet the needs of our customers
However, on
occasion, an item may out-sell our expectations or we may not receive the
anticipated stock amounts from our vendorsIn the case of our recent Black
Friday ad and promotions, we included a disclaimer stating that the Doorbuster
specials were available while supplies lastOur products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availabilityThis information is stated on the back of our sales
flyersWe apologize for the inconvenience this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
it appears the issue regarding the check has been resolved, however, after numerous calls and this complaint, the second box for the table continues to sit outside my front doorPlease put another immediaterequest to have this box picked up as it has been sitting outside for weeks.
Regards,
Alicia & Marissa ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Kohls did not read the complaint thoroughlyThe item was advertised to go on sale at a specific time, it did not do soIt was not sold out due to availability, it was never offered for sale at the listed time period - and in lieu there was a similar item that was listed instead at a higher price. I do have screen shots of the advertisement and it's advertised start time, the confusingly similar item and it's higher price, as well the evidence the item was not posted for sale as promised. I preder resolution here with Revdex.com - but will file a complaint with my evidence to the state attorney general if necessary
Regards,
*** ***

We apologize for the disappointmentOn January 16, we verified the Kohls.com order ending in was lost in transitAs such, we issued a refund in the amount of $353.91, which will post to the Master Card ending in in an average of seven days

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I stand behind my complaint and it is not resolved
Regards,
*** ***

Our records show a return for Kohls.com order #*** was processed on 01/16/We advise our customer to allow 5-business days for the credit to appearWe apologize for any inconvenience

We regret the customer had a poor customer service
experienceWe will forward the feedback to the *** and *** ***
for internal review
In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be
done with a receipt at any registerAn even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an exchange
to be processedIf the items are not an exact even exchange, a return will be
processedWhen a receipt is not available a refund in the form of a Kohl's
Merchandise Credit will be issued for the items’ return valueWe advise the customer
to ensure the merchandise qualifies for an even exchange

Upon review of our customer's inquiry, it shows a trace has been initiated with our vendor for the lost itemOnce a response is provided by the vendor, we will be happy to notify the customer of our findings and advise on how we will proceed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not acceptable as they advertise everything as refundable - no questions asked I purchased as a birthday gift and was not made aware of their deceptive policy at the time of purchase otherwise, I would've never purchased itIt is still in the original packaging and has not been usedThis has left a very negative experience for me and I will not continue to shop at this store if they insist on using advertisement to lore customers in believing one thing when there a other policies written in small disclaimers The right thing to do is to issue a refund If they decide not to do the right thing, I can take another course of action Not to mention, my ten year old grandson gets ripped off of a birthday presentWow, Kohl's, you must feel real good about that?!?
Regards,
*** ***

As
our return policy is posted online, via the following
website; https://cs.kohls.com/app/answers/detail/a_id/893/kw/return%20policy,
we stand behind our previous decision and consider this matter closed