Moore-Built Construction & Restoration, Inc.

Once I sent a letter to the Nebraska Attorney General who opened mediation with KOHL'S they decided to act ethically and give me a refund. However, KOHL'S refuses to clean up their act for
other customers. I have brought it to the attention of KOHL'S that they continue to advertise a return policy verbally and in writing. KOHL'S does nothing to make any changes. I purchased an item at KOHL'S on 11/16/and on the back of the receipt is their advertised return policy (RETURN ANY ITEM ANY TIME FOR ANY REASON). This is really not their return policy but management refused to make any changes. I feel this is very wrong! KOHL'S gave me a refund to get the Nebraska Attorney General to go away. I feel sorry for everyone else out there that doesn't have the time to write the Revdex.com or the Attorney General

Our records show a return for Kohls.com order #*** was processed on 01/16/We advise our customer to allow 5-business days for the credit to appearWe apologize for any inconvenience

We
stand behind our previous response and consider this matter closed

We thank our customers for contacting Kohl's Department Stores about their
recent Kohls.com orderWe regret to learn that their items were not available
when their order went into fulfillmentWe make every effort to ensure that we
have enough merchandise to meet the needs of our customers
However, on
occasion, an item may out-sell our expectations or we may not receive the
anticipated stock amounts from our vendorsIn the case of our recent Black
Friday ad and promotions, we included a disclaimer stating that the Doorbuster
specials were available while supplies lastOur products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availabilityThis information is stated on the back of our sales
flyersWe apologize for the inconvenience this may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I can no longer order the items I was shorted due to them being clearances out and when I did reorder the missing Mudd jeans but in a different size due to the unavailability of my previously ordered size, I was told that I did not order the same items and therefore my original price wouldn't be honoredSo, therefore, the company is lying when they say they will honor previous prices on items.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

We apologize for the inconvenience for the inconvenience our customer experienced with Kohls.comIt appears a credit was applied on December 11, in the amount of $which was applied to the Kohl's Charge ending in ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Kohls did not read the complaint thoroughlyThe item was advertised to go on sale at a specific time, it did not do soIt was not sold out due to availability, it was never offered for sale at the listed time period - and in lieu there was a similar item that was listed instead at a higher price. I do have screen shots of the advertisement and it's advertised start time, the confusingly similar item and it's higher price, as well the evidence the item was not posted for sale as promised. I preder resolution here with Revdex.com - but will file a complaint with my evidence to the state attorney general if necessary
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The Corporate Refund departments disrespectful treatment and long hold times are why I had to resprt to this complaint processThey are they ones demanding a partial return pf my property and then a secondary refund of items they somehow now, cannot return to meIt seems very hypocritical that they are unable to either refund both items I returned, or give me both backThey only deny and approve what is convinient for them
Regards,
*** ***

We apologize for the inconvenience and frustration our customer experienced on her most recent store visitWe did partner with our store in regards to the incidentThey did confirm for me they have been attempting to contact the customer directly to discuss the incident further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As merchant, you don't silently cancel an order, you need to tell your buyer what happenedBesides, I didn't know cash can't be transferActually, it can be transfer beforeAnd I found a bug in your systemYou should thank meThe bug is: you shouldn't let your buyer make the order! If your system take the order, it means it's validYou don't silently cancel itTHAT IS BAD CUSTOMER EXPERIENCE! Do you understand that!Let me tell you what you should doWhen you system accept an order, it's validYou should honor itYou should thanks the buy who found the bug for youAnd you change your system to avoid future "fraud" orderSo that you won't get endless Revdex.com complaint about itLearn it from Amazon!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] That is NOT true because other companies have the courage to address the issue and actually resolve the issue Youdid not take the time to hear my side and I called and stated my fact and they said a GENERAL manager of the store would contact me but NOOOOOO one ever did So if that's how you want to do business, then fine This complaint will be closed as unresolved It's up to the Revdex.com if your answer was satisfactory to the point where it does NOT affect Kohls rating which I doubt as a company you care about There has been soooo many broken promises and I personally feel going back and forth is not going to be productive So if you have anything productive to resolve the matter, I would love to hear from you Otherwise thank you for your time and we'll let the Revdex.com be the judge in terms of effort made and the promises made that were unable to be kept Maybe train the management team in the call center to take ownership of the problem and we would NOT be where we are today Thank you for your time and God Bless!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Per
the customers request, we have cancelled the issued Kohl's Merchandise Credit
(KMC) and have applied a $credit to the Kohl's Charge card ending in
1034, which will post in an average of seven days. As such, we
consider this issue resolved

Upon review of Kohls.com order #***, the customer failed to update her addressWe are unable to process a refund for the order, as the mis-ship was not due to a Kohl's error

We have processed a return for our customerWe have emailed our customer a $Kohl's Cash and have issued a credit in the amount of $to the Kohl's Charge usedShipping will not be reimbursed for the item since it was not a Kohl's error

We
apologize for the disappointmentOur records indicate the full Kohls.com order
ending in was rerouted back to our warehouseAs such, on February 9, we
issued a credit for this in the amount of $95.39, which has posted to the
Kohl's Charge card ending in Additionally, we issued
$worth of Yes2You
(Y2Y) Reward points, in compensation for the lost Kohl's Cash, which will be
sent, via email, on March and be redeemable through March

We deeply apologize for the disappointmentAs we verified the order has not yet been delivered, please contact the shipping company, Cook Moving Company, at ###-###-####, to schedule a suitable time for delivery. For the inconvenience, a $credit was applied to the Kohl's Charge card
ending in 2610, on December 11, which will post in an average of seven daysHowever, we respectfully decline any additional compensation

We appreciate our customer contacting Kohl's Department Stores about our Black Friday adWe regret to learn that the advertised television was not available when they visited our storeWe make every effort to ensure that we have enough merchandise to meet the needs of our customersHowever, on
occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendorsIn addition, please be advised that the selection of merchandise may vary by storeSome merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s storesIn the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbusters specials were available while supplies lastOur products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availabilityThis information is stated on the back of our sales flyers

In order to research our customer's concern, we are requesting a copy of a bank statement showing the transactions so we can trace them since we are unable to locate an order for our customer