Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.No solutions have been offered to satisgy me and they have over people posting online they did the same to themSo it is not an occasional issueI want to be properly taken care of for their operational and customer service failures
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Upon review of Kohls.com order #***, the customer failed to update her addressWe are unable to process a refund for the order, as the mis-ship was not due to a Kohl's error

The customer has been advised that we would have to process a UPS pirequest for Kohls.com order #***, if she desired a refundAs soon as the merchandise arrives back to our warehouse, the customer would be credited accordinglyThe customer also has the option of returning the
merchandise to the store. Additionally, the customer has been advised that we would honor the $Kohl's Cash used on Kohls.com order #*** on a future orderThe customer would need to follow up with the new order umber to redeem the one-time courtesy

We
stand behind our previous response and consider this matter closed

We apologize for the inconvenience and frustration our customer experienced with online Order We have processed a refund for our customer in the amount of $to a Kohl's Merchandise Credit which will be mailed to our customer to the billing address on the orderUnfortunately, we
don't have any replacements to offer or send our customer at this time

We have partnered with our rebate department in regards to our customers
inquiryOnce a response is received, we will be happy to follow up with our
customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the inconvenience for the inconvenience our customer experienced with Kohls.comIt appears a credit was applied on December 11, in the amount of $which was applied to the Kohl's Charge ending in ***

Once I sent a letter to the Nebraska Attorney General who opened mediation with KOHL'S they decided to act ethically and give me a refund. However, KOHL'S refuses to clean up their act for
other customers. I have brought it to the attention of KOHL'S that they continue to advertise a return policy verbally and in writing. KOHL'S does nothing to make any changes. I purchased an item at KOHL'S on 11/16/and on the back of the receipt is their advertised return policy (RETURN ANY ITEM ANY TIME FOR ANY REASON). This is really not their return policy but management refused to make any changes. I feel this is very wrong! KOHL'S gave me a refund to get the Nebraska Attorney General to go away. I feel sorry for everyone else out there that doesn't have the time to write the Revdex.com or the Attorney General

We have adjusted the customer's Yes You Rewards points to reflect Kohls.com order #on 12/24/Additionally, we have processed a $credit to the customer's account for the Kohl's CashWe apologize for any inconvenience

Please have our customer sent the full receipt to 1-262-704-Attn: *** ***Thank you

We apologize for any inconvenience our customer has experienced during her most recent store visitWe are partnering with our store for more informationOnce we have received more information from the store, we will be happy to reach out to our customer

Hi, I already provided those
GiftCard / Merchant Credit Numbers when 1st opened incident with KohlsHere is Kohls Incident # *** Recently on May 15th one of their representative spent almost 1hr on phone with me and looked all gift cards/merchant credit number transactions made between Feb first week of and March 1st of and found those fraudulent usage transactions also, He said they noted those details on incident, But whenever I call them they are again and again asking same beginning question and asking me again gift card numbers and whole story but nothing is moving forward from last 3months.Here I also got several other indecent numbers from same issue, those are Incident # 170301-008259, Incident # ***, Incident # ***All these are on same issue, I don't know how it works they are giving me different number each time.Let me know if anything else needed.Thank you***

Our records show the customer's originally order used and earned Kohl's CashWhen you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decreaseIf you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return
amountOur records show the customer received the correct return valueWe apologize for any confusion

We appreciate our customer contacting Kohl's Department Stores about our Black Friday adWe regret to learn that the advertised television was not available when they visited our storeWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on
occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesIn the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyers

Our records show that this package has been delivered to the
shipping address the customer entered when they placed the order on Kohls.com
In cases like these, we are unable to issue a pickupWe
suggest the customer contact
the current resident to see if they have the package for the customer to pick
up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Corporate Refund departments disrespectful treatment and long hold times are why I had to resprt to this complaint processThey are they ones demanding a partial return pf my property and then a secondary refund of items they somehow now, cannot return to meIt seems very hypocritical that they are unable to either refund both items I returned, or give me both backThey only deny and approve what is convinient for them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is obvious Kohl's failed to read the complaint, as they offered a "canned" and unrelated remedyThe complaint at hand has absolutely nothing to do with procurementThis is a store issue - the price shown was not the price that appeared at the register, and, as a result of the clerk not honoring the price listed in the store, the purchase was voidedThere is nothing to return.
Regards,
*** ***

We have processed a return for our customerWe have emailed our customer a $Kohl's Cash and have issued a credit in the amount of $to the Kohl's Charge usedShipping will not be reimbursed for the item since it was not a Kohl's error

We apologize for the inconvenience and frustration our customer experienced with online Order We have verified a full refund has been applied for our customer and as an invitation to shop with us in the future, we will be happy to send out a $gift cardAll inquiries made through
the Revdex.com are addressed via the same channelIf our customer would like to speak to someone directly, they would need to contact 1-855-564-and request to speak to a CoordinatorIf our customer agrees to our gift card, please have them reply via the Revdex.com with their mailing address