Moore-Built Construction & Restoration, Inc.

We are able to confirm the customer was also credited for the shipping charges on 11/04/This credit will appear separate from $return creditOnce we advise our customer to allow 7-business days for the credit to appear

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I will accept this resolution. Sorry to say but this was a very frustrating experience with poor customer serviceEach agent did not know what the problem wasI copied about reference numbers at leastThank you Kohls for a better endingMy daughter will get her late birthday gift
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have reviewed the customer’s claimThe promotion
offer was $off Men’s apparel; unfortunately the customer’s shoe purchase did
not qualify for this discountWe are unable to accommodate the customer’s
request for a $credit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me. I was contacted by *** from Executive Office after I placed a couple calls to themShe apologized for the damaged cribs, and that my account did get messed up and further explained that they will look into more training in their out of country customer service call centerMy account has been satisfied, my son is keeping the damaged crib, as he does not want to dismantle and bring to store and start the process all over again for the 6th timeI am done ordering items online so I dont have this experience againJune- Dec is not acceptable in my book. ***

We have partnered with our rebate department in regards to our customers
inquiryOnce a response is received, we will be happy to follow up with our
customer

Upon review of our customer's inquiry, it shows a trace has been initiated with our vendor for the lost itemOnce a response is provided by the vendor, we will be happy to notify the customer of our findings and advise on how we will proceed

We have adjusted the customer's Yes You Rewards points to reflect Kohls.com order #on 12/24/Additionally, we have processed a $credit to the customer's account for the Kohl's CashWe apologize for any inconvenience

We apologize for the inconvenience and frustration our customer experienced with online Order We have verified a full refund has been applied for our customer and as an invitation to shop with us in the future, we will be happy to send out a $gift cardAll inquiries made through
the Revdex.com are addressed via the same channelIf our customer would like to speak to someone directly, they would need to contact 1-855-564-and request to speak to a CoordinatorIf our customer agrees to our gift card, please have them reply via the Revdex.com with their mailing address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.No solutions have been offered to satisgy me and they have over people posting online they did the same to themSo it is not an occasional issueI want to be properly taken care of for their operational and customer service failures
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We regret the customer had a poor customer service
experienceWe will forward the feedback to the *** and *** ***
for internal review
In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be
done with a receipt at any registerAn even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an exchange
to be processedIf the items are not an exact even exchange, a return will be
processedWhen a receipt is not available a refund in the form of a Kohl's
Merchandise Credit will be issued for the items’ return valueWe advise the customer
to ensure the merchandise qualifies for an even exchange

Our records show we received the customer's complaint through another channelThe customer has been advised that if the items from Kohls.com order #*** are not received by 11/19/15, we will process a return credit for those items to her credit card and send a Kohl's Merchandise Credit for
the redeemed Kohl's CashWe apologize for any inconvenience

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our records show the customer's originally order used and earned Kohl's CashWhen you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decreaseIf you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return
amountOur records show the customer received the correct return valueWe apologize for any confusion

We apologize for the inconvenience and frustration our customer
experienced in regards to their gift cardWe have agreed to apply the $
credit to the Kohl's Charge ending in Please advise our customer to allow
3-business days for it to appear

We apologize for the frustrationWhile in most cases we attempt to have enough inventory of a product, there are times when demand may exceed the inventory we have on hand, thus forcing us to cancel a product from being shippedAs such, once the item becomes available to purchase again you are
welcome to contact Kohls.com, via phone, at ###-###-####, to place an order that we are more than happy to adjust to the original sale priceHowever, we respectfully decline the request to be issued a gift card

The customer has been advised that we would have to process a UPS pirequest for Kohls.com order #***, if she desired a refundAs soon as the merchandise arrives back to our warehouse, the customer would be credited accordinglyThe customer also has the option of returning the
merchandise to the store. Additionally, the customer has been advised that we would honor the $Kohl's Cash used on Kohls.com order #*** on a future orderThe customer would need to follow up with the new order umber to redeem the one-time courtesy

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We regret to hear the customer was not able to redeem their Kohl's Cash coupon before it expiredRegrettably we are not able to place a credit on a previous purchase, but we would be more than happy to honor the coupon on a future Kohls.com orderThe customer should simply reply to this complaint
with their new order number and we will credit them accordinglyWe apologize for any disappointment

We apologize for the disappointmentOn January 16, we verified the Kohls.com order ending in was lost in transitAs such, we issued a refund in the amount of $353.91, which will post to the Master Card ending in in an average of seven days