Moore-Built Construction & Restoration, Inc.

Please have our customer sent the full receipt to 1-262-704-Attn: *** ***Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I stand behind my complaint and it is not resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Perhaps, I did not do a great job of explaining all of the issues I had with my registry.Below is the list of some of the issues my husband and I had before and after our wedding:1. We had over broken dishes in two different shipments that were sent to us. Staff refused to offer us an exchange and said they could only offer us store credit for what was paid for the items. Since the items were purchased with a 30% off coupon, we were not given enough credit to repurchase the broken items and had to pay for a portion of our own gifts.2. Four platters were missing from the order of dishes my aunts bought for us. The Kohls.com employees were unable to send me these items, and instead made me contact my aunt and have her call them to have these items sent.3. When my aunt contacted Kohl's to tell them I did not receive the platters and to have Kohl's resend them, Kohl's told her the platters were returned by us. This was absolutely not the case, since we had never received any platters.4. We received a decanter with no receipt, so we do not know who it is from and cannot send a thank you card. Of course Kohl's could not tell me who sent it.5. There were several items purchased on our registry right before my shower in May that we never received. When I brought this up to the kohls.com supervisor, ***, she very condescendingly stated that obviously these items were purchased by guests who are planning on packaging up and sending these items themselves, or bringing them to the wedding. I explained that since this is a destination wedding, I highly doubt guests will be flying with large items, nor will they be packaging up martini glasses and other glassware and sending these items themselves. It makes absolutely no sense, but the Kohls.com supervisor refused to look into the issue, show me any empathy, or offer me anything for my troubles. 6. It is weeks after my wedding now, and we still have not received the items that were purchased off our registry in May. I called and spoke to another supervisor, Andres, and was told there is nothing they can do unless I have a tracking number or know the name of the individual who purchased the items. Apparently there is no way for Kohls.com to look up any of this information. Ridiculous! Since I am not going to contact all 100+ wedding guests of mine and ask them if they bought us any of the missing gifts, Kohl's gets to keep the money for the items we never received and the guests who bought them will never receive a thank you card from us.*It is very embarrassing and downright rude for me to be asking friends and relatives if they sent me anything, telling them the items they bought were not sent, and not being able to send thank you cards to gift giversI hope this helps give a better view of the how much stress having a Kohl's registry has caused us as well as extra money, time, and energy
Regards,
*** ***

We apologize for the unsatisfactory service our customer received from our Kohl’s teamOur records indicate that when our customer contacted us on 03/01/she was not able to provide valid coupon numbers during the callWe would be more than happy to rectify this for our customer, we advise the
customer to respond with the corresponding coupon information so we may apply the credits as a gesture of goodwill

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Kohl's is participating in Advertising and should STOP. As previously shown in a photo, their advertisement "Order online pick up in store" says nothing about in store merchandise only. "Order online, pick up in store" implies I can go to your website, choose the merchandise I'm interested in, order online and pick up in store. If I tell you to go online to order something from a store, you are going to go to their website. This is what Order online meansUnfortunately, I did not find merchandise on their website that I could order online and pick up in storeKohl's response as to store merchandise varies by store has absolutely nothing to do with my complaint. The wording needs to say "Current In Store Merchandise Only". Currently I can not "order merchandise from their website (online) and pick up in store"This is Advertising whether or not Kohl's wishes to admit it
Regards,
*** ***

We
apologize for the disappointmentAny Kohls.com order that is submitted is
subject to further review, which could lead to cancellationAs such, the
Kohls.com order ending in *** was canceledIn compensation for the redeemed Kohl's
Cash on the canceled order, we have added 1,Yes2You
(Y2Y) Reward points to
the account, which is equal to a $reward, and will be issued, via email,
on February and is redeemable through February

We apologize for the inconvenience our customer experienced with their most recent Kohls.com orderWe partnered with our vendor to complete a trace requestOur vendor has until November 22, to notify us of their findings

We apologize for the
inconvenience our customer experienced with Kohls.com Order ***We have
processed a refund for our customer in the amount of
$We are mailing
our customer Kohl’s Merchandise Credit in the amount of $and $to
the Kohl's Charge ending in ***Please advise our customer to please allow
7-business days for it to reflect on their credit cards

We request a copy of the credit card statement so we may verify the date of purchase on our end in order to verify the rebate informationIf it was purchased within the time frame stated, we will be more than happy to honor our customer's rebateIt can be faxed to ***

Upon review of the customer's complaint and the attachments provided, these emails are not being sent by Kohl'sIt appears these are being sent from an unauthorized third partyKohl's has successfully unsubscribed our customer from both marketing mailer and email alerts

We have processed a return credit for SKU #*** back to Kohls.com order #*** on 12/15/We advise our customer to allow 10-business days for the credit to appearWe apologize for any inconvenience

We
apologize for the disappointmentAs we verified that the package was lost in
transit, we returned the full order$was credited on December 6,
which will post to the Kohl's Charge card ending in in an average of seven
daysAlso, $worth of Blue Kohl's Cash was issued, via
email, with a
redemption period of days

Our records
indicate we received her complaint through a different channel and have
addressed her concernsThe customer will receive a gift card via mailPlease
allow 10-business days to receive this

We apologize for the disappointmentFor security reasons, we are unable to cancel or modify an order after minutes from when the order is submittedAs such, we are unable to change the payment method on the Kohls.com order ending in When the order is delivered, simply return it to any
Kohl's store to receive a full refund to the original payment method

We can confirm an associate did attempt to contact our customer July 18, as well, and was able to leave a voicemail advising our customer to call in The customer is also able to call in ###-###-####, but unfortunately, we do need to speak to our customer

On our rebate form, it states per
product per household, meaning of the qualifying items per rebate formWe
stand by our previous statementAt this time, we consider the matter closed

We apologize for any inconvenience and frustration caused by the phone callsWe have partnered with our department in charge of handling dialer calls, and have confirmed as of September 06, 2016, your number has been removed

As
the item was purchased more than a year ago, a Kohl's Merchandise Credit (KMC)
was correctly issuedHowever, as a courtesy, we canceled the KMC and issued a
credit in the amount of $594.99, which will post to the Kohl's Charge card
ending in in an average of seven daysIf this results in a credit balance
on the payment method, please contact Kohl's Customer Service, via phone, at
1-800-564-to receive a credit balance refund check

We apologize for the inconvenience in regards to Order On October 8, we applied $to the Visa ending in Please advise our customer to allow 7-business days for this post to their credit card

We apologize for the frustrationWe have added 1,Yes2You (Y2Y) Reward points, which accumulates to an $rewardAs such, this reward will be issued, via email, on April and will be redeemable through April