Moore-Built Construction & Restoration, Inc.

In order to research our customer's concern, we are requesting a copy of a bank statement showing the transactions so we can trace them since we are unable to locate an order for our customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that I will accept their solution; although I do not appreciate them sending a gift card that requires me to shop at their business again and take another chance that we will have the same problems. I would much prefer that they had of just refunded the money so I can shop elsewhere.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The person with whom I spoke and the person who took my order assured me that I could stack up to promos on my order I only had two - - 30% coupon; and - 15% coupon for being a veteran Kohl's sees fit to pick and choose regardless of what they tell the customer and that is the case in this Veteran's are not honored by Kohl's I will not purchase any further items from Kohl's regardless of whether it is online or in the store
Regards,
*** ***

As
the item was purchased more than a year ago, a Kohl's Merchandise Credit (KMC)
was correctly issuedHowever, as a courtesy, we canceled the KMC and issued a
credit in the amount of $594.99, which will post to the Kohl's Charge card
ending in in an average of seven daysIf this results in a credit balance
on the payment method, please contact Kohl's Customer Service, via phone, at
1-800-564-to receive a credit balance refund check

We deeply apologize for our customers
experienceApplicable coaching has been forwarded to the district office of
the Olentangy, OH Kohl's location for review and follow-upWe appreciate our
customer bringing this instance to our attention

We apologize for our customer's disappointmentDue to the shipping error of the item, we have refunded the customer's Visa card ending in in the amount of $to make up for the difference that was lost in the original refundWe apologize for any inconvenience this has
caused

Per
our price match policy, promotional offers, such as dollar off and/or
percentage off coupons cannot be applied to a price-matched product
Accordingly, the 20% off coupon and $gift card being offered at the
competitor would not apply to the price matchOur customer is more than
welcome to return the merchandise to any Kohl's store for a full refundAs
such, we consider this matter closed

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The presentation of the items on website does not clearly indicate that item being purchased is "jacket only" The representation on the company's website is therefore misleading
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

On our rebate form, it states per
product per household, meaning of the qualifying items per rebate formWe
stand by our previous statementAt this time, we consider the matter closed

Our
records indicate the additional stool was shipped, via UPS, with a scheduled
delivery date of January For convenience, the tracking number for this
shipment is 1ZY67R76YWAdditionally, the credit for the other stool
posted, on December 18, to the VISA card ending in 6385, in the amount of
$68.25. Additionally, we updated the description of the item on Kohls.com
to avoid instances like this from happening againAs such, we consider this
matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11891852, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will continue to monitor my bank account for the expected refundI will not consider this issue resolved until the funds are in my accountKohl's can keep their "kohl's cash" as I will no longer pursue any business with this company.
Regards,
Neomi G***

We
have followed up with the store for corrective action purposes; however, we respectfully
decline the desired settlement request and consider this matter closedAs such,
please contact Kohls.com, via phone, at ###-###-#### and a representative
will assist in placing the order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's is participating in Advertising and should STOP. As previously shown in a photo, their advertisement "Order online pick up in store" says nothing about in store merchandise only. "Order online, pick up in store" implies I can go to your website, choose the merchandise I'm interested in, order online and pick up in store. If I tell you to go online to order something from a store, you are going to go to their website. This is what Order online meansUnfortunately, I did not find merchandise on their website that I could order online and pick up in storeKohl's response as to store merchandise varies by store has absolutely nothing to do with my complaint. The wording needs to say "Current In Store Merchandise Only". Currently I can not "order merchandise from their website (online) and pick up in store"This is Advertising whether or not Kohl's wishes to admit it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that the response does little to resolve my issue but am willing to close the issue with the Revdex.com and address it via a personal letter to the company's headquarters
Regards,
Melanie ***

We apologize for the disappointmentFor security reasons, we are unable to cancel or modify an order after minutes from when the order is submittedAs such, we are unable to change the payment method on the Kohls.com order ending in When the order is delivered, simply return it to any
Kohl's store to receive a full refund to the original payment method

Our rebate department has agreed to mail out our customer their rebate in
the amount of $Please advise our customer to allow 4-weeks to receive
the USPS

We apologize for any inconvenience and frustration caused by the phone callsWe have partnered with our department in charge of handling dialer calls, and have confirmed as of September 06, 2016, your number has been removed

We apologize for the disappointment; however, a Kohl's Merchandise Credit (KMC) was issued, via mail, for the missing item, on February Our records indicate that the same KMC was used to pay for merchandise at the Vestal, NY Kohl's storeAs such, we respectfully decline the desired settlement
request

Please inform the customer
that more information is needed to verify our customer’s claimsWe will be in
direct contact with the customer as soon as we receive adequate documentation which
supports our customer’s claims.
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We apologize for the disappointmentWhile in most cases out of stock merchandise is reflected prior to the checkout process, there are situations when an out of stock item may not be evident until the order picking processThis can be attributed to high order volume, damages, etcWhen items are
canceled before the order ships, the payment method is not chargedAny charge that appeared on the account when the order was placed is only an authorizationSince the order was canceled, the authorization will be removed within 3-business days from the date the order was canceledAs the item is out of stock, we are unable to fulfill and deliver the order; however, once the item is available for purchase, you are welcome to replace the order, but, we are unable to honor any price adjustments on previous salesAdditionally, we will coach on the negative experience you had during the callFinally, we are unable to assist on consumer credit concerns